Desktop Support Assistant

Suman Baidya

**-** **** ****** * Woodside, New York 11377

Mobile: 347-***-**** Email: *********@*****.***,

Professional Desktop Analyst with strong analytical, organizational and interpersonal skills. Seeking a career opportunity within an organization that will allow me to utilize my educational and work experiences to better its organization.

Education

Bachelors of Science, Computer System Technology

New York City College of Technology/CUNY, Brooklyn New York

Graduated, June 03 2014

Experience

Western Beef Corporate/NFD/Cactus Holding. July 2018 to January 2020

Desktop Support

Install Microsoft windows XP, 7 and 10 and office 2013 and 2016.

Office 365: create user and password, one drive share file, Web portal access.

Break/fix: USB port replace, replace network card, VGA card, change hard drive.

Windows clone and imaging software Norton ghost, Laze soft.

Work with active directory to create new user and change password and OU.

Assign member to be part of “member of” on active directory.

Remote access for active directory, e-mail, install software and network drive, printer.

Setup Sata, SSD, Nvme m.2 hard drive.

Setup dual monitors with PCI card or onboard video card.

Create network folder and give permission to user and map network drive to pc.

Network Printer Xerox c60, Versa link C405, B405 and HP Laser jet pro m507dn.

Edit windows host file to solve network problem or web site.

Manage Engine for ticketing system to assign, Remote access and write solve problem.

Setup and configure new desktop or laptop for company’s employee.

Setup desktop scanner and configure software Fujitsu scan snap ix500.

Assign domain to each computer and also login in local account while in domain.

Use DNS to add computer to domain.

Assist LAN connectivity and cabling.

Monitor status of switch, router, server and access point.

Assign and setup ip address to network printer, desktop and access point.

Setup remote access with Manage engine, team viewer, windows rdp, Chrome rdp, Vnc.

Provider remote desktop and physically support to 300 users.

Create user and password on BR-data and RTG software.

Setup e-mail on outlook2016 and phone (android and apple).

Setup Apple Itunes, Icloud, Ipad, Mac (add domain and network printer and network drive).

Lab Assistant (Intern) fall 2012

NYC College of Technology – Computer Lab

As a Lab Assistant, I helped students to create e-mail addresses, change their passwords, swap the Ram, clean cache memory from designated printers and provided assistance with production/formatting of their assignments as needed.

Languages: English, Bengali and Hindi

Reference Available Upon Request.

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