Alexus A. Jenkins

*** ***** ***** **** *******, NC 27597 984-***-**** adhjnm@r.postjobfree.com

Objective

To put my passion and skills in computer technology to use in the benefit of advancing a team’s productivity, efficiency, and overall effectiveness.

Education

BACHELORS OF SCIENCE MAY 2019 NORTH CAROLINA WESLEYAN COLLEGE

·Major: Computer Information Systems

·Internship: Tech Assistant for Wesleyan College

oInternship spanned the course of four months and duties included answering incoming IT desk service calls, replacing hard drives on computers and laptops, and preparing equipment for office meetings.

·Awards: National Society of Leadership & Success Inductee, Create Stunning Digital Photographs, Presidents List

DIPLOMA JUNE 2015 EAST WAKE HIGH SCHOOL OF INTEGRATED TECHNOLOGY

·Awards: Microsoft Office Word Specialist, Microsoft Office Excel Specialist, North Carolina General Assembly Academic Recognition, Junior Achievement Success Skills, Principals List, Skills to Pay the Bills, National Beta Club Inductee, NC General Assembly Recognition, National Career Readiness

Skills & Abilities

·Verbal and Written Communication, Organization, Attentiveness, Prompt, Responsible, Dependable, Customer Service, Multitasking, Time Management, Professional, Team Collaboration

Experience

BENEFITS VERIFIER CONTINUUM - MANPOWER JULY 2019

·Duties include performing outgoing calls to clients to verify insurance information and ensure proper coverage for prescription and over-the-counter drugs. Trained on computer systems such as Citrix and Sparks to navigate client account and perform proper research for accurate communication.

IT DISPATCH CII TECHNOLOGY SOLUTIONS – ROBERT HALF MAY 2019 – JUNE 2019

·Duties included handling incoming calls regarding IT issues. Developed the ability to triage the caller to determine how our company should proceed. Responsibilities also included creating service tickets and assigning the tickets to technicians. Managed the queue to ensure work was being spread evenly.

CREW MEMBER FIVE GUYS DECEMBER 2017 – MARCH 2019

·Duties included cashier, order taking, grill attending, dressing station, fry station, lobby upkeep, and morning prep. Also worked with the team to provide friendly, fast, and accurate service in order to ensure an excellent customer experience.

NEAL LAWN CARE 2019

Updating log, web site mantience, advertising

Other administrative task.

TRIAL CARD OCTOBER 2019-PRESENT

Duties include kitting batches of mail, attention to detail, working with a team to complete fulfilments for USPS mail services.