Manager Sales
Resume:
Jenny Moore
General Manager - Microsurgery Instruments, inc.
Bellaire, TX 77401
*************@*****.***
To obtain a challenging position in project management or high-level analyst that will utilize and expand my education, experience, and interpersonal skills in a team environment.
Work Experience
General Manager (GM)
Microsurgery Instruments Inc. - Bellaire, TX April 2017 to Present
-Design and implement business strategies, plans and procedures.
-Manages company’s annual governmental/FDA registrations and regulations
-Review and maintain supply chain/logistics process especially monthly inventory.
-Oversee the day-to-day operation functional areas.
-Lead employees to maximize work productivity by building team-oriented environment.
-Manages global distributor relationships with international business partners
-Oversees key projects, processes and performance reports, data and analysis.
-Implement new sales strategies to improve customer requirements and market growth.
-Working with the executive management team to establish, create, implement and train all employees and staff on the corporate policies and procedures, known as the Quality Management System (QMS) and Quality System Procedures (QSP).
-Overall control and responsibility for purchasing, receiving, Inventory control, samples and demos. -Process all customer and vendor complaints from beginning to end.
-Oversee payroll, commissions and reimbursement expense reports.
-Orchestrate, review and process Discount Price Agreements and legal contracts at both facility, vendor and corporate levels.
-Training and cross-training of direct reports and their job responsibilities in Accounting, Customer Service/Shipping Department.
-Oversee A/P, A/R, and sales tax payments.see less
Operations Manager
Microsurgery Instruments, Inc. - Bellaire, TX September 2008 to April 2017
-Creates process maps and procedure manuals for both front end and back end offices to allow better day-to-day workflows
- Delegates weekly work duties to staff, administers performance reviews and maintains disciplinary processes
- Updates policies and procedures annually to maximize overall company efficiency in terms of processes
- Implements new sale incentive program to increase international client sales from 5% to 25%
-Develops product strategies for new products and provided product market analysis for existing products
- Gathers quarterly revenue reports to evaluate opportunities to achieve cost savings and profit maximization goals
- Provides guidance to staff regarding competitive intelligence and strategies after collecting competitor pricing information
-Oversees account activities for both international and domestic hospitals and surgical centers - Directly manages negotiations and contracts with various suppliers and distributors
- Ensures all customer requirements are in alignment with company marketing and sales strategies -Assisted in the development and ongoing reporting of performance metrics and benchmarking, keeping our business leaders and key constituents informed of our progress towards business goals. -Manage timely flow of business intelligence information to users by meeting deadlines and being responsive to requests.
-Provide technical support for existing reports, dashboards or other tools. In addition, maintains excellent documentation of systems and report methodologies. Maintains a library of model documents, templates or other reusable knowledge assets.
-Communicated with internal customers, suppliers and others to stay abreast of industry or business trends. In addition, use effective communication and problem-solving techniques to facilitate team performance
Business/Reference Analyst
ACS Government Solutions, Inc - Austin, TX May 2005 to August 2008
-Performed extensive research and analysis on specific data items from the enterprise system -Supplied both internal and external customers with proper policy and procedures updates -Updated, added, deleted, and tested data items from Phoenix using Test Director and TDHConnect -Resolved edit and audit items for both maintenance and modification service request projects -Facilitated and attended bi-weekly work group and walkthrough conference among various departments
-Exceptional ability to debug and correct complex system issues
-Worked with quality team to ensure highest levels of customer satisfaction are maintained -Generated weekly data analysis report by using CO-MAND report tool
-Used project management body of knowledge to manage code implementations (HCPCS and ICD-9) -Analyzed, delivered recommendations, improvement plans, as well as training materials for medical policies
-Conduct quality testing to ensure accuracy of data reported
-Serves as a liaison between Management and Technology project teams
Human Resources Analyst
MicrosurgeryUSA - Houston, TX May 2003 to May 2005
Trained new employee on general corporate policies and procedures -Administered initial resume screening and interviews
-Updated and maintained database records for all employees -Generated monthly corporate newsletter and local special events -Developed specific job ads for various positions using MS Publisher -Conducted annual yearly meetings with management for hiring needs
System Analyst
Alamo Group Inc - Seguin, TX June 2001 to May 2003
Provided technical support for 1000 + users both local and remote locations of the company -Performed diagnostics on network equipment such as hubs, switches, and cables -Administered user accounts for both the Internet and network systems
-Configured workstations and servers for VLAN network systems
-Troubleshoot for both NT and Novell Network computer systems
-Configured PC memory and Network drivers
-Deployed and updated software packages onto JDEdwards OneWorld Xe enterprise application -Migrated invoices, checks, and statements off legacy system using FormScape 2.4 as its primary application tool
-Initiated the construction of a website for a subsidiary of Alamo Group Inc (http://www.mw-gear.com) -Created dealer locator online using a dynamic database for the customers to retrieve most current and updated information
-Maintain all Window and Novell server backup and data storage by using ARCserve2000
-Manipulate data for specific report analysis such as annual price increase, inventory tag form, and work order reports using Crystal Report 8.5
Education
Masters of Business Administration in Business Management
Saint Edward's University - Austin, TX
August 2008
Bachelor of Business Administration in Computer Information Systems
Texas State University at San Marcos - San Marcos, TX
May 2001
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