Payroll Supervisor/HR Professional

AMANDA SILVA

******.*****@*******.*** 713-***-****

SUMMARY

Multi-task orientated

Excellent written & verbal communication skills

Strong leadership skills

Project Manager

Ability to work independently or in a team environment

Expertise in current HR and state laws for all 50 states

International Payroll (Canada and UAE)

Bilingual in ASL, Semi-Bilingual in Spanish

PROFESSIONAL EXPERIENCE

Goode Company Restaurants, Houston, TX May 18-Aug 20

Payroll Supervisor

Responsibilities

Hands on Supervisor responsible for managing payroll department with one Payroll/Benefits Specialist, 14 entities and 850 employees across Texas.

Processed payroll on a weekly basis for hourly and salaried employees, for our full and counter service restaurants which included calculations for indirectly and directly tipped employees.

Processed General Ledger for the Accounting department and ensured all numbers tied with the entries booked to our financial record keeping system. Answered all questions that the Accounting department posed in a timely fashion to allow them to close their books out in time at month end.

Super User/Super Admin responsible for all Ultipro configurations in the HR, Payroll and Benefits modules. Ensured all functions were calculating correctly. Worked with Ultipro tech support if new out of scope functionality needed to be built.

Analyzed ways to improve processes to save the company money. Was able to reduce payroll costs by 10k each month.

Improved processes for calculating daily indirectly tips and rolled out process/procedures to restaurant locations and trained managers.

Responsible for annual benefits open enrollment. Worked with broker to get the most affordable rates for our employees. Maintained benefit portals when new hires came on board and when employees left the company.

In charge of handling all audits, including the annual 401k and various census requirements.

Improved overall functions within company to ensure we were running legally, a couple of improvements made were the taxation of Non Resident Aliens and calculation of tipped employees rates and hours.

AGU a Ramen Bistro, Houston, TX Mar 17-Dec 17

Payroll/HR Supervisor

Responsibilities

Controlled and handled an audit providing data for a three year period in HI

Solely responsible for all processing of bi-weekly payroll for hourly and salaried employees.

Process all tips for indirectly and directly tipped employees either paid on checks or for tax purposes only.

Calculate reimbursements for all employee expenses including mileage and include the amounts with payroll. Work with accounting to reconcile and allocate properly.

Handle all TWC unemployment claims and advise President if rates increase.

Receive and process information for all auto accidents ensuring repairs are properly handled or total losses are paid out.

Create all new policies and procedures for company PTO plans such as Vacation, Sick, Vision and Life insurance. Maintain payments with benefit providers and update records in payroll system to ensure all employees understand remaining balances.

Periodically obtain quotes for lower rates for all insurance plans such as property, employee health and vehicles.

Update and create all procedures for Payroll and HR functions company wide including Employee Handbook. Document all violations of any policy and take proper actions with employees.

Process all 8850 forms and receive all necessary tax credits

Meet directly with all new hires in the state of TX and complete paperwork to ensure it is completed accurately and timely.

In charge of all recruiting for hourly and salary candidates.

Provide weekly overtime reports to the President of our company.

Responsible for our company wide drug free work environment. Process random drug tests and maintain records in our payroll system.

Respond and comply with all employee verification's.

Handle and set-up all employee garnishments according to state and federal laws.

Maintain all employee I-9 documentation and contact employees if any paperwork is set to expire.

Run periodic reports for third party agencies and internal employees for headcount and employee demographics.

Handle all Worker’s Compensation claims and policies

Handle all company vehicles and accidents to ensure proper payment is received from insurance carrier.

Ensure all safety compliance is occurring within all locations by doing periodic checks.

GulfMark Offshore, Houston, TX Mar 16–Sep 16

Senior Payroll Analyst

Responsibilities:

Solely responsible for all Administrative Duties related to payroll processing including, running payroll in SAP, input of any adjustments, transmission of payroll taxes and garnishments to ADP, and net pay processing on a Semi-Monthly schedule for Onshore Office Staff, Board of Directors and Offshore employees.

