Guest Relations

Professional Summary

Skills

Work History

Education

Accomplishments

WILLIAM VAHLE

Rock Hill, SC 29730 • 803-***-**** • *********@*****.*** Enthusiastic Sports and Entertainment Professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Athletic Operations and Event Management, with training in the Business of Sports. Motivated to learn, grow and excel in the Sports Industry. Customer Service and Communication Skills

Problem-Solving Skills

Word processing

CRM software experience

Time management

MS Office

Experience in Event Planning and Management,

Venue Operations, and Sports Administration

Guest Relations Team Member, 03/2020 to Current

Bank Of America Stadium / Tepper Sports – Charlotte, NC Served as a customer service representative with guests. Promoted a family-friendly atmosphere by proactively correcting and/or reporting customer service concerns.

Monitored assigned areas ensuring safety of all guests, and enforced Bank of America Stadium policies and procedures.

Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

Event Management Assistant, 07/2019 to 12/2019

Cadence Sports – Austin, TX

Assisted in event planning, coordination, and operation for cycling and endurance events across the country. Trained groups of volunteers in registration programs and their assigned event day tasks. Worked as a liaison for vendors, sponsors, and third-party support. Solicited feedback from clients to assess event success and uncover opportunities for improvement. Intern, 01/2019 to 05/2019

Visit York County, Convention And Visitors Bureau – Rock Hill, SC Assisted in acquisition, planning, coordination, and operation of several athletic events in an effort to generate economic impact in the community.

Aided and worked directly in bidding for events.

Assisted in development of various print marketing materials. Delivered expert clerical support by efficiently handling wide range of routine and special requirements. Bachelor of Science: Sport And Entertainment Management, 12/2019 University of South Carolina - Columbia - Columbia, SC Supervised teams of 10-20 volunteers.

Used Microsoft Excel to develop inventory tracking and institutional outreach spreadsheets. Collaborated with teams in the development of several cause based and charity focused athletic events. Earned "SportSafe" Certification in 2020.

Earned Professional Development Certification in 2018. Volunteered / Contracted to help operate several athletic events, including the 2019 Kentucky Derby, the 2019 Thundercloud Subs Turkey Troy, and the 2018 NCAA Div II Track and Field National Championship.

Contact this candidate