Information Security Social Media

Darien Zhao

**** * ********* ***, ********, IL **067 224-***-**** ************@*****.***

OBJECTIVE: To obtain a position as Security Analyst or in Security Operations Center role.

SUMMARY OF QUALIFICATIONS

Passionate about the growing cloud technology field and its capabilities. He is a driven worker who adapts quickly to new environments and a proven team member.

EDUCATION

Robert Morris University Chicago, IL

Master’s of Management Information Systems – Information Security, Business Data Analytics

December 2016 – November 2018, September 2019 – October 2020

Bachelor’s of Applied Science – Computer Networking December 2016 – November 2018

Associate’s of Applied Science

September 2015 – December 2016

Awarded a Full Scholarship, Dean’s List, Dual Degree Program

COMPUTER SKILLS

Certifications:

oCompTIA A+ 220-901 and 220-902

oCompTIA Network+ N10-007

oCompTIA Security + SY0-501

oAWS Amazon Web Services Certified Solutions Architect

Operating Systems: Windows Server 2008, Windows Server 2012, Windows XP/Vista/7/8/8.1/10, Mac OS, Linux, iSeries

Networking Skills: Cisco Routers and Switches, Wireless access points, VLANs, RIP, OSPF, EIGRP, BGP, 802.11 a/b/g/n/ac, port management and configuration

AWS Services: EC2, S3, IAM, VPC, RDS, DynamoDB, EC2 Auto Scaling, SQS, SNS, CloudTrail, CloudWatch, CloudFormation, CloudFront, Route 53, Elastic Load Balancing, EBS, EFS, S3 Glacier

Security Concepts: Risk Assessment, Risk Management, Information Security Compliance, CIA Triad, Data Retention, Business Continuity, Disaster Recovery

Services: ServiceNow ticketing system, RSA SecureID, Meraki Dashboard, NetCloud, Okta, Cisco Prime, Finesse, Wallboard

Familiar Programming Languages: SQL, Java, R

EXPERIENCE

CDW ECC Managed Services Vernon Hills, IL January 2020 – August 2020

Operations Analyst I

Managing and monitoring Cisco routers and switches

Directed Layer 1 troubleshooting on Customer’s physical devices

Executed the primary and secondary roles for critical managed services

Triaged and escalated tickets according to priority and severity

Determined next steps based on historical information, initial investigation and knowledge bases

Placed and received calls directly to and from the Customer for reporting, information gathering and troubleshooting

Coordinated and managed major incidents and outages between the customer and vendors

Administered account management including, but no limited to, password resets and account unlocks

Zones LLC Carol Stream, IL July 2019 – October 2019

Computer Repair Technician

Created and received repair tickets

Diagnosed and troubleshot various software and hardware issues

Entering and logging repair status and system data of PCs to ServiceNow

Processed hundreds of incoming and outgoing PCs with repair requests

Re-imaged and restored device software

Repaired and refurbished hardware components

Robert Morris University Library Chicago, IL June 2018 – November 2018

Student Librarian

Conducted level 1-2 technical support for patrons with computer issues regularly

Insured physical integrity of property and equipment

Maintained detailed records regarding inventory

Managed account information of library patrons

Performed an integrity-check on 1000’s of records

Processed incoming and outgoing transactions and requests

Chicago Voice Center Chicago, IL September 2017 – November 2017

Student Intern

Analyzed business practices and strategy

Contacted client regularly

Customized landing page graphically using Wix

Designed new webpages for functionality

Implemented a subscription-based notification system on the site

CAMZ Communications Chicago, IL July 2017 – September 2017

Student Intern

Added graphical content to client’s site

Adjusted client’s WordPress site according to requests

Bolstered client’s social media presence

Contacted client bi-weekly

Redesigned client’s landing page

Shopping for Knowledge Chicago, IL February 2017 – April 2017

Student Intern

Adjusted initial calculations based on real-time data

Created a budget for the campaign to run for an extended period

Designed an on-site electronic check-in system for the kids to reduce the time it took to process their entries and departures

Led a face-to-face client meeting

Operated an 8-week Google Adsense campaign

Researched client’s industry

Strategized advertisement campaign

Utilized Google’s Search Engine Optimization (SEO) to increase amount of impressions

CeyHello Chicago, IL December 2015 – February 2016

Student Intern

Analyzed client’s competitive advantage as well as practical applications

Compiled extensive final report for the client with business data and research

Recommended new features and functions for their mobile application

Researched client’s medical information industry

Researched client’s target demographic

Strategized a new business plan with a new target demographic fore suited for their product

RELEVANT PROJECTS

Senior Project December 2018

Built a distributed web server stack using 4 Raspberry Pi’s running on Debian. The first Raspberry Pi acted as a load balancer distributing traffic between two primary webservers on two Raspberry Pi’s. Lastly, the fourth Pi served as a remote MariaDB SQL server which stored a custom WordPress site. Connected by a Cisco switch they worked together to serve content reliably and durably.

VOLUNTEER EXPERIENCE

Harvest Bible Chapel Rolling Meadows, IL April 2005 – October 2014

Children’s Ministry - led the activities of young children at the Chapel

Village Church of Barrington Barrington, IL December 2014 – September 2015

Audio/Visual Management - operated and maintained the audio/video facilities and equipment of the Church.

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