Service Representative Engineering

RESUME

P.LENANCY,

**, ******* *****,

Veerapuram, Avadi,

Chennai-600055.

Contact No-908*******.

E-mail: ****************@*****.***

CAREER OBJECTIVE

To work for an organization which provides me the opportunity not only to improve but I can utilize my own skills and abilities to achieve excellence and would wish to play a key role to make the organization the best amongst others.

INTERPERSONAL SKILLS

.

Very good communication skills in both written and verbal.

Believe in myself and follow the word ‘impossible’ as it says I’m possible.

Can adapt any environment and mingle with new people easily.

Hardworking, Friendly, Confident, Punctual and Determined.

Ability to deal with people diplomatically.

Strong motivational and leadership skills.

ORGANISATIONAL PROFILE

Groupon Shared Services, Chennai, India: September 2016- till date

Customer service representative

Process- Customer support for order, voucher management via chat & email

Key skills:

Flexible to work in all shifts.

Completing the target in regular basics.

Experience with CRM software, in particular Zendesk, Salesforce, Boldchat.

60 words per minute tying speed.

Key responsibilities:

Resolved customer complaints and concerns with strong verbal and negotiation skills via email and live chat

Displayed courteous,calm and strong interpersonal skills with all customer interactions, even during moments of customer dissatisfaction

Support customers with order purchase and site issues

Locate fraudulent activities using Cybersource,Orbital and Adyen and follow up with the Site integrity issues and High risk issues

Achievements:

Achieved 90-100% scores in Quality and CSAT

Achieved metal awards for CSAT and have been a top performer and team champion

Have been consistent performer in US, UK, Editorial process and Goods marketplace process.

Have trained new hires in the team with the process and tools

Have achieved great success in the project of upselling and cross selling

ACADEMIC CREDENTIAL

Qualification

Board/University

Year

Percentage

Bachelor of Engineering (Biomedical Engineering)

Vel Tech Multi Tech Dr.Rangarajan Dr.Sakunthala Engineering College, Avadi, Chennai

2012-2016

8.19(CGPA)

Higher Secondary Education (XII)

CBSE, Kendriya Vidyalaya, Heavy Vehicles Factory, Avadi Chennai.

2012

69%

High School

(X)

CBSE, Kendriya Vidyalaya, Heavy Vehicles Factory, Avadi, Chennai.

2010

8.6(CGPA)

SOFTWARE PROFICIENCY

OPERATING SYSTEMS - Windows 8

PROGRAMMING LANGUAGES - C, C++, JAVA, JAVASCRIPT

TOOLS - MS-OFFICE

WEB DESIGNING - HTML, CSS, JAVASCRIPT

EXTRA CURRICULAR ACHIEVEMENTS

Acquired B1 in CAMBRIDGE ESOL BUSINESS ENGLISH CERTIFICATE.

Advanced Diploma in the Computer Application course with ‘FIRST’ class.

Certification in the programming languages C, C++, JAVA with ‘A’ grade.

Participated in the SPARTAN SPELLING BEE and went to ZONAL LEVEL & STATE LEVEL COMPETITION during schooling.

PERSONAL DETAILS

Name : P. Lenancy

Father’s Name : M.Pushparaj

Mother’s Name : Arockia Sagaya Selvi.P

Permanent Addres : 17, Lakshmi Nagar, Veerapuram, Avadi, Chennai-55.

Date of Birth & Age : 23rd September 1994 & 25

Nationality : Indian

Sex : Female

Marital Status : Spinster

Languages Known : English, Hindi, Sanskrit, and Tamil.

Interest & Hobbies : Reading books, Learning new languages, &Gardening.

DECLARATION

I, Lenancy Pushparaj hereby declare that the above information’s furnished are true to the best of my Knowledge.

Place : Chennai P.LENANCY

Dated : 2020

Contact this candidate