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Operator Desktop Support

Location:
Tampa Bay, FL
Salary:
60,000
Posted:
November 05, 2020

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Resume:

Alicia R. Pia

813-***-**** Tampa, FL

adhk0p@r.postjobfree.com linkedin.com/in/alicia-pia-048634158/

Geospatial Analyst PC Technician Help Desk Desktop Support

Results-focused professional with experience in aerospace and intelligence missions with the United States Army, gathering and analyzing imagery to inform mission strategy. Analytical and motivated, with geospatial engineering training and expertise in leveraging geographical information systems including ArcGIS/ESRI and ENVI software to manipulate geospatial data, creating maps and digital terrain models. Remarkable proficiency in interpreting elevation data, imagery and attributes to display data for use in strategic planning and tactical operations.

Active Top Secret/SCI Clearance.

Core Competencies

Imagery Interpretation Synthetic Aperture Radar (SAR) Classified Computer Systems GMTI Operations Full Motion Video (FMV) Electro Optical/Hyper-spectral Surveillance Air Reconnaissance Geographic Information Systems

Mapping & Digital Terrain Models Geospatial Data Manipulation ArcGIS/ESRI/ENVI Unmanned Aerial Systems

Remote Imagery Collection Team Leadership Problem Resolution Data Interpretation Relationship Building

Technical Proficiencies

MS Office Suite Adobe products ArcGIS/ESRI ENVI Terra Explorer 3D Visualization System Configuration Managing Desktops Upgrading Client Systems Hardware Maintenance Customer Service Home & Business Networking Client Management Troubleshooting & Repairs Microsoft Exchange Domain Environments Document Management Server Systems & Applications Operating Systems Install & Migrate New Peripherals

Certifications

New Horizons Computer Learning Center, Tampa, FL 2020 (*anticipated Spring 2020)

CompTIA A+*

CompTIA Network+*

CompTIA Security+*

Professional Experience

UNITED STATES ARMY Various Locations 1/2013 – Present

Geospatial Analyst; Unmanned Aerial Systems Pilot

Manipulate elevation data, imagery and attributes to create mapping and digital terrain models for use in strategic, operational and tactical planning, leveraging technology including ArcGIS/ESRI, ENVI and Terra Explorer 3D Visualization. Gather remote imagery and analyze resulting information to brief superiors and plan next steps. Manage geographic intelligence system (GIS) analysis projects based on Commander’s needs. Plan and coordinate flights for over 3,000 mission hours, gathering and completing pre-flight paperwork, briefing with superior officers, monitoring weather and liaising with Battle Captain to plan kinetic strikes. Conduct all post-flight checks and procedures, ensuring aircraft readiness for subsequent flights. Serve as aircraft and payload operator for MQ-1C Gray Eagle/MQ5B, directing safety of aircraft during flight. Served in locations including Fort Leonard, MO, Fort Huachuca, AZ, Fort Stewart, GA, Fort Riley, KS and Kandahar Airfield in Afghanistan; logged over 600 flight hours throughout Afghanistan. Directed and supervised eight soldiers for over a year and led squad comprised of ten soldiers, training, supporting, mentoring and encouraging personnel.

Key Accomplishments:

Six years of experience as an Army ISR operator; trained on multiple platforms.

Provided real-time exploitation for theater commander and subordinate commands while maintaining safe flight.

Utilized Full Motion Video system to locate High Value Targets (HVT).

Cross examined multiple FMV signals resulting in the KIA of over 30 HVTs.

Efficiently and effectively prioritized tasks in high-stress environment to complete missions.

Successfully completed Basic Leadership and Advanced Leadership Courses in 2015 and 2017 respectively.

In-depth knowledge of Visual Flight Rules and Airfield Operations.

Additional experience as Head Teller with SunTrust for two years, supervising tellers and providing customer service.

Senior MQ-1C (Gray Eagle) Pilot/Sensor Operator, Fort Riley, KS Jun 2016 to Jan 2019

Intelligence Surveillance and Reconnaissance (ISR) subject matter expert for the 1st Aviation Brigade.

Trained over 20 Soldiers on proper ISR and Reconnaissance techniques

Responsible for the over sight of seven Soldiers analyzing GMTI/SAR imagery utilizing FMV

Senior MQ-1C (Gray Eagle) Pilot/Sensor Operator, Deployed to Kandahar Airfield Nov 2017- Jul 2018

Utilized Full Motion Video system to locate High Value Targets (HVT).

Conducted over 600 hours of side-by-side FMV imagery analysis with PED analyst.

Assisted Task Force Oden assets and Special Forces operations in the capture of over 30 HVTs.

Senior MQ-1C (Gray Eagle) Pilot/Sensor Operator, Fort Huachuca, AZ Dec 2016- Jul 2017

Assisted local border patrol agents in the capture of illegals through SAR and FMV analysis.

Provided time critical products to support ongoing operations for border patrol activities.

Utilized Ground Moving Target Indicators (GMTI).

MQ-5B (Hunter) Pilot/Sensor Operator, Hunter Army Airfield, GA Dec 2014- Dec 2016

Assisted 160th Special Operations Aviation Regiment in several high-profile training events.

Utilized FMV to simulate a deployed environment to locate HVTs.

Supported 75th Ranger Regiment on several exercises by utilizing aerial reconnaissance and FMV to plan safe travel routes for personnel.

Education & Training

Associate’s Degree in Business HILLSBOROUGH COMMUNITY COLLEGE Tampa, FL 2013- Ongoing

Unmanned Aerial Vehicle Operator Certification (AIT), Private Pilot Ground School Fort Huachuca AZ 2013

Trained on UAV platforms MQ-5B Hunter and MQ-1C Gray Eagle COCHISE COLLEGE Ft. Huachuca, AZ 2014

Mission Intelligence Coordinator Course March Joint Air Base 160th Attack SQ 2017

Deployment

Afghanistan Kandahar airfield 2017-2018

Supported Missions for Army Special Forces (160th), Air Force (JTAC), 9th Fighter Squadron

Geospatial Engineer (AIT)

Fort Leonard Wood St. Robert, MO 2019



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