Human Resources Management, Benefits Administrator, Customer Service

Kim Lam

South Plainfield, NJ ***** - 908-***-**** (C) - **.*******@*****.***

Skills

• Customer service

• Interpersonal and written communication

• Highly organized

• Adaptability

• Microsoft Office

• Workday

Experience

Panasonic Corporation of North America September 2019 to June 2020 Benefits Intern

Newark, NJ

• Monitored helpdesk inbox and served as an interface between employees and carriers.

• Created carriers' monthly reconciliation reports and resolved discrepancies.

• Handled all delegated tasks, including life insurance claims and medical child support orders.

• Produced a report of over age dependents under Child Life Insurance, resulting in an outreach to affected employees.

• Organized vendor guest list and created communications for the 2019 Open Enrollment Benefits Fair. Block Staffing Services, LLC May 2019 to August 2019 Relationship Management Intern

East Brunswick, NJ

• On-boarded 30 candidates for the company's 2nd highest grossing client.

• Scheduled interviews and accurately explained the remote hire process.

• Reviewed all on-boarding paperwork and ordered drug and background screenings.

• Followed-up with candidates concerning compliance issues or status updates.

• Worked with a strong attention to detail and excellent record-keeping abilities. Paris Baguette May 2017 to May 2019

Morning Shift Manager

Edison, NJ

• Conducted interviews and assisted with processing new hire candidates.

• Supervised and trained team members in accordance with company policies.

• Maintained an up-to-date knowledge of product and service offerings. 18 Drift Early Childhood Center September 2018 to December 2018 Collaborative Placement Service-Learning Intern

New Brunswick, NJ

• Created lesson activities to train Pre-K students' fine motor, verbal communication, and creative thinking skills.

• Shared experiences with other interns to strengthen sense of civic engagement.

• Facilitated a comfortable and safe learning environment. Education and Training

Rutgers University 2020

Bachelor of Arts: Human Resources Management and Psychology New Brunswick, NJ

• Relevant Coursework: HRM and Benefits, Staffing, Training and Development, HRM and Social Media, Employment Law, Compensation, HRM and Finance, Diversity and Inclusion

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