RICARDO
NARAYANSAMY
Customer Service/ After Sales Representative/
Assistant Manager
Contact Me
*********@*****.***
Tongaat Province KwaZulu Natal
Durban,South Africa
Other Info
Skills
Customer Care Admin, Sales
Representative
Languages
English,
Interest
Jogging, Swimming, Reading,
References
JEWELLERY CONNECTION
Director - Victor Magnes
*******@*********.**.**
Work: 271********
Cell: 278********
SWATCH GROUP SOUTH AFRICA
(PTY) LTD
HR Manager - Fiona Symons
Summary
I take great pride in presenting my professional customer service skills.
I have worked in this industry for more than twelve years and have gained tremendous brand sales knowledge.
Education
ST. OSWALDS SECONDARY SCHOOL
NEWCASTLE PROVINCE OF KWAZULU NATAL
1995 - 2001
Matriculated - Grade 12
ACHIEVED
KWAZULU NATAL DEVELOPMENT FOUNDATION
April 2008 - May 2008
Advanced Computer Course
ACHIEVED
QUINTICA
May 2012 - June 2012
Customer Service/After Sales Training
ACHIEVED
IEFA TRAINING
November 2015 - December 2015
Institution Of Emergency First Aiders/ First Aid Level 1 ACHIEVED
HARRY OPPENHEIMER DIAMOND TRAINING
SCHOOL
August 2013 - September 2013
Rough Diamond Evaluate Course
fiona.symons swatchgroup.co.za
Work: 271********
Work: 271********
WATCHES UNLIMITED
General Store Manager -
Sumendren Pillay
Work: 273********
Cell: 277********
CHERRY DESIGN JEWELLERS &
LUXURY WATCHES
General Store Manager - Terrance
William Fogwell
Work: 273********
Cell: 278********
Birth Date
25/Aug/1983
Others
Rough Diamond Evaluation
ACHIEVED
VICTORINOX SWISS ARMY
May 2017 -
100 Training Seminar
ACHIEVED
Experience
JEWELRY CONNECTION (Manufacturing,
Designing & Repairs) Johannesburg SA
2008 - 2012
WORKSHOP FOEMAN - ADMIN
Diagnostics of incoming jewelry repairs, Data capturing, Customer service liaison with retail stores, Managing of workshop staff, Daily banking - Cash ups, Quality control of completed jobs & Invoicing, Paying of weekly wages. SWATCH GROUP SOUTH AFRICA (PTY) LTD
Johannesburg SA
2013 - 2016
AFTER SALES, SPARE PART CONSULTANT, CUSTOMER
CARE REPRESENTATIVE
Customer query complaints, Repair follow-ups, Spare part orders, Estimations for repairs, Data capturing of stock, Invoicing out repairs/spares parts, Estimations for Switzerland repairs, Work with SAP program (POINT OF SALE)
WATCHES UNLIMITED (Retail Store) KwaZulu
Natal SA
2017 - 2018
ASSISTANT STORE MANAGER
Opening/Closing of store (Key Holder), Customer service, Sales, Merchandising of stock, Daily banking/cash-ups, Upkeep of store maintaining a well kept appearance, Repair follow-ups, Changing of basic batteries & strap adjustments. CHERRY DESIGN JEWELERY & LUXURY
WATCHES (Retail store & Manufacturing
Jewellers) KwaZulu Natal SA
2019 - 2020
ASSISTANT MANAGER ( Current Employment)
Opening/Closing of store (KEY HOLDER), Sales
representative, Stock control, Merchandising of display stock, Daily banking / Cash-ups, Repairs following ups, Ordering of new stock, Replacement of batteries & basic repairs + bracelet adjustments, Upkeep of store (cleaning) and maintaining a well kept appearance.