Administrative Assistant Front Office
Resume:
KENNETH PERRY
Administrative Assistant/Office Manager
Washington, DC 20032
**************@******.***
Motivated pleasant professional with talent for quickly mastering assignments; Accustomed to handling sensitive, confidential records; Flexible and versatile, able to maintain poise under pressure; Thrive in deadline-driven environments! Willing to relocate: Anywhere
Authorized to work in the US for any employer
Customer Service Specialist
Uber Greenlight Hub - Washington, DC
January 2018 to Present
Deliver 5-star, in-person support to our driver-partners Walk driver-partners through the onboarding process and all of the tools they need to be successful on the Uber platform Help existing driver-partners troubleshoot any issues they experience (i.e. a delayed payment) Help brand the Uber name and get driver-partners excited to be on the road Stay on top of new Uber policies, procedures, and programs that affect driver-partners Work with the Driver Operations team to make our support processes even better Assist with events and promotions as needed (occasionally off-site, during off-hours or weekends) Office Manager
TriState Linen and Event Rental - Beltsville, MD
March 2014 to November 2017
Managed the operations of the Front Office to ensure an optimal level of quality service and hospitality was provided.
Effectively executed the scheduling of the team coordination with various departments to ensure the success of daily team responsibilities, fostering cross departmental communication. Daily reviewing of revenue and marketing segment reports to monitor and increase property revenue and performance. Conducted pre-employment interviews and escalate qualified candidates to the next chain of command. Concierge Manager
Capitol Concierge - Washington, DC
July 2012 to March 2014
Provided and marketed concierge services to tenants in a residential building which include but are not limited to: floral orders, premium tickets, dry cleaning services and catering. Assisted with "Open House" and prospective tenant tours. Coordinated with leasing department and assisted tenants with "Move-Ins/Outs" process. Maintained office inventory and ordering of supplies. Maintained the general functioning of the Concierge Desk during Concierge hours. WORK EXPERIENCE
Receptionist
Value Options Insurance Company - Morrisville, NC
August 2007 to July 2012
Maintained full functioning of front office operations. Established a rapport with all guests.
Maintained office inventory and ordering of supplies. None in Criminal Justice
Bowie State University - Bowie, MD
August 2002 to December 2004
High school or equivalent in General Studies
Ballou Shs - Washington, DC
September 1998 to June 2001
RECEPTIONIST (10+ years)
CUSTOMER SERVICE (10+ years)
RETAIL SALES (5 years)
CASH (5 years)
CASH REGISTER (5 years)
TELEPHONE (Less than 1 year)
Customer Care
Customer Support
Administrative Assistant
Payroll
Outlook
Word
Microsoft Office
Microsoft Excel
MS Office
Sales
Data Entry
Filing
Organizational Skills (10+ years)
Communications (10+ years)
EDUCATION
SKILLS
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Administrative Assistant — Highly Proficient
January 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https://share.indeedassessments.com/share_assignment/ca7vr1dzxstmatji Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• Computer skills
• Customer Service Skills
• Use of 10 line telephone
• Cash Register
• Expertise use of all office equipment
ASSESSMENTS
ADDITIONAL INFORMATION
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