Pharmacy Technician Service Representative
Resume:
Karna Desai
Hamburg NJ, 07419
*****.*****@*****.***
Key Accomplishments:
Completed six-month online pharmacy technician course within two months while maintaining a 4.0 GPA
Working towards CPHT license
Education:
Sussex County Community College: Newton, NJ January 2018-Present
A.S. Liberal Arts: May 2019
Ashworth College: Online October 2017-Present
Pharmacy Technician Certificate GPA: 4.0
High Point Regional High School September 2009-June 2013
Diploma GPA: 3.7
Relative Skills
Prescription Processing
Drug Classifications & Safety
Medication Inventory Management
FDA Compliance
Medicare, Medicaid & Insurance Claims Processing
Customer Service/Customer Relations
Work Experience:
Medicare Billing Associate: Pompton Plains, NJ July 2019 - Present
Obtaining referrals and pre-authorizations as required for procedures.
Preparing, reviewing, and transmitting claims using billing software, including electronic claim processing.
Following up on unpaid claims within standard billing cycle timeframe.
Checking each insurance payment for accuracy and compliance
Calling insurance companies regarding any discrepancy in payments if necessary
Identifying and billing secondary insurance.
Researching and appealing denied claims.
Answering insurance telephone inquiries pertaining to assigned accounts.
Pharmacy Technician CVS Pharmacy: Stanhope, NJ July 2018 – July 2019
Answer customer questions via telephone and in-person
Process prescription orders for customers and collect payment
Contact insurance carriers as needed to resolve issues with orders
Accurately track inventory levels within the pharmacy
Customer Service Representative- North Country Pharmacy: Franklin, NJ December 2017- June 2018
Responds to doctors’ office, patients via telephone
Demonstrates appropriate customer-care skills such as empathy, active listening
Instrument Man/Survey Crew- Caffrey Land Surveying LLC: June 2017-Present
256-2 Fairview Ave Kemah Lake Newton, NJ 973-***-****
Working with a professional land surveyor to conduct property surveys, stake property corners, topography
Family Owner- Quick Stop Deli: Hamburg, NJ January 2008-Present
·Responsible for all daily business functions: banking, accounting, advertising, managing inventory, promotions, customer service, pricing, sales, and maintenance
·Created company website to increase customers by offering coupons, weekly specials, and menus
·Perform landlord responsibilities to rented apartments and storefronts
Skills/Certifications/Awards/Interests/Activities:
Proficient in Microsoft Word, PowerPoint, and Excel
Volunteer: UNICEF, American Red Cross, March of Dimes, & Yogi Divine Society (3000+ hours)
NJ State Pharmacy Technician License
Philanthropy and Volunteer work
Youth Group leader: Yogi Divine Society (Hindu Temple): Lake Hiawatha, NJ 02/2015-present
Mentor youth on life, education, career, and religious goals
Assist in planning and coordinating monthly cultural events and fundraisers
Assist in planning youth retreat every year where over 2000 attendees
Established and host a twenty-person biweekly workshop where students from MSU, and Rutgers discuss life topics such as positivity, keeping good friends, and the power of thoughts
Invited recent graduates who work in companies such as Verizon, Bloomberg, EY, to speak on their experiences, as well as discuss upcoming job opportunities
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