SYED MOHAMMAD NAZEER HASAN

PMI Agile Certified Practitioner (PMI-ACP)

Certified Scrum Master (CSM)

Certified Product Owner (CSPO)

Certified Six Sigma Green Belt

Certified ITIL Foundation (ITIL Foundation)

4316 Cedar Tree Lane

Burtonsville, MD 20866 U.S.A.

Citizenship: American (USA)

443-***-**** (Cell) 301-***-**** (Home)

Email: adhjm1@r.postjobfree.com

SUMMARY:

A Data Center Manager with 19 years American experience and 12 years (1985-1997) Saudi Arabian experience, who has served in IT operation and production program management roles, SLA’s responsibilities. Along with escalation and resolution of level 1,2 and tertiary issues of data security, power generators, closed CCTV with over 30 cameras by 27x7x365 and Air conditioning and inclement weather with generators switch over issues through bridge line at the earliest. Involve in IT Projects Management from beginning to final release into production platform. Disaster Recovery and Business Continuity planning and execution and achieved 100 percent results for various empolyers. He has vast experience with Console Monitoring OS390 and HP-UX for Production, Test and Development Environments with CA 7/11 Package. His career has focused on such skills as HP-UX Servers, Citrix Servers with EMC, San Hitachi 9970 with 19 TB of formatted storage, IMS/CICS/M204/TSO, RACF, DB2, Tivoli (TWS/OPC) and security administration and XML, BI, Unix, Linux, SQL, VMware, ERP Enterprise, Oracle 11g, Control-M (GUI), E2E Support of 150 Systems Software Support. He brings expertise in personnel management, system programming and management, budgetary responsibility and employee training. Direct responsive and effective operations and maintenance, and ensures customer satisfaction. Participates in the annual SOX-IT and PCI audits. Change Control Management (Patches upgrade) across all platforms and its program, budget and vendor contracts Management & IT Procurement & Vendor Management. Manage IT Projects E2E from inception planning to production and postproduction realignments in all platforms be it Main Frame, Networking, Databases, IT Governance, Cloud Platforms, Applications documentations and keeping abreast the stockholders. Also used Agile Methodology (Scrum Master/Product Owner) to convert IT Applications from Main Frame and Server Based to Cloud Based systems at Wells Fargo, Century Link and ManTech.

Personable individual, whose attitude is positive, pleasant and energetic

Both written and verbal communication skills are excellent.

My main Responsibilities are to make sure the CPR System that is consist of over 2000 batch jobs processing on daily basis are completed within set SLA and along with the global IT Operations of ATM, Smart phone (Apple & Android) platforms, Cloud systems, network are managed efficiently in order to meet the SLA of 99.9 is maintained on daily basis across all the platforms. I have 3 areas supervisors and 25 IT Personnel reports to me directly

EXPERIENCE:

February 2017 – May 2018: ManTech-Infozen, 6701 Rockledge drive; Bethesda, MD 220817, USA

IT Manager – Dev/Sec/Ops

Managing 3 Data Centers Services of USA Federal Agency USCIS-DHS across the USA. Also Managing the Cloud Transformation from Legacy systems to AWS Cloud with Jenkins Enterprise, Organizational Change Management of Dev/Sec/Ops methodology along with Agile, Managed 30 IT Developers in Devops and Scrum set rules like continuous integration and continuous delivery & deployment (CI/CD) with Dockers / Containers under all platforms (Java, Elastic Beanstalk, Linux, Legacy conversion, Micro-Services for repeatable non-stop applications to produce results with Monitoring resources and Lean kit, Sprints across USCIS and monitoring its varied and disperse systems platforms utilizing New Relic, Splunk with Service Now as consolidated dashboard across USCIS. Also participates in the management of Cloud instances across the portfolios for the saving using Cloud Checker. Recommended CMDB (Service Now) Solution with discovering tools with single pane dashboard to have the one singular view across all the platforms within Federal Agency USCIS-DHS. Managing IT Personnel in excess of 90 indirect along with IT Vendors like New Relic, Redhat, Amazon AWS, Jenkins, Chef, Openshift, Verizon, Agile Craft and Dev/Ops/Sec and with the annual budget of O&M in excess of $45 Million USA Dollars for the 3 Data Centers located in MS, DC and Virginia, USA. Interfaced with the Top Management on weekly and monthly basis on applications portfolios about its matured and diverse online applications like VIS, JETS, and ELIS and in excess of over 1200 Applications including micro services. Provides Weekly Status report and monthly report directly to Director of Dev/Sec/Ops that are contractual deliverables to USCIS under the SPEDI Contract.

