Anahid “Ani” Shirvanian

818-***-**** - adhjok@r.postjobfree.com

Professional Profile

Experienced individual looking to apply over ten years of experience in a rewarding position that will give me the opportunity to work hard and grow.

Client Success

Process Improvement

Project Management

Team Leadership

Experience

Employment Program Representative August 2020- Current

State of California- EDD Los Angeles, CA

Interpreted and accurately applied written laws, rules, regulations, policies and procedures.

Gathered and analyzed data and reason logically.

Analyzed situations accurately and take effective action.

Communicated effectively in English, both in person and by telephone.

Prepared clear and concise written reports and/or oral presentations.

Provided and maintained cooperative relations and courteous customer service with those contacted in the course of work.

Gained the confidence of employers, job seekers, claimants, medical providers, and community organizations.

Related to all members of the community and be sensitive to their issues and needs.

Exercised sound judgment, independence, and initiative in carrying out multiple responsibilities, within a team environment.

Secured, evaluated, analyzed and record facts through an interview process and/or from written documents.

Comprehend and effectively executed the operation of automated systems utilizing keyboard and personal computer (PC) skills.

Program Coordinator October 2019-August 2020

City of Austin- Austin Energy Austin, TX

Lead the AMP - Arrearage Management Program and managed the budget distribution between Water, Wastewater and Electric for the overall program and per qualifying client

Manage monthly trainings, in-home client visits, and client facing documentation to highlight Austin Energy programs and drive user adoption

Align with other program leaders within City of Austin to ensure all programs are complying and on budget

Program and Policy Specialist January 2017-October 2019

Jobs, Vision, Success- GAIN -Department of Public Social Services – Los Angeles Los Angeles, CA

•Collaborated with 2 remote teams and a total of 24 departments to structure KPIs, implement goals and develop training materials, presented corrective actions monthly

•Analyzed program utilization metrics and identified program funding trends, spearheaded an initiative to a adopt a new internal case report eliminating duplicates in the case management process

•Responsible for department case audits, reviewed all case files and programs assigned, completed audit reports to present to upper management on a weekly basis

Case Manager January 2016-March 2017

Jobs, Vision, Success- GAIN -Department of Public Social Services – Los Angeles County Los Angeles, CA

•Helped low-income families become financial independent and self-sufficient through various government and private programs, maintaining 200 cases per month with over a 90% success rate

•Collaborated with the Department of Child and Family Services and the Sheriff’s Department on at least 3 cases per month acting as the team lead for extremely sensitive or complex cases that required intervention

•Lead and managed monthly meetings with the Case Management team on strategies that would increase the department success rate above the federal standards, average department success rate was always about 80%

Senior Account Manager October 2007-January 2016

CrimeFinders INC Burbank, CA

•Managed the top 20 corporate accounts, growing the annual review of the portfolio from $900,000 to $1.56 million in three years

•Team lead for a group of 12 Account Managers and BAs responsible for training, mentoring and process improvement including creating a standardized onboarding checklist for the team to use

•Advised clients on new court procedures across California, Nevada, and Arizona acting as the subject matter expert for clients dealing with background check law and privacy law helping with HR strategy and best practices

•Consulted the Sales team during the sales cycle, often participating on calls to educate prospects on state law and HR requirements

Education

University of Phoenix Pasadena, CA

B.A. Criminal Justice with a Concentration in Human Management June 2015

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