Engineer Support

ELIE ABOU JAOUDE

Senior Systems Administrator and level 3 IT Support

Proven Success in Systems Optimization and Strategic IT Solutions. Proven Ability to Create and Deliver Solutions and Projects tied to Business Growth in a Timely matter ****.************@*****.***

+961********

Bsalim, Lebanon

01 January, 1992

linkedin.com/in/elie-abou-

jaoude-12a16a115

SKILLS

Office 365 IT Support

firewall IP Telephony

VDI, CLOUD Linux

PYHTON

Account Access

Management

HARDWARE AND

SOFTWARE SUPPORT

Problem-Solving and

Administration

Security and Monitoring

Hardware Management

SQL, MOBAXTERM

SSH Citrix DNS

AD EXCHANGE

Backup AntiVirus

LANGUAGES

English

Native or Bilingual Proficiency

Arabic

Native or Bilingual Proficiency

French

Professional Working Proficiency

WORK EXPERIENCE

Workshop Engineer

Allied Computer Services an ITG Company

10/2010 - 06/2017, Bsalim-Lebanon

- HP, TOSHIBA, MICROSOFT, CISCO, CITRIX, FORTINET GOLD PARTNER Providing Hardware /Software Support and Repair at the Toshiba and HP repair Center Lebanon. Servicing Support for Laptops, Desktops, Tablets, POS, all in one machines, Servers (Troubleshooting and Fixing) Projects Implementation (Systems Migration, Upgrades, Exchange and AD) Outsourced to Saradar Bank as a System administrator and Support (2015 till 2017) Senior System Administrator and IT Support

Saradar Bank

06/2017 - Present, Beirut-Lebanon

Consulting role to manage and maintain a 60+ mixed server environment ensuring 99.9% or better Up-time. Evaluate, monitor and enhance IT infrastructure with an emphasis on availability, reliability, scalability, security, data confidentiality and system integrity.

Ensure that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan. • Acted as escalation point for troubleshooting advanced network/systems issues.

Mentoring employees and colleagues, network management, User permissions, printing issues, security and use of software.

Re-engineered company’s systems setup, establishing automated server generation routines, optimizing system performance, installing upgrades/patches, establishing system monitoring and maintaining security protocols •

Stabilized, expanded and protected client network and PC environment. File servers, terminal server, file/print sharing and domain control performance. • Antivirus Solution Implementation • Cloud VDI Migration • System administration and Support

CERTIFICATES

Toshiba Certified Engineer (01/2012)

HP Certified Engineer (10/2014 - 10/2015)

MCSA (2019 - 2020)

EDUCATION

Information and Communication Technology

Arab Open University

10/2011 - 06/2015, Lebanon

BS in Information and Communication Technologies

THE OPEN UNIVERSITY

10/2011 - 06/215, Lebanon/UK

Achievements/Tasks

Achievements/Tasks

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