October 2014 – September 2015: Century Link, 100 Corporate Drive, Monroe, LA 71203, USA

Senior Systems Applications Support Engineer

Century Link is the 3rd biggest Telecommunication Company in the USA with 24 Billions USA Dollars Revenue with Cloud hosting, Colocation and owning more than 54 Data Centers around the globe. My major responsibilities were as SME (Subject Matter Expert) for 35 in house Systems Applications and in excess of 6000 jobs on a daily basis and its issues to be resolve immediately Tier 3 Personnel with IBM bridge line, Tivoli dash board, Console Monitoring for Mainframe Prod. Applications using CA7/11 under MVS/JES2, JCL and BMC Remedy with offshore Personnel from 3 different locations in India. Involved in coordinating to move the entire 150 Systems Applications Platform to Century Link Cloud Platform E2E (END TO END) which is going to be the First ever Company in the USA to move from traditional computing to Cloud based 100 percent using Agile Methodology (Scrum Master). Also dealt with IT Vendors like IBM, Cisco, FTP, VMware, EMC, SAN, Oracle, SAP and Federal USA Government as a major Client under CPE GOV System Patches upgrade and attended daily various meetings and liaising across the vast Century Link global network in order to get the quick and solution driven, Secure platform and economically best in the market for the users of Century Link globally. Also, Participates in the annual SOX-IT and PCI audits.

January 2013 - July 2013 NAVY FEDERAL CREDIT UNION, 800 FOLIN LANE, VIENNA, VA 22180, U.S.A.

GLOBAL IT OPERATIONS DATA CENTER MANAGER (NIGHT)

Navy Federal Credit Union (NFCU) is among the best 100 USA Company under Forbes list with Revenue over $54 Billions USA Dollars. Since 1933 it is serving all USA forces branches like Army, Air force, Navy, Marine Corps, Coast Guard and DOD personnel globally with IT infrastructure from IBM Main Frame 2094-711 (11 CP’s, 96 Giga Bytes Central Storage, 4 OSA-ICC 1 ZIIP, 6 logical partitions, Disk storage Capacity is 33.2 TB, IBM Storage DS8100 - 24 146GB drive sets 58 TB, 29 TB; Enterprise Storage Server Model F20 - 28 Arrays, 8.2 TB 3.1 TB; 2 3494 Enterprise Tape servers (ETS); Virtual Tape Server (VTS) 8 dedicated 3590E drives, 128 Virtual tape Drives, 300,000 Virtual tapes volumes, 2 4100 laser printers, 6 VTAM laser printers, over 700 JES and TCP/IP printers, Optical storage 200 GB; Communications Controller for Linux with NCP version 8.1 to run with CISCO router and that connects with Vendor Network and maintains NFCU SNA/SNI Token ring connectivity with our outside vendors. Managed several new IT Projects enhancement and virtualization plus optimization.

MVS/CICS has over 150 regions from productions, testing, quality, Training, development; Web sphere with 6 queue managers and 12 tasks; VM Ware, WAN/LAN set up under Z/OS C with MVS/JCL/JES2 with Console Monitoring for Production, Test and Development Environments using CA7/11. Server 1.7 (VTAM, SNA/SDLC, TN3270, TCP/IP, 16mGB, Token Ring, Fast Ethernet, Gigabit Ethernet, IPX, SPX, SNA/LLC2; Databases DB2, CICS, SQL, Oracle with over 50 plus Instances installed along with D2P1 and D2P2; HP Non-Stop ATM & BESS Applications environment with G06.27 4GB real per CPU (4) 600GB of disks; 1 Token ring interface, 4 10base T4 pert Ethernet Cards 6 100base T single and 2 Gigabit single port Ethernet cards same goes for testing environment with 365/7/24 global Operations with 500 ATM globally provided to serve members. Participates in the bi-annual SOX-IT and PCI audits.

My main Responsibilities are to make sure the CPR System that is consist of over 2000 batch jobs processing on daily basis are completed within set SLA and along with the global IT Operations of ATM, Cloud systems, network are managed efficiently in order to meet the SLA of 99.9 is maintained on daily basis across all the platforms. Participated in DC/BC activities between prime site (Vienna, VA) and DC site in PA and end result was 100 percent on various independent systems. Tertiary issues are resolved through Bridge Team/s and managed by me the bridge resolution processing & reporting.

I have 3 areas supervisors, 2 Incident Managers and 25 IT Personnel reports to me directly and also I managed their annual training, IT Operations Payroll Budget, Systems patches upgrades, IT Vendor Management & IT Procurement Management, Personnel Evaluations and Salary recommendations and hiring of new employees and HR personal related issues. Further more I assist in making recommendation in Technology upgrades to IT Director and VP of IT.

