Engineer Desktop Support

SATHISCHANDRA HEGDE

Professional summary

Skills

Education

Work history

December 2010

Current

• Knowledge of IT helpdesk - Manage Engine Service Desk plus : A SaaS-Based ITIL-Ready Help Desk and Asset Management Application

• Designing and implementing Biometric Time attendance system over the group

• Installation and troubleshooting Wifi router and access points.

• Cloud applications like Office 365 and Azure Implementations

• Installation and troubleshooting of Operating systems like Mac /Windows XP

/7/8/10 Professional and software applications.

• Assembling and maintaining Desktop/laptop's and Troubleshooting Hardware Issues.

• Installation, Configuring, and Troubleshooting of Printers and Scanners An IT support professional experienced, working in fast paced environments, demanding strong organizational, technical & interpersonal skills, willing to work in any kind of IT related jobs. Confident & poised in interactions with individuals at all levels. Well versed with IT Administration, very quick in adopting new technology is looking for a new challenge.

Windows server2018/2012/2016,

Networking, Windows 10/8/7/XP

Microsoft SQL Server

Engineering Software Installation -

AutoCAd,Tekla,STAD Pro,BricsCAD

3DS Max, Primavera, Prolog,

Timberline.

FortGate Configuration - Site to site

VPN Configuration

Wifi Routers Installations and

Configurtion

Biometric Implementation

Managing Windows Active

Directory

1999 R N S Institute of Technology, Bangalore

3 YearsDiploma in Computer Science

and Engineering:

Eversendai Engineering LLC, Dubai

IT Support Engineer

Accomplishments

Dubai, UAE 29537

Mob: 971*********

******.***@*****.***

• Talking staff or clients through a series of actions, either face to face or over the telephone to help set up system or resolve issues

• Configuring Firewall and VPN setup, CCTV Maintenance and administration

• Setup, Configure and Maintaining of Video Conferencing Equipment's

• Scheduled Meetings for staffs to Various Global Locations via Video Conferencing.

• Active Directory Management

• Writing SQL queries, views, procedures and SQL Administration

• Create purchase requisitions for IT hardware / software

• IT Asset Management (Hardware / Software)

• Managing the meeting rooms including the Projector, Interactive Screens, and AV Systems

• IP- PBX setup & IP Phone Configurations

• Configuration and troubleshooting of Outlook Email clients and other desktop related issues using Remote Desktop software.

• Testing and evaluating new technology.

• Establishing LAN Infrastructure and troubleshooting LAN issues.

• Antivirus Installation and Policy management.

• Managing and monitoring user's data and AD Server backup

• Drafting and managing IT policy and procedure.

August 2006

December 2010

E business Applications, Dubai

Software Implementation Engineer

Responsibilities

• To understand different client requirements and provide solutions to overcome the client's issues. Coordination in Training and Implementation of Projects

• Evaluation of the end users and addressing their training needs, ability to train effectively by assessing the skill level of the trainee, tailoring training to that level, and delivering training that rapidly makes the trainee proficient. Delivering training to end users

• Providing desktop support, personal, remote and by telephone.

• Implementing Time attendance machine with HR Payroll Software Integration March 2004

March 2006

Anthesys Technologies Pvt Ltd., Bangalore, India

Consultant software Engineer

Project : EIMS

EIMS, Employee Information Management System, the only Indian premier vertical portal. EIMS provides the solutions to the job hunters and the companies, which are looking for excellent IT people.

EIMS having the databank in SQL server consists of 10,00,000 resumes. The clients who can be able to select the suitable candidate through job site EIMS. They can

• Managing and maintaining Windows servers 2008/2012/2016, File servers, Application server, print servers and file sharing Personel Deatails

select the candidate on the net and can inform the interview schedule to the candidate itself. For other state client, EIMS has an option to contact the interview in its own premises or it select the consultancy in the Candidate State and the interview will be conducted in the Candidate State itself. As a Team member, was responsible for the following activities:

· Creating Servlets for the server side programs

· Validation on client-side HTML using JavaScript

Environment: Java, JDBC, Servlets, HTML, and JavaScript, MSSQL SERVER7.0 Project : Net Shopping

This project is a web based three-tier c/s application that uses Visual Café front-end tool with Java Web Server and Oracle 8.0. This project puts the business of a super market on web. This has both web-based application to present product details to the user & stand-alone application to take care inventory module. The project involves presentation of the data on the web i.e., dynamic presentation of the data on the web, allow the user to select products and place order, enabling the visitor to purchase the products.

As a Team Member, was responsible for the following activities:

· Creating Servlets for the server side programs

· Validations on the client side using JavaScript

· Integration of all the Servlets and Business Objects

· Deploying the Servlets on JavaWebserver

Environment: Windows NT, Java, Servlets, HTML, JavaScript, and JavaWebserver 2.0 Oracle

Passport Number : L1441889 Valid till 21/05/2023

Nationality : Indian

Marital Status : Married

Driving License : UAE License valid till 02/09/2024 Current Visa Status : Residence, transferable

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