Richard Nguyen

408-***-**** adhj6d@r.postjobfree.com

linkedin.com/in/rich-nguyen-22191792

OBJECTIVE

•A naturally driven individual who is self-motivated, hard-working, and able to work efficiently in both leadership and team environments.

•Possessing grit and a positive attitude to go along exemplary customer service skills, which have contributed to great successes In my previous organizations.

•With my artistic background and education I provide out-of-the-box thinking and innovative perspective to solve problems with creative solutions.

•Pairing creativity with a methodical analytic approach I have been able motivate and inspire team members as well as myself to work more efficiently and adapt to the rapidly changing workplace.

EXPERIENCE

Exxact Corporation E-Commerce Merchandiser

April 2019 - Present

●Analyze sales and run rate to determine opportunities for growth and implement selling strategies

●Adept in online marketplace research and utilizing partners like Amazon, Walmart, eBay, and Rakuten to achieve optimal sales results.

●Manage distributor and vendor accounts and relationships

●Responsible for maintaining competitive pricing and sufficient inventory on over 600+ products

●Create and list 50+ new products per week on all appropriate sales channels

●SKU creation as well as extensive product hierarchy construction and data entry for use in multiple integrated sales platforms.

●Improve process efficiency and ensure product content accuracy with excellent attention to detail

●Worked cross-functionally to optimize marketing and promotional campaigns.

●Increased web team gross sales margin by approximately 20% per quarter resulting in over $1 M+ annual sales within my first year.

Starbucks Mountain View, CA - Coffee Master

May 2007 – April 2019

●Resident coffee master, and leader in coffee education within the organization and community.

●Crafted artisan beverages, with an inspired passion for quality. Heavy focus on coffee quality, culture, and sustainability.

●Served customers with great order accuracy and world class customer service. Ensuring each and every guest is handed a beverage with a smile and a “thank you”

●Led team-building activities to promote a positive work environment, trained new team members, and actively recruited and referred several star employees.

●Assumed role of store ambassador by establishing a fun, friendly yet professional workplace.

Sunnyvale Community Services Sunnyvale, CA – Volunteer

October 2018 – April 2019

●Personal shopper for clientele

●Responsible for merchandising and inventory

Go Touch Down Travel Santa Clara, CA – Sales / Admin

March 2019

●Generated leads on sales

●Customer service

EDUCATION

San Jose State University - Bachelor of Arts in Art History and Visual Culture

2013-2018

Studying art and design, art history developed a core set of skills in a wide range of occupational settings including but not limited to creative expression, critical thinking, and human relations.

SKILLS

●MS Office Suite, iWork, and Google Suite

●Advanced in Excel - PivotTable, VLOOKUP and Index Match

●Adobe Photoshop and Illustrator

●Art + Design /Animation - concept, storyboarding, illustrating, animation

●Product Management Systems including: PIM, NetSuite, and similar systems

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