Manager Marketing

Steven M. Gallant

** **** ******

Saugus MA

(C) 781-***-****

***************@*******.***

OBJECTIVE: To utilize my vast experience in client relationship management within the financial services industry in order to complement and enhance the growth and service efforts of an innovative, dynamic organization. Emphasis on client satisfaction is of the utmost importance. The opportunity to demonstrate my effectiveness at creating and fostering relationships at all levels, execute contracts, set goals and priorities, while working in a team environment, would be ideal and synonymous with my experience.

EXPERIENCE and HIGHLIGHTS:

Possess proven client relationship management skills working with, and managing, operations teams responsible for the delivery of various financial products and services. Ability to effectively manage client expectations, priorities, goals and objectives in a manner consistent with my employer’s philosophy, tenets and profitability.

As relationship manager, was responsible for, and championed, the industry’s largest Exchange Traded Funds project and roll-out (iShares) to date. The project included successfully launching 40 funds totaling $3Billion dollars. Ensured the timeliness and preparedness of the Bank’s back-office operation including regular updates to senior management.

Managed the P&L, negotiated new contracts and facilitated the extension of existing agreements with numerous clients for a total value exceeding $37 million dollars in new revenue.

Directly responsible for cross- selling additional services by applying product and industry knowledge into intelligent, robust presentations. Cross-sold in excess of $2 million dollars of new revenue.

Featured speaker and round table guest at several industry conferences, (NICSA, ICI), demonstrating industry knowledge and presentation skills, while representing my employer.

Hill General Contracting, Revere MA. July’18- current

Financial Controller

Manage accounting records, invoices and receivables

Responsible for evaluating financial risk

Ensure compliance with regulations and overseeing accounting operations

Liberty Tax Service, Stoneham, MA November’ 12 – May’18

Co-Operator, Sales and Marketing Manager

Managed the day-to-day operation of six professional tax accountants and four marketing specialists.

Ensured the highest quality of service to more than 600 clients.

Utilized innovative marketing methods attracting new clients as business grew 10%.

Maintained knowledge regarding regulatory updates and adjustments to tax code.

State Street Corporation, Boston, MA February' 09 - August‘12

VP, Relationship Management

Acted as liaison between the Bank and its mutual fund clients consistently providing updates on deliverables, help resolve issues and discuss industry news and events. Ensured consistent interaction and communication, both in person and via phone/email. Managed client priorities and facilitated regular and timely dissemination of status reports.

Fostered the relationship and growth of six highly sensitive mutual fund clients

Ultimately responsible for the Bank’s operational preparedness and ensuring that of 3rd party interfaces.

Coordinated the set-up and testing of data transmissions and reports to clients and vendors.

Oversaw the delivery and roll-out of three new exchange traded funds to the Market.

PPM Consulting, Inc., Plainville, MA March’05 - January’09

Senior Vice President, New Business Development

Responsible for gaining a comprehensive understanding of client’s operation, work-flow and procedures in order to provide cost savings solutions. Clear, precise documentation of critical paths and touch- points was essential. Provided presentation to management of our findings and potential enhancements.

Directly responsible for all sales and new business initiatives.

Primary focus toward expense reduction solutions within the financial services industry.

Negotiated and executed three new mandates including; Barclays Global Investors and BISYS Corp.

Implemented new, and enhanced existing work-flow procedures to increase operational inefficiencies resulting in a 15% cost reduction.

Investors Bank & Trust Company, Boston, MA January’99 – March’05

Senior Director, Client Management

Ultimately responsible for the delivery of custody, fund accounting, mutual fund administration and transfer agency services to six highly sensitive, strategic clients including Barclays Global Investors; the Bank’s largest client. Formed significant relationships with key decision-makers, and collaborated with them to understand and accomplish their goals and objectives. Worked closely with internal operations groups to prioritize the timely delivery of client requests.

Negotiated three multi-year contract extensions securing a minimum of $15million dollars of annual revenue to the Bank; (BGI, Wm. Blair & Co., Copeland Companies).

As client manager was directly responsible for the successful rollout and implementation of the back- office operation for Barclays Global Investors iShares product as it related to Investors Bank & Trust. Coordinated and monitored all of the Bank’s efforts in respect to operational preparedness, communication and approval with NSCC, DTC, and AMEX.

Continue to ensure the timely and appropriate rollout of new Exchange Traded Funds at Investors Bank.

Successfully negotiated a contractual agreement and ensured the successful conversion of assets for E*Trade Funds from the previous service provider.

First Data Investor Services Group, Boston, MA March’96 - January’99

Vice President, Relationship Management - Mutual Fund Services

Directly responsible for four large and highly sensitive clients totaling more than $80 billion dollars in assets and three million shareholder accounts. Effectively managed client priorities and expectations, in a manner consistent with Investor Services Group’s direction and profitability.

Consistently exceeded client expectations on services and products including; transfer agency, operations, tele-servicing, and advanced technology.

Fostered and maintained client-focused, team oriented partnerships throughout Investor Services Group.

Directly accountable for P&L on a $15 million dollar budget.

Successfully negotiated and executed two long-term contract extensions with revenues exceeding $22 million dollars.

Cross-sold new / additional services in excess of $2 million dollars.

Boston Equiserve/BFDS, Quincy, MA March’88 – February’96

Managing Director, Relationship Head

Maintained ultimate responsibility for more than 350 corporate clients in a private- label operation for J.P. Morgan.

Motivated and developed a staff of 70 associates in the areas of; Client Administration, Investor Relations, Transaction Processing and Quality Assurance.

Reduced direct expenses by 20% for two consecutive years.

EDUCATION

Fitchburg State University, Bachelor of Science Degree

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