Business Analyst

Christina Maldonado

**** ***** ***. *******, ** *1378 917-***-**** *************@*****.***

OBJECTIVE

Dedicated energetic professional seeking a position as a Recruiter Assistant. Targeting an organization that will utilize my educational and work experience and transferrable skills.

SKILLS and QUALIFICATIONS

Fluent in Spanish

Proficient in Social Media

Strong Analytical Skills

Microsoft Office suite (Word, Power Point, and Excel)

Excellent telephone etiquette

Strong Organizational & time management

Highly skilled in scheduling travel arrangement

Detail-oriented, strong problem resolution

Strong work ethic

Relationship Building

Contract Negotiation

Product quality control

WORK EXPERIENCE

Island Destinations® Nov 2016-present

The Authority for Luxury Travel is a Virtuoso and Signature Travel Network preferred luxury tour operator, setting the standard for excellence since 1984. We are dedicated exclusively to servicing elite travel professionals. At Island Destinations, we pride ourselves on featuring all the warm weather luxury destinations easily accessible from the United States as well as destinations that provide those “trips of a lifetime” experiences.

Business Analyst Nov 2018- present

Maintained system and technology related matters, including resolving program issues and implementing new projects and capabilities within Reservations system, through direct coordination with software provider.

Managed end-to-end testing and rollout of new Online Booking Engine, including strategy for beta testing, recommendation for future enhancements, and handling of post-launch related issues.

Strategized with Director of Marketing and Director of Strategic Sales on increasing travel agent web usage month to month and year over year, leading to an average 90% growth in year-over-year production.

Oversaw all aspects of SynXis platform for internal usage, developed end-to-end testing plan for new hotel connections, and provided insights and best practices for new hotels on the platform. Increased direct connectivity partners from 35 hotels to 115 hotels.

Created and lead on-site and virtual training sessions for reservation teams for platform enhancements and new capabilities, as well as self-servicing issue troubleshooting in order to increase productivity.

Developed and maintained relationships with key hotel partners, vendors and suppliers through email, in-office meetings, FAM trips and trade shows throughout the year.

Reviewed and negotiated contracts for hotels and DMC partners.

Strategized with key hotel partners of major chains on increasing production, through improved price match policy, enhanced exclusive offerings, and value-added messaging.

Generate monthly reports on hotel production, booking engine sales and traffic flow using Google Analytics while maintaining a yearly master spreadsheet.

Coordinator Nov 2016- Nov 2018

Develop and maintain relationship with primary contacts at respective hotels and resorts while keeping an updated contact list.

Support recruiting process to include scheduling interviews and coordinating travel arrangements for candidates.

Initiate and maintain communication with candidates during the scheduling process.

Generate bi-weekly sales team reports to ensure high level of efficiency and productivity.

Facilitate preliminary on-board training of new hire in a timely manner.

Assist Managing Director by acting as primary point of contact for policies, procedures and day-to-day process.

Assist team of Destinations Specialists with property/destination research by maintaining updated fact sheets on each property/destination within our portfolio.

Manage daily concierge requests to include arranging clients dining, spa treatments, excursions and airport transfers at world-renowned luxury hotels and resorts.

Citibank

Teller June 2014-Nov 2016

Exceptional ability to work in a fast-paced, high-volume cash-handling environment with daily face-to-face customer contact, while providing exemplary high level of customer service.

Ensure security and safety of all bank and client assets via effective compliance of regulatory, corporate and legal procedures.

Selected by management as back up Lead Teller responsibilities include; Performing various administrative duties not limited to weekly scheduling of employees within strict timelines, supervision of tellers, performing audits to ensure procedural compliance, manage and maintain branch inventory and supplies and develop new filing systems for branch operations.

Assist Branch Manager in reviewing resumes and interviewing candidates to identify qualified applicants.

Responsible for initial onboard training of new employees in the branch.

Took training courses HR i.e.; interviewing skills, training effectively and HR Fundamentals.

Holiday Inn Express

Guest Service Rep & IHG Loyalty Club Champion Aug 2013-June 2014

Ensured compliance with IHG in regards to memberships, enrollments, guest satisfaction, and loyalty.

Liaison between IHG rewards club and our hotel. Notified team of any new promotions to ensure compliance with the brand standards.

Used good judgment and made decisions based on previous experiences, sometimes revising approach to accommodate unusual situations.

Responded to guest’s special requests, needs, and concerns and made accommodations to ensure optimal levels of guest satisfaction and repeat business.

General administrative support; handled travel arrangements and scheduled meetings.

Assisted manager with other duties as requested.

Extended Stay America

Guest Service Representation May 2012-Aug 2013

Kept records of room accessibility and guest account electronically; computed bills, collected payments, and made change for guests.

Provided information regarding hotel policies and activities in response to queries both on the phone and in person.

Organized and planned conferences, worked with clients to set up meeting rooms

Maintained Manager’s calendar, appointments and meetings, arranged travel arrangements.

ACTIVITIES

Hospitality Management Organization-Member 2010-2013

Assist in organizing meetings and events Bi-monthly

Participate in networking workshops and educational programs

EDUCATION

St John’s University- Queens, NY Dec 2013

Bachelors of Science- Hospitality Management

Minor: Business Administration GPA: 3.8/ 4.0

HONORS & AWARDS

Dean’s List 2010-2013

Magna Cum Laude 2013

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