Manager Training

Certified TTT, Competency and Performance Developer and an Enterprising

Professional with 12 years of rich and extensive experience across Learning

& Development functions

Domain exposure entails IT ITES as well as Government driven Banks and PSU’s Spearheading the end-to-end L&D lifecycle encompassing learning landscape, talent index, budgeting, TNA, Content Development, execution of interventions, Learning Management System while ensuring visible ROI Effective leader with distinguished skills in training & motivating a large workforce for accomplishing greater operational efficiency & high-resolution rate in accordance with work processes

Proven success in developing the content and delivering Platform/System Trainings as per the requirements

Directed the strategic framework for training, performance management, talent planning, and assessment for a Company-wide Leadership Training Program

Facilitated Growth Path Trainings to employees for enhancing their skill set and ensuring significant growth in the performance which helps them secure a better position in the organization

Excelled in facilitating Product/Process Training, Leadership Training, Soft Skills & Behavioral Training and Counseling

Engaged in comprehensive development of syllabus for Business Communication subject for or engineering and management graduates Used data and formulated effective & engaging training materials for in-house courses including communication, copy editing, project management and leadership courses, while being associated with SPi Global India Excellence in providing Training Design & Development Solutions in-line with business & growth objectives

Successfully drove the projects for developing e-learning content; gathered & understood client specific needs, delivered support in establishing a storyboard in association with the production team; worked in close coordination with client for ensuring that the product was delivered in line with the quality parameters Used data and insights into the business to build or adapt learning methods, materials or technology that will support the learners Enterprising leader, with an analytical bent of mind and a proven track record of stamping success in uncertainties & challenges

Content Writing (Currently pursuing)

Certification for Learning Consultant by Middle Earth HR Gamification’ held by University of Pennsylvania,

Wharton through Coursera

Certified by TuV on PoSH

Certified Competency and Performance Developer

Certified Appreciative Coach and Counsellor

Certified BEC Trainer

Train the trainer from Ahmedabad Management Association Advanced ISABS Participation

Certified TA 101

Copy Editing

Core Competencies

Learning & Capability

Development

Organizational Development

Training Needs Assessment

Knowledge Transfer

Competency Mapping

Talent Management

Content Development

Training Life cycle Management

Learning Management System

Employee Engagement

Soft Skills

Leader

Brevity

Change Agent

Motivator

Intuitive

Academic Details

PGDPM with specialization in

Human Resource Management

from Annamalai University in

1989

MA in English Literature from

Madras University in 1986;

secured 2nd rank in the

University

BA in English Literature from

Madras University in 1984

Proven career in conceiving & implementing effective ideas / strategies that can add value to organization through rich experience & innovation excellence

*****************@*****.*** +91-997*******

Accomplished Learning & Development Professional

RAJALAKSHMI RAMESH

Executive Summary

Certifications/Training

1995-2000 with Seagull Linguistics as Founder

The organization emphasized on scaling up the spoken & written English as well as communication aspect amongst junior and middle management executives. The versatility was found for delivering training to corporates, students, individuals and institutions in Communicative English, Business Communication and Presentations basis the framework of BEC (Business English Communication by British Council)

Worked with a wide array of clients including Arvind Mills, Amtrex India, Jay Chemicals, Contech India, GPCL, GFSL, Gruh Finance, Harsha Engineers and INTAS Pharma

Effectively led the Induction Program for the Field Medical Representatives of Intas Pharma along with facilitating training on certain key topics such as Selling Techniques, Time Management, Product Detailing, Presentation Skills and overall Grooming

2018-2019 with Dr. MGR Educational and Research Institute as Soft Skills Trainer/Associate Professor Facilitating soft skills training to students belonging to Hotel Management and Economics course Aug’14-Sep’18 with Brijesh Munjal University (BMU), Haryana as an Associate Professor/Visiting Faculty Spearheaded the internal events for a wide range of courses encompassing Faculty of Hotel Management, Culinary Sciences, Food Science & Nutrition, Behavioral Sciences, Aviation Management, Sales Management and De-Novo Extended extensive soft skill training to the staff members as well as students Delivered engaging lectures on Personality Development, Technical and Communicative English Essayed a stellar role in developing marketing materials for new and prevailing programs Delivered daily lectures; conducted regular assessment of student’s performance; assessed and reported on subject strengths and areas for development

Jan’11-Dec’13 with SPi Global India, Chennai as Deputy Training Manager Conducted Training Needs Analysis using structured methods soft skills and technical area through job analysis, appraisal schemes and partnered with Business Managers and Human Resource Department Worked in close coordination with the Head Office based in Philippines for restructuring the programs in India as well as ensuring delivery consistent with the needs recognized Spearheaded the training & development function for senior management Resourcefulness in performing post training analysis along with evaluating the training effectiveness Showcased exceptional capabilities in creating and implementing Induction Programs Steered efforts by conducting Train the Trainer sessions Secured certification on ‘Leadership Academy’ (LA); designed & developed leadership modules for SPi Global by the LA team at SPi Global’s team based in Philippines

