Manager Service Technician

Ofoe Amevor

** **** ****** ****: 508-***-****

Worcester< MA 73135 Email: ******@*****.***

Summary of Skills:

Experienced with overseeing the management and facilitating production and quality within contracted facilities. Ensures customer’s expectations are met by managing activities and complying with contractual obligations. Provides on-site support, training, and communication to contracted facilities SPD management and personnel. Ensures SPD compliance with the Department of Health, JCAHO, OSHA, CDC, AAMI and AORN standards and facility policies and procedures. I have a proven track record of consistently exceeding quotas, driving sales and profits within a competitive business environment. I am assertive in streamlining supply chain initiatives to minimize waste while identifying and providing solutions for obstacles. Professional Experience

Steris IMS Traveler Birmingham, AL 09/2018 - Present Clinical Operations Manager

• Demonstrates complete understanding of the Instrument Processing Division’s processes and the ability to manage, train and implement in a contracted facility

• Develops and enforces the implementation of policies, new processes, procedures, product conversions, new services and programs in conjunction with the contract and IMS to improve client service.

• Implements an efficient means of communicating with contracted facility, IMS employees, and IMS management to ensure quality. Conducts regularly scheduled meetings with contracted facility management to provide timely updates of project objectives and resolve any barriers. Conducts meetings with IMS employees on a regular basis to communicate timely updates of project objectives and resolve any barriers.

• Interviews, hires, assists with training, coaching and disciplines employees to meet company objectives and customer requirements. Directs, manages personnel of contracted facility, if outsourced.

• Demonstrates comprehensive understanding of the facility contract and the project implementation plan

• Manages contracted facilities within budget as specified in facility contract and initial costing performance statements; maintain systems for the preservation of IMS and client facility resources such as surgical instrumentation.

• Ensures proper operational processes are followed by all members of the IMS team in conjunction with the Department of Health JCAHO, OSHA, CDC, AAMI, AORN standards and facilities goals and policies

Duties performed at the following facilities:

Capital Medical Center Olympia, WA 08/2020- Present Long Beach Memorial Long Beach, CA 02/2020- 07/2020 University of Iowa Iowa City IA 11/2019 – 01/2020

Kaiser Permanente Downey Downey, CA 01/2018 – 11/2019 Rhode Island Hospital Providence, RI 02/2016 - 03/2018 Clinical Operations Supervisor

• Works closely with the O.R. Nursing Unit Supervisor and/or nursing staff to ensure all sterilization parameters are being implemented correctly.

• Monitors biologicals and flash rates. Handles instruments and complex instrumentation correctly to ensure proper functioning instruments are available in sets.

• Supervises staff to ensures appropriate decontamination, preparation, and cleaning have taken place before sterilization.

• Packages instrument sets and supplies appropriately for type of items and ease of sterile distribution.

• Very knowledgeable about function, use and car of steam sterilizer, flash autoclaves, ultrasonic cleaner, washer sterilizer, Sterrad, Medivator, V-Pro2019) and other departmental equipment.

• Maintains proper records and biological reports according to Department policies and procedures.

• flow between decomtamination area and Sterile Processing area according to Hospital Infection Control Policy.

Education:

Perdue Global College (08/2018 - Present)

• Bachelor of Science in Health Information Management Mass Bay Community College, Framingham, (09/2015 - 12/2016)

• Certified Sterile Processing Technician

University of Massachusetts Medical Center (12/2015 - 01/2016)

• Central Sterile Technician Internship

Certifications:

Certified Registered Central Service Technician (2016) Basic Life Support (2019)

Six Sigma Black Belt (2019))

Clinical Healthcare Leader (2019)

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