Cook
Resume:
Lois-Amiel Romero
Blk *** Lot **-B Cadena de Amor along Mirasol St Pembo Makati, Philippines 1820
+63-926-***-**** / +63-920-***-**** ***************@*****.***
August 2019 - September 2020
Customer Representative, Concentrix UP Ayala Technohub ( Philippines)
Financial Advisor
●In charge of processing all the needs of the customers regarding cards
●Giving them different options for payments and assisting them with their card payment
●Talk about current promotions
●Give them accurate information about their card and statement
●Always giving the customer an excellent customer service with integrity every time
Subject Matter Expert
●Assist new hires with any inquiries and concerns
●Assist new hires to provide quality customer service
Currently in the top 15 out of 150 agents
September 2018 - January 2019
Customer Representative, NeedMyTranscript (Philippines)
● In charge of processing all transcript requests from students located in the U.S ● Faxing and emailing
May 2018 - August 2018
Crew, McDonalds (Philippines)
●In charge of serving guests and making sure they are always satisfied with their experience
●Responsible to make all the food fresh
●In charge of cooking fries, serving beverages and desserts
●Would work in the kitchen line whenever I was needed
June 2017 - February 2018
Line Cook, Omni Amelia Island Plantation (FL, USA)
●In charge of preparing food for guests in 6 different restaurants
●Worked alone and in a team
●Prepared and cooked over 150 orders alone
●Helped to prepare and cook 1,000 orders a day
●Experience cooking American, Asian, Italian and Spanish cuisine
●Experience making shakes and drinks
January 2015 - March 2015
F&B Assistant, Pizza Hut (Philippines)
●In charge of welcoming and assisting the guests with a warm welcome and offer great service
●In charge of helping the pizza maker, dough maker and pasta maker
● In charge of the beverage section
Education
June 2014 - August 2020 BS Hotel and Restaurant Management, De La Salle Araneta University
June 2010 - March 2014 St. Joseph School of Lawang Bato - High School - Mulawinan, Valenzuela City
June 2008 - March 2010 St. Joseph School of Lawang Bato - Elementary School - Mulawinan, Valenzuela City
Skills
●Fast and efficient
●Can multitask easily
●Fast learner and always willing to be trained in anything
●Computer literate
●Can adapt to any work environment
●Good oral and communication skills
●Can work under pressure and can deal with stress well
●Knowledge of sign language
Licenses
Foodshap Basic Food Safety for Food Handlers (Certificate Number: FSF1-1E87CBE5)
Tesda National Certificate: Bread and Pastry Production (Certificate Number: 161***********)
References
Ana Marie Federico
Unit Manager for Citi Credit Services at Concentrix *****************@*****.***
Julio Peraza
Executive Chef ************@*****.***
Jinky April Macatulad
TVET Program Chair/Professor, De La Salle Araneta University
Jedaiah Balbuena
Admin, Rockstar Integrated Marketing Solutions Inc.
Bea Katrina Ferrer
BPO Engagement Specialist
Contact this candidate