Employee Relations Manager
Resume:
August 2016 to Present
EDUCATION & CERTIFICATIONS
LEARNING EXCEL, 2019 LINKEDIN CERTIFICATION
Issued October 2020.
ASSOCIATE PROFESSIONAL IN HUMAN RESOURCES (APHR) HUMAN RESOURCE CERTIFICATION INSTITUTE Issued September 2020.
STUDIED CRIMINAL JUSTICE & FORENSIC PSYCHOLOGY ST. JOHN’S UNIVERSITY Attended 2011 – 2014.
WORK EXPERIENCE
ASSISTANT MANAGER, OPERATIONS BENEFIT COSMETICS
Assisting in the day-to-day operational excellence of a $1M location, while managing a team of non-exempt employees. Responsible for all training and development of staff. Executing all aspects of the employee lifecycle, from recruiting, hiring and onboarding to verbal warnings and both monthly and quarterly performance reviews.
Utilizing ADP payroll services to conduct weekly audits and ensure accuracy of timekeeping reports. Ensuring consistent optimal staffing levels through proactive talent acquisition and thorough interview processes. Managing internal and external verbal and written communications. Maintaining all state and federal employment law requirements including posters and time and attendance. ACHIEVEMENTS:
Successfully worked with employees to develop and achieve S.M.A.R.T. goals during the performance review process. TRAINER EUROPEAN WAX CENTER
Highly engaged training position, tasked with the long-term learning and development of new employees. Assisted in the development of weekly sales goals and strategies. Served as liaison between customer service and Junior Specialist employees in the communication of feedback and constructive criticism.
Led internal system training for PayChex software. ACHIEVEMENTS:
Proactively coached Junior Specialists in the consistent decrease in service time by 5 minutes, resulting in promotion. TEAM LEAD OLD NAVY
Based in both California and New York, managing customer service and providing new employee training. Partnered with senior management to ensure proper system training for new employees. Provided support in terms of inventory maintenance and management, as well as customer service when needed. ACHIEVEMENTS:
Successfully coached a team of Stylists in customer service tactics, resulting in a 20% increase in revenue. SKILLS
Microsoft Office Suite (including Excel, Word, and PowerPoint), PayChex, ADP, Various POS Systems, Medallia Experience Cloud, ThinkTime, SmartSheet.
BREA N. ALLEN-MARTIN APHR CERTIFIED HR PROFESSIONAL
858-***-**** **********@*****.*** linkedin.com/in/ballen-martin Employee Relations Payroll Management Team Building Effective Communication Leaning & Development Performance Management Talent Acquisition Employment Law HR Policies & Procedures
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