Maintained and managed all ESPP, Deferred Comp and Restricted Stock plans. Processed vesting events.

Maintained good vendor relationships with AST, ADP, Wage Works and Benefit Concepts on daily, weekly, quarterly basis.

Ensured legal compliance by monitoring and implementing appropriate disclosure notifications.

Conducted periodic audits of payroll data and processes initiated by internal staff and external agencies.

Landry’s Inc, Houston, TX Aug 14 – Feb 15

HRMS Analyst

Responsibilities:

Promoted to HRMS Analyst position due to past experience, department had just been created

Worked with business & IT to generate and updated test plans for implementations and regression testing of patches.

Served as functional resource to perform system testing.

Learned and applied Landry’s project, change management and testing methodologies.

Prepared for an upgrade to R12 for year end.

Learned Kenexa and Kronos for the Casino properties.

Ran New Hire load each day and analyzed data before importing into Oracle for the Casino in Lake Charles, LA.

Worked on an acquisition completed in 2015 for all Mitchell’s Fish Market properties.

Provided support to the Benefits, Payroll and Tax teams by testing new functions and set-ups from the back end.

Issue analysis, troubleshooting and resolution.

Prepared and ran testing scripts for regression testing in i11 for ESS, OAB, Payroll and HRMS.

Worked with IT on a new Tip Share program that ran directly from NBO to Oracle and paid all tips on checks in 2015.

Hourly Payroll Supervisor

Responsibilities:

Supervised 18 Hourly Payroll Processors using Oracle 11i.

Prepared for an upgrade to R12 for year end. Was main point of contact due to past experience in upgrades and roll outs for the consultants.

Provided support to over 300 locations with issues processing their bi-weekly payroll.

Processed the complete transmitting of payroll to GL for 11 payroll groups on a weekly basis.

Processed all Garnishment errors and manual checks for voids and recalculations.

Monitored and regulated overtime and time management for all of the hourly employees in our group.

Provided support to the HRIS team by testing new functions and set-ups from the back end.

Issue analysis, troubleshooting and resolution.

Currently studying for my CPP exam.

Worked with Third Party vendors on any errors that fall out of our Oracle system and resolve in a timely manner.

Worked with upper management to identify business process improvements and document new processes.

Currently in the process of maintaining and developing user training and documentation materials.

BHP Billiton (Formerly Petrohawk Energy Corp), Houston, TX Jan 10 – Oct 13

Business Analyst – HCM

Responsibilities:

Provided support for Oracle R12/11i HCM applications including Human Resources, Advanced Benefits, Oracle Time and Labor and Self Service.

Assisted benefits with navigation and process improvements.

Worked with the Oracle Time and Labor (OTL) by bringing in all hours from other systems & answered questions about navigation.

Provided support for third party ADP system.

Issue analysis, troubleshooting and resolution.

Interfaced with the business, IT, consultants and Oracle.

Interfaced with other divisional business analysts and project management to assure consistency and standardization for the integrated corporate solution.

Worked with business and IT on reporting and BI (dashboard) requirements.

Worked with IT to configure new processes and procedures

Strong SDLC experience with exposure to Oracle AIM methodology preferred

Worked with business to identify business process improvements and document new processes.

Software release and patch management.

Worked with business & IT to generate and update test plans for implementations and regression testing of patches.

Served as functional resource to perform system testing.

Coordinated business and IT requirements for Oracle Special Interest Groups.

Owned maintenance and development of user training and documentation materials.

Learned and applied Petrohawk project, change management and testing methodologies.

Participated in Oracle SIG’s.

Payroll Administrator

Responsibilities:

Processed Semi-Monthly payroll for a staff of 700 employees which included Hourly, Salary Exempt & Non Exempt employees using ADP PCPW and ADP Connect from Oracle R12.