March 2012 FREELANCE I.T. & DATA CENTER CONSULTANT:

To Dec 2012 Carried out International consulting tasks for various Middle East companies especially in Saudi Arabia

For A.B. CONTRACTING AND TOP HORIZONS. The consultation consisted of carrying out feasibilities, assisting in the preparation of the tenders as well as for the replies of the government I.T. tenders. Advised to the clients on the operation of the data centers as well as customer relationship efficiencies. Furthermore, made recommendations on the selection of the I.T. hardware’s. Briefed the owners on BC/DC components and its benefits.

Nov 2004 to WELLS FARGO FINANCIAL INFORMATION SERVICES, Greenbelt, MD

Feb 2012 Operations Systems Analyst (Night Shift Data Center Manager)

Data Center Evening Manager provides technical support of desktop, network, windows systems, System2 with HP9000-ls3000 and SAN with EMC, VM Ware, Hitachi 9970 with 18 TB of formatted storage with myriad of servers of Citrix and MQ in excess of over 500 across the company along with Oracle Database10 with 4 production systems and 10 with testing and disaster and backup recovery systems along with over 15 online interfaces under system2. Systems Patches upgrades, IT Vendor Management & IT Procurement Management for entire Data Center.

Responsible for the Production SLA of entire Data Center Computer Operations at Greenbelt, MD 24x7x365 with emphasis on entire Data Center online systems of servers and daily production processing of 40, 000 special letters and statements produced per day.

Manage on line System2 and Right fax activity and troubleshooting and escalating accordingly with trouble ticket with Remedy. Participates in the annual SOX-IT and PCI audits. Accessed and Console Monitored the MVS/CICS/DB2 with MVS/JCL/JES2 Hybrid Systems for all environments.

Also Managed outside IT Vendors like HP, Cisco, Avaya, EMCOR & Generators & Electrical, Halon Vendors. Furthermore, Single handedly managed all the systems changes on all Platforms like UNIX, SQL, Oracle, System2 online system, Oracle, Windows & Point Sec, UAT, SIT & DEV environments and Distributors changes since covering the Data Center from 7PM to 7AM.

Participated in the testing of Continental Cluster environment under the Continuity Business and Disaster Recovery plan between Greenbelt, MD and Des-Moines, IA Data Centers utilizing HP service Guard Clusters and Cisco Big IP 1600 Series (F5x2) to provide uninterrupted access of System2 to Canada and USA access users like all the top 5 credit rating companies like Experian.

Participated in evaluation of product such as Aperture for Data Center inventory. Omnibus survey questionnaire preparation participation every year.

Participated in the expansion of the data center and facilitated the ramp with Bio-Smart technology access system. Manage over 20-25 SDX tapes on a daily basis under VERITAS and liaison with HP, Avaya, Corporate IT Auditors and Vault offsite contractors. Responsible for systems reboots and Halon activated system in case of fire. Responsible for weekly and monthly updates on all servers and its reporting. Participated in disaster recovery drills with Des-Moines, IA Data Center resulted with 100 percent recovery. Implement change control and liaison with higher management such as director of MIS, Hardware, Network, Desktop, Database groups to abreast with latest patches and upgrades. Provide reports and detailed presentations as requested. Provide on call support for systems2 users over 10, 000 with prompt resolution such as unlock account and new password using PS/SQL commands. Also guided user community on MS Dynamics and CRM Supporting Systems.

Directly reports to VP of IT Technology.

July 2002 to LOCKHEED MARTIN INFORMATION TECHNOLOGY, Baltimore, MD

Nov 2003 Senior Computer Systems Analyst VI

IT Production Control Operations in demanding Mega Data Center with fast changing multi-platform environment with over 150 Applications systems utilizing various platforms with System Console Monitored such as M204, CICS, NDM, MVS/JCL, VM Ware, SAS, CA7/11/1, Tivoli (TWS/OPC), DB2, Oracle.

Mentoring and training to users and subordinates.

Well versed in setting up Job Stream for various applications in Control M&R with scheduling & Restart built in procedure & codes. Also hands on with all IBM Utilities, JCL & VSAM Utilities

Technical liaison with CMS Government (GS-15, 14, 13 and 12) on all application systems namely DSY, FAC, EDB, MBD, NMU, GHP (Major Applications of CMS). IBM Tivoli SM administration.

Participated in Disaster Recovery and Business Continuity using dual vendor hot sites at New Jersey and Virginia. Resulted 100 percent accuracy of data. Omnibus survey questionnaire preparation participation every year. Systems patches upgrades to all platforms.