Developing and implementing an organization wide Learning & Development Strategy that facilitates and drives individual development and capacity building in line with organizational requirements Conducting Training Needs Analysis using both structured and informal methods to capture requirements across the institution; identifying current and future developmental needs at the individual level, and capacity building requirements

Collaborating effectively with people at all job levels and interacting with a diverse group of individuals and personalities to ensure the achievement of individual, functional and organizational goals Professional Experience

Career Timeline

Dr. MGR Educational

and Research Institute

Brijesh Munjal

University (BMU)

SPi Global India

S4 Carlisle India

Newgen India

Hero Mindmine, NIIT PWZ,

Layam Consultants, Accord

Consultants, Humming

Minds, CF360, Matchpoint

2003-2007 Nov’08-May’09 Jun’09-Sep’10 Jan’11-Dec’13 Aug’14-Sep’18 FirstRing India

Pvt. Ltd.

Sep’00-Oct’01 2018-2019

Entrepreneurial Experience

Driving and facilitating the implementation of the L&D Plan to ensure smooth execution with effective outcomes; providing thought leadership around program design and delivery Refining existing systems and processes, and setting up new processes as required, including preparing and tracking the annual L&D Budget

Jun’09-Sep’10 with S4 Carlisle India, Chennai as Project Manager Pivotal role in planning & scheduling the projects for safeguarding timely deliverables Coordinated & worked with the Publishers and Authors Cross-functional coordination: Effectively communicated with the internal teams for timely production Strategized plans and oversaw quality control & adherence in the existing process Ensured timely upload of final product prior to conducting final checks Played a key role in managing numerous Publishers including Cengage USA, Kendall Hunt USA, Pearson USA and McGraw Hill USA

Gained on-site exposure in managing the clients with Dubuque USA Nov’08-May’09 with Newgen India, Chennai as Copy Editor/Project Manager Received training pertaining to copy editing; efficiently managed PGUK copy editing Engaged in Styling and Copy Editing Manuscripts consistent with publisher guidelines Worked in close association with the Authors and Publishers Liaised with UK based Copy Editors for ensuring adherence as per pre-defined quality parameters Established and supervised the Center of Excellence (COE) that aimed at training and developing large workforce in regards to technical skills such as usage of software in production like Indesign, 3B2, proof reading and for leadership, team management, stress management and communication skills for Line Managers, Team Leaders and Supervisors 2003-2007

Partnered strategically with Hero Mindmine, NIIT PWZ, Layam Consultants, Accord Consultants, Humming Minds, CF360, Matchpoint spread across India in order to deliver behavioral, leadership and soft skills programs based on diverse topics to different management professionals belonging to diverse sectors Organization Location Topics

Management

Level

SITEL Mumbai Accent Neutralization & Tele Marketing Junior iSoft Chennai Assertiveness Middle

CTS Chennai

Assertiveness, Communication, Induction, Business

Communication All Levels

INTELENET Chennai Business Communication Middle

Sundaram Motors Chennai Business Communication Middle Epicenter Mumbai Collections Junior

Cable & Wireless Bangalore Communication Skills Middle ICICI One Source Mumbai / Pune Customer Service, Tele Marketing, Accent Neutralization Junior M Source Pune Customer Service, Tele Marketing, Accent Neutralization Junior UST Chennai Induction through Gamification All Levels Rapid Value Chennai Induction All Levels

Wipro Bangalore Interpersonal Communication Middle Oman Tel Oman Leadership Middle

Cavin Kare Chennai Leadership Middle

IOCL Chennai Negotiation Skills Middle

L & T Info Tech Chennai Personality Effectiveness Middle SBI Chennai Presentation Skills, Middle

Infosys Bangalore Presentation Skills, Time Management Middle Rane Chennai Strengthening English Language & Communication Middle CAMS Chennai Time Management Middle

Sep’00-Oct’01 with FirstRing India Pvt. Ltd., Bangalore as Sr. Trainer Joined as a Trainer and promoted as a Senior Trainer Conducted and took interviews for selecting a suitable candidate; administered induction training programme in Customer Service, delivered Product & Process Training and facilitated OJT to Contact Center Executives Functioned as a Academician for imparting education/trainings on: o Managerial Communication at MICA, Ahmedabad and EDI, Ahmedabad o Group Dynamics at IIPM, Chennai

o English Language and Shakespeare at LG College, Ahmedabad o College to Corporate at Vaishnav College for Women, Chrompet Chennai, MOP Vaishnav College for Women, Chennai and MYJCE, Bangalore

Personal Details

Date of Birth: 9th January 1964

Languages Known: English, Hindi, Tamil and Malayalam Address: 3D, Jyothi Apartments, 8/5 2nd Street, Jeevarathinam Nagar, Adyar, Chennai-600020. Previous Experience

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