Administrative Professional

India K. Dansby

Email: *********@*****.***•Phone: 917-***-****

Highly motivated individual with 8+ years’ experience in healthcare with a keen business acumen and solid background in managing operations in a high volume and fast-paced environment. Adept communicator and leader with proven skills in workflow enhancement, process improvement, billing and claims management. EXPERIENCE

NYC Health + Hospitals/North Central Bronx Hospital, Bronx, NY Associate Director of Hospital Operations March 2020-August 2020

• Reported directly to the Executive Senior leadership for North Central Bronx Hospital, serving as an instrumental part of the administrative team.

• Managed the planning, development and administration of hospital operations, overseeing the supporting departments (i.e. EVS, Engineering & Maintenance, Lab, Blood Bank, and Medical Records).

• Partnered in the planning and logistics of the 120 temporary ICU bed expansion project, to manage the surge of COVID-19 patients in order to support the health systems plan to tripe the ICU bed capacity. Worked closely with both outside contractors and local agencies on the construction and building of the facilities bed expansion.

• Assist with the re-organization of departments throughout the facility and the transfer of existing patients to other units in order to accommodate the influx of patients and hospital needs.

• Implemented a facility COVID community advocate team aimed to increase the awareness on the importance of getting tested and the two types of COVID test offered by the facility through community outreach. Through this initiative we increased the daily patient testing rate by 30%; seeing over 100 patients daily at our COVID clinic.

• Managed the onboarding, training and timekeeping of 25 contingency staff members assigned to the facility to provide support to the clinical staff.

• Assisted with the development of safety precautions and procedures in accordance to the CDC guidelines by implementing social distancing signage, visual floor cues and the installation plexiglass throughout the facility in order to ensure the safety of our staff, patients and visitors.

• Led the site implementation of a new security technology printing system that enabled staff to print documents from any location in the facility where a canon printing device was available by using their hospital ID badge. This new functionality increased security, improved efficiencies, and reduced financial and environmental cost.

• Provided monthly reporting to senior leadership on key data including, but not limited to, MyChart patient enrollment for the adult & pediatric Emergency Departments, the ED self-pay rate and updates on facility projects.

• Served as a liaison between management and HR with resolving any outstanding staff evaluations, issues that arose with any pending onboarding requirements and departmental compliance with mandatory trainings. Mount Sinai Health System- St. Luke’s Hospital, New York, NY Operations Manager, Emergency Department March 2016- March 2020

• Managed, mentored and conducted the annual performance evaluations for a staff of 46.

• Provided on-call weekend coverage for the Emergency Department at Mount Sinai West; managing a total of 32 registrars.

• Managed the timekeeping of payroll for a total of 75 union & non-union employees.

• Assisted with the development of the annual operations budget.

• Participated in the development and implementation of pertinent policies and procedures.

• Oversaw patient cash management refunds, credits and payment postings.

• Partnered with third party insurance companies to address patient insurance claims.

• Developed and provided departmental trainings and educational programs for staff on various topics including proper insurance verification procedures, refresher and new patient flow processes.

.

Interim Educator, Emergency Department November 2017- April 2019

• Developed effective front-end training materials for current staff, as well as newly onboarded staff.

• Analyzed staff performance post training and made recommendations for improvement, in areas that needed further development.

• Interfaces with all other management and supervisory staff to coordinate all aspects of the registration process.

• Involved in various hospital initiatives targeted toward reduction in insurance and demographical errors.

• Maintained all reports and staff performance improvement scorecards. Provided monthly reporting of data to senior management.

Mount Sinai Hospital, New York, NY March 2013-March 2016 Assistant to Director of Operations, Emergency Department

• Assisted the ED Director of Operