Sales Data

PRASANNA RAO

**** *******, ******, ** ***** (H) 901-***-**** ************@*****.***

Summary

Accomplished and energetic IT professional, with a solid history of achievement defining IT strategies and developing transformative solutions. Credited with solutions that deliver immediate results and improvements across both startup and enterprise-level environments. Motivated leader, with strong organizational and prioritization abilities. Areas of expertise include Portfolio/Program/Project Management, Business Analysis, and Strategic planning.

Managed delivery of very large business transformation program (24 Million Dollars)

Consulting experience in JPMorgan Chase, Citibank, Fuji Bank, Société Générale

Product Development - Banking software

KEY SKILLS AND COMPETENCIES

Project planning and prioritization Executive Management

Sales Support Product Development

Manage cross-functional teams in

a matrix organization

Strategic Planning and Execution

Collaboration and Cross-Functional

Expertise

Information Technology

Compliance & Regulatory - PII, PCI,

SOX

Experience

Experienced IT Professional 01/2004 to Current

ServiceMaster – Memphis, TN

IT Architect

Responsible to support the Terminix commercial business unit generating $300 million of sales annually

Document the business case and functional requirements for new systems and procedures for the purpose of enhancing business processes, operations, and information process flow.

Create process models, specifications, diagrams, and charts to provide direction to systems developers and architects. Develop budgets and time frames for process changes in order to support company objectives.

Strategic IT professional and champion for change with a reputation for leading through ambiguity and maximizing cutting-edge technologies; proponent of innovation

Partner with SFDC team on best practices including integration and application development, deployment, and iterative refinement

Provide stewardship for the communities of practice surrounding Business Process Management and Business Architecture.

Advises Business/IT management on IT enterprise architecture issues. Participates in the IT Standards, IT Performance, and Capacity Management processes.

Work with Developers/Designers to ensure that the detailed blueprint is fully understood and the development initiatives are in line with the intended design.

Enterprise Data Architecture: customer identity and data management, operational data stores, data warehouses/mart, data movement/ETL, data lineage, data governance; Understands delivery approaches; Experience using DB2, Oracle. Program Management

Manage & deliver multiple related projects directed toward strategic business and other organizational objectives.

Spearheaded a multi-year business transformation project to transform brick and mortar companies to an agile and mobile workforce (5000 field service professions were positively impacted) This helped the business to save 25% in operating cost and also helped move customer retention by 4%.

Implemented Salesforce (CRM) for four business units to grow sales, standardize cross-sell and leverage combined customer data.

Managed delivery of large business transformation program (24 Million Dollars)

Refined & Implemented the SDLC process which is data-driven. Has helped reduce projects costs by 17 %, improved project delivery improvement of 80%, Project budget overruns were reduced by 66%.

Monitor program progress assesses risks, identifies conflicts, barriers and issues and facilitates the development of resolutions and action plans, Incorporates effective change and risk management controls.

Delivery Management

Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.

Re-engineer applications around companies established policies. Prepare project scope, functional specification and periodically update management off progress.

Nature of projects includes application re-engineering, integrating MISSION with handheld systems, routing & scheduling, interfacing with third-party products, making applications multi-lingual and multi-currency and supporting business intelligence solutions etc.

Transformed team to be highly successful, winning Excellence Award 3 straight PI.

Oversaw 100% compliance of meeting SLA's and KPI's in accordance with master services Manage and monitor assigned outsourced projects. Has been credited with executing key programs crossing multiple business units (Salesforce, PCI, Mobility-Service & Sales, Olympus etc) Application Manager 09/2002 to 06/2004

GIORGIO ARMANI – New York, NY

Proactively managed systems development & implementation of POS application.

Managed 10 to 15 technical resources

Authored statement of work (SOW).

Tracked software customization, defects and issues.

Responsible for delivery management

Mentored staff and encouraged best practice in project management and project planning.

Application built to the highest standards, ideally suited to the demanding environment of retail business.

Used distributed database technology that delivers ultimate dependability, allowing the system to operate even when the server or network is down.

Registers automatically synchronizes the transaction database ensuring dependable data integrity at all times.

Adhered to highest QA standards: Some of the documents developed include Traceability Matrix, Use cases, HLD, LLD, QA plan etc.

Define plans for future phases of warehouse management system (PKMS).

Evaluate future changes, including system enhancements, process improvements, voice picking, RFID and / or reporting dashboards.

Gain alignment across leadership team with plans. Transition future plans to VMS Project team for implementation.

Sr. Consultant 03/1992 to 09/2002

MINDTREE CONSULTING LINC SOFTWARE – Edison, NJ

Consulting experience in Fortune 500 companies. (Citibank, JP Morgan Chase, Société Générale, CANNON, NCS)

Designed web based OSAP application (Ontario Students Assistance Program). used to disperse students loan of about 2 billion dollars.

Designed e-RMS (Route management software) Software offers significant advantages to the enterprise resource planning process (ERP) with a full range of specialized route accounting software applications tailored to the unique requirements of the Fast Moving Consumer Goods client. The complete line includes products for the back office, route accounting,

Product development experience – (ACBS) Advanced commercial banking software used in top 50 banks for loan origination, NIDHISYS– Solution for small/regional banks

Has experience providing software development, product engineering and outsourcing services on a global delivery model.

P&L responsibility for South East Asia

Managed client engagement services and solution implementations.

Provided business consulting, knowledge expertise in strategic performance management methodologies, process assessment work, and the application of technologies to business.

Fostered customer loyalty by ensuring that our customers fully utilize the value of our solutions and services.

Manage transition of client from Solutions Implementation to Client Support.

Manage the development and maintenance of implementation portions of project.

Developed multiple RFP/RFI documents & WBS.

Increased the company's growth by securing new partners, consulting engagements and by delivering new projects.

Proactively managed systems development, implementation and risk via the use of SDLC.

Monitored project activities and advised staff of issues due to resource availability.

Managed 5 to 50 technical resources as well as authored Statement of Work.

Consulting experience in Fortune 500 companies.

Provided project turn-around expertise at the customer site with emphasis on regaining customer confidence.

Developed working prototype as proof of concept. Education

MBA: Executive

Colorado Technical University - Colorado Springs, CO GPA 3.75.

Master of Science: Systems Management

National Institute Of Information Technology - Chennai, TN Graduated in top 5% of class.

Master of Arts: Economics

Madras University -

Economics

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