Participated on OPC to TWS conversion.

Provided 99.9 percent availability of all on-line systems such as M204, CICS and IDMS.

Provided recommendation on Systems Allocation and Human Resources issues to higher Management.

Documentation of Solutions and Procedures within the Department.

Provided Technical review of JCL for new systems; and made enhancements.

Restored backup policy and future expansion planning.

Sept 19 97 to TITAN SYSTEMS CO-CBSI, Reston, VA

Oct 2001 Senior Technical Support Specialist

Provided Data Center Management using management skills, MVS, IBM OS390, JCL/Control M&R and other demand IBM Main Frame utilities. Studied & analyzed the system design & implementation of solutions as per client’s requirements. IT Vendor Management & IT Procurement Management.

Implementation & management of mainframe activities. All systems were console monitored for Production, Test and Development Environments under MVS/JCL/JES2, CICS, DB2 with CA7/11 plus Control M/R.

Management of three employees on staff. Bridge team formulation for tertiary resolutions

Lead the team of Operations in DC/BC activities on all applications via Arizona Data Center and Reston, VA. Achieved 100 percent identical records counts. IBM Tivoli SM administration.

Trained 7 Computer Specialists on NBC’s Protocols and FFS Procedures.

Responsible for configuration and capacity planning, during all conversions.

Reviewed and evaluated Control-M&R, for addition to system. Proposal writing.

Managed conversion from CA7 and 11 to Control-M&R Maintained of client activities for over 9000 in House Production Applications of various USA Government Bureaus.

Participated with Internal and External IT auditors on FFS Applications and Systems Security. Provided Technical support to the client training to users and subordinates. Documentation of the solutions. Conversion from old systems to new systems. Also looked after IT Vendors Management and Procurement for entire Data Center and systems patches upgrades to all platforms.

Aug 1985 to SAUDI-TELECOM, Riyadh, Saudi-Arabia

March 1997 Assistant Chief of Production Control & Data Center Operations (Computer Specialist)

Saudi-Telecom is the only organization, which provides and supports 4.5 million telephone lines in the Saudi-Arabia. It is one of the Top rated Stock organizations in Saudi and Gulf region.

Supervised production staff of 35 individuals in the DC Operations. All corporate applications under IBM MVS/JCL/CICS/DB2/IMS/online Teleprocessing were console Monitored for issues and resolutions using IBM Utilities, CA7/11 plus later Control M/R for batch applications processing of over 3500 Jobs.

Provided training and guidance of staff and users

Managed TLMS Librarians for vault and offsite media movement authorization.

Implementation of systems security. Documentation of the solution. Controlled hardware inventory

Handled billing for 16 regions using IMS, CICS and DB2 technology under the Ministry of Post, Telegraph & Telephone of the Kingdom of Saudi-Arabia.

Studied & analyzed the system and SDLC.

Responsible for governing all operations and production areas.

Implementation & management of mainframe activities.

Performed production & operations troubleshooting.

Full responsibility for disaster recovery, for 30,000 data sets. Also performed all applications DC/BC between Jeddah, KSA DC/BC site and Riyadh, KSA host site. 100 percent success on all platforms.

Performed DASD Management functions such as restoration of datasets, Files, GDG Datasets, build indexes on volumes, initialized volumes,

Managed the vendors for Data Centers construction in Riyadh and Jeddah. Participated from the start (vendor bids and selection and then construction and then laying out the features of IT Data Center1

With uptime management scale for backup data center rolls out in Jeddah after construction.

Prepared HDA replacement on devices 3380, 3390 and 9345 DASD utilized. ICKDSF, DFDSS, DFHSM and IDCAMS utilities. FDR/ABR for reporting, daily, weekly and monthly backup of DASD.

Managed DASD allocation and availability of space for all environments.

Restored tape, cartridge, test, and production datasets and systems patches upgrades to all platforms.

Initialization of new cartridges and replacement of tape dataset to cartridge dataset.

Responsible for all security administration, full library for production and operations,

Managed RACF profiles of Production and Operations Libraries. Interfaced with Ministry IT auditors.

Responsible for complete proposal and evaluation of new billing system to facilitate more expedient performance. New system, with 7-tape drive, was adopted.

Responsible for configuration and capacity planning.

Supervised installation of new billing system. Coordinated with the top management and liaison with consultants from Nor-Consult, AT&T and Ministry of PTT auditors. IT Vendor Management and IT Procurement Management for entire Data Center.

March 1982 to ASSOCIATED CREDIT SERVICES, INC., Houston, TX

Aug 1985 Lead Computer Operator

Provided online reporting systems and billing. Handled more than 400 clients. Documentation of the solution. Console monitored IBM DOS/VSE plus MVS/JCL/JES2 multiple systems for all batch applications and online credit reports along with IBM Utilities, JCL resolutions with jobs submission and management via CA7/11.

Supervised 5 staff employees.

Controlled hardware inventory. Made recommendations for new systems

Implementation of billing system. Coordinated with the top management. Reported to the Lead Manager.

Aug 19 80 OSHMAN’S SPORTING GOODS, INC., Houston, TX

March 1982 Lead Computer Operator

Handled pooling systems, online systems, and payroll, billing and inventory systems.

Implementation of billing system.

Supervised 3 staff employees.

Coordinated with the top management. Reported to the Lead Manager. Managed payroll and inventory control.

Participated with Internal IT auditors on Applications and Systems Security.

CLEARANCE:

NACI Clearance of Drug Enforcement Agency (DEA)

TECHNICAL SKILLS:

Hardware: HP9000-L3000- PA Risc, Itanium rx8620(62 CPU’s), rx2600 (4 CPU’s), rx4640 (8CPU’s), SAN Hitachi 9970 with 18 TB of Formatted Storage, Amdahl 5995, / 4705, /, 580/, 4705, IBM 360, /370, /158, /3830, /3270, /3350, /3380, /4331, /4341, IBM 3090 Model 150E, IBM 90672-R32, 250 GIG, IBM RAMAC-2, IBM 9672, IBM 2914, /2501, /3211, IBM Printer 1403, IBM Laser Printers, IBM System-7 MOHAWK Series 21, /3200, Pinger Account Receivable II, NCR 720, /8200, /Comten, STC, CISCO 7200 VXR, BIG IP 1600 Series (F5x3) 4506, 4507R, 3670, /3630, /3430, /8000, HITACHI Cartridge Drive 4790. Z-OS, Hitachi 7700, E, IBM 3194, 3472, 9393, 3480, 3494, 3570, STK 9490, 9310, 9311 Avaya S87 gateway, VP, CMS, IM. XEROX High Speed Printers 4635, Liebert Systems (UPS).OS: OS390, Tivoli (TWS/OPC), MVS/ESA/CICS/IMS/DB2/JCL, Oracle, TSO/ISPF/CLIST, Novell, Windows 9x, Windows NT, XP plus Mac platform laptop and desk top.

Software: Veritas Netbackup suite, SMS, RACF, SDSI, Control M/R/O/D/, Irma, File Aid, JCL, VSAM Assist, Connect Direct, Dynam-T/D, NDM, CA-JobTrac, CA1, CA7/11, Cobol, QMF, PANVALET, MFS, SQL, Lotus Notes, MS Office, Remedy, Endeavor Package, Expert Advisor, Working Knowledge of AS400, Knowledge of SAP ‘s Modules.

Utilities: IBM Utilities, Infopac, SMS Utilities, Control M, VSAM Utilities, TSO-Infoman.

EDUCATION:

University of New Mexico, Portales, New Mexico

MS (Post Graduate) Classes attended

Karachi University: Bachelor of Science

CERTIFICATION:

PMI Agile Certified Practitioner (PMI-ACP) PMI-ACP Number: 2689399

Certified Scrum Master (CSM) Certificant ID: 704694

Certified Scrum Product Owner (CSPO) Certificant ID: 000704694 Certification Expires: 23 January 2020

ITIL Foundation Certificate in IT Service Management (ITIL Foundation) Certificate ID: GR750452663NH

Certified Six Sigma Green Belt Certificate ID: 672917

TECHNICAL TRAINING:

OS/MVS Concepts & Facilities,

JES2 Commands,

JCL End Utilities,

TSO/ISPF/CLIST, IMS/VS Command & Messages, DB2 Concepts & Commands,

PS Tools at Ministry of Post Telephone & Telegraph Riyadh, Saudi-Arabia.

Lotus Notes,

Windows NT, Networking, Servers Applications & Management across domains.

Control M&R at US Geological Survey, Reston, VA.

Tivoli (TWS/OPC),

Ethical Training, Information Security and Privacy Awareness,

REMEDY, Expert Advisor,

Endeavor at LOCKHEED MARTIN Information Technology, Baltimore, MD.

Lockheed Martin approved Training for MCDBA Certification.

Learning Tree courses for Oracle 10g,

Unix, MS Dynamics, CRM supporting systems

SQL. ITIL® v3 Foundation Course through Global Knowledge.

SAP Applications & Management with its Modules. Tivoli (TAM) with Maximo Application Training at USGS. Agile and Scrum Master plus Six Sigma in House Training Courses completed at Century Link in Monroe, LA

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