Trained and mentored a staff of 2 Exempt Payroll Coordinators on day to day processes to complete payroll to allow transition of duties.

Assisted the HR staff with input of employee data into Oracle R12, resolving any functional errors they encounter.

Utilized Oracle Time and Labor as point of entry for all time information and run BEE Batch process to push time data into ADP PCPW.

Manual calculation of all new hires and termination partial pays, referral bonus, sign-on bonus and transportation allowance payments.

Processed 401k funding and Positive Pay funding after each run.

Trained staff on how to make edits on PTO plans due to leaves.

Ran and reconciled PTO Year End Carryover process.

Responsible for complete 2010 Year End processes.

Handled unemployment claims and verification of employments.

Responsible for all Garnishment entry and semi-monthly maintenance.

Provided reports using ADP Reportsmith and Oracle BI to Accounting, HR & upper management.

Transitioned into an HRIS/HRMS Support role.

Documented regression testing and new patch scripts.

Created and documented test plans for upgrades and new releases.

Created processes and procedures for payroll department to use in the future.

National Oilwell Varco, Houston, TX May 07 - Jan 10

Oracle Payroll Application Analyst

Responsibilities:

Functional and Semi-Technical Lead (Super User) for the Oracle Payroll module 11.5

Assisted a staff of 15 hourly/nonexempt employees on day to day processes to complete payroll.

Included US, Canadian and UAE payrolls in house and consisted of over 25,000 employees worldwide.

Provided technical support and analysis to determine system malfunctions or processor error & reported to Management daily.

Experience providing Level 1 & 2 support for Oracle ERP systems for a global implementation.

Experience with R12 multi-org access control (MOAC).

Project Managed successfully and converted the payroll processing in the UAE onto the Oracle system in 2009.

Created tickets for open issues with Oracle online and monitored them on a 24/7 basis depending on severity of issue.

Created and documented test plans for upgrades and new releases.

Performed analysis on all new system functionality, signed off, reported to our core team and upper management before moving into the Production system.

Involved daily in upper management meetings to determine system functionality and provided feedback and opinions.

On Call 24/7 for issues that arose with the payroll system and worked closely with all other super users of other modules to successfully debug the Oracle system issues.

Developed processes and procedures for other departments that worked closely with payroll such as Tax and Compliance.

Joe’s Crab Shack Holdings, Inc (Formerly Landry’s Restaurants, Inc), Houston, TX Oct 97 - May 07

Senior Payroll Team Leader, Payroll Team Leader, Payroll Specialist, Payroll Processor

Responsibilities:

Processed payrolls for 300 locations, over 25,000 employees weekly, across 34 states, using ADP PC Payroll for Windows 5.10.

Guided and oversaw daily functions for 7 hourly payroll processors.

Implementation Conversion Specialist from ADP to Oracle.

Successfully brought in house all restaurant location’s payroll processing over a 6 month period in 2001.

Mentored existing and trained all new hourly payroll processors.

Resolved weekly, monthly and yearly declared tip and tip share issues.

Developed and implemented a Labor Database with the IT department in 2001.

This system is used as the main payroll database for daily information downloaded from Aloha.

Organized and converted payroll in all eight company acquisitions.

Point of contact for IT, Accounting and Human Resources.

Responsible for the distribution of all yearly Form W-2’s and W-2 C’s.

Responsible for transmitting payroll weekly to ADP for check print services.

Interviewed potential employees for the hourly payroll department.

Directly Assisted Payroll Manager and Payroll Director with problem solving and new procedures.

Worked one on one with internal and external auditors for SOX.

Assisted in responding to employee relations concerns through timely investigations.

Back-up IT with an Oracle Aloha configuration form.

Communicated with General Managers and Regional Directors.

Designed memos and other written forms used on the Company’s Intranet.

Worked one on one with IT to create the entire payroll process from start to finish to eliminate wasted paper and processing time.

EDUCATION

ASL Interpreter Degree

Lone Star College, Houston, TX

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