Data Analyst Digital Marketing

MENETIE EJEYE

***** ******* ** ******@**.***.***

ADELANTO, CA 92301 818-***-****

CAREER SUMMARY

Extensive customer service and managerial experience while maintaining integrity and upholding company values and principles (over 12 years of experience).

Sales, supervisory, and managerial insight which assist companies with achieving positive results and increasing revenue (8 years experience).

Exposure to various aspects of claims from Auto, Worker’s Compensation, Property, Bodily injury, total loss, Litigation and General liability, etc. (5 years experience)

Technical skills such as Business Analyst, ERP, Salesforce, Data Analyst, Risk Management, Project Management, Product Management, Quality Compliance, SaaS and several others which are essential to company success. (6 years experience).

TECHNICAL SKILLS

Early Bodily Injury Negotiations General Liability, Litigation Preparations

Computers & Microsoft Office Database Management & PowerPoint

Handling Simple to Complex Claims Handling Workers’ Compensation files

Risk Management Business Analyst & Business Development

Project Management Product Management

Account Management Salesforce, CRM, ERP, SaaS, SAP, & KPI’s, etc.

EXPERIENCE

General Liability Claims Analyst September 2019 - Present

Cannon Recruiting Group, 26531 Summit Circle, Santa Clarita, CA 91350.

Investigate property damage or personal injury in order to prevent escalations which can be more costly

in the long run. This increases my efficiency level for the company.

Gather information from sources such as police reports, ISO, witnesses, court records to help verify

the accuracy of information and track records. This increases my accuracy level for the company.

Investigate questionable and complex claims using expert analysis in achieving positive resolutions.

This increases the quality of my work and the company can truly benefit from it.

Having analytical, negotiable, and organizational, and time management skills in order to work

across the various work groups. This ensures a meaningful overall contribution to the company.

Able to read and interpret policies, coverages, able to understand tort and civil laws and cases

in order to better understand types of cases to litigate, settle, or deny. Using my experience to advance

the overall positive outcome for the company.

Senior Claims Examiner February 2015 – August 2019

Infinity Insurance Company, 13340 183rd St, Unit 100, Cerritos, CA 90703.

Successful Investigation and processing claims leading to major savings for the company.

Verify valid coverage for policyholders relating to Auto and Property (45% of daily duties).

Results are beneficial by avoiding payment on non-valid claims.

Successfully negotiate Bodily Injury Settlement with individuals and Attorneys (both represented and unrepresented 25-30% of daily duties). This provides substantial savings for the organization.

Assist with the entire Litigation Process to avoid lawsuits, minimize settlement offers, and process paperwork (25-35% of daily duties). Provides great time management and cost effectiveness.

Handling various Workers’ Compensation files to prevent escalations and save company additional expenses (20-25% of daily duties).

Overall, I am in charge of handling about 12 new claims daily and must maintain a closing average of 100% monthly. I also handle various transfer files in addition to my daily claims.

Business Service Specialist/ Business Analyst Support April 2012- December 2014

HireRight, 5151 California Ave. Irvine, California 92618.

Handling call efficiency. Build Customer Cases and assign a time frame for response through

Salesforce and CRM. Create new user profiles and access via Salesforce.

Assist Company with Data Analyzes, Marketing Proposals and Campaigns which helps with

revenue growth. Run database maintenance report via Salesforce.

Worked on various Business Development Projects to increase company awareness and strength.

Sales/ Healthcare Manager July 2006-April 2012

Elite Healthcare, 12853 Centre Pointe Dr. Laguna Hills, California 92653.

Deal with daily Customer Sales Reports, create strategy to increase revenue, and help customize the best healthcare package for clients to increase customer retention. Helps the overall business.

Involved with approving Marketing Campaigns, Product and Project management, Digital Marketing Strategies, and Generating Leads across the Nation to increase revenue. Improves product awareness and strengthens the company brand.

Handled escalated customer calls to increase efficiency and customer focus. Supervised about 25 employees on a daily basis. Display management skills to improve company’s positive results.

Business Analyst/ Help Desk Support February 2001-July 2006

CCI (Corinthians Colleges, Inc) 5 Hutton Drive, Santa Ana, CA 92707.

Assisting clients with technical questions, performing IT work, digital platforms, digital customer experience, and solving business issues. Improve clients overall experience.

Provided detailed business analysis, outlining problems, budgeting, forecasting, and translating and simplifying various requirements. Improve effective workflow.

Defining business requirements and reporting to management to raise awareness to target areas of strengths and weaknesses to ensure improvements and growth.

CERTIFICATIONS:

Salesforce Administration Certification – In Progress

EDUCATION

Western Governors University

Master’s Degree

Business Administration

2018-2019

California State University Los Angeles

Bachelor of Science

Business Economics, International Business, & Marketing

2010-2012

Irvine Valley College

Associate of Arts

Business Administration

2008-2010

Contact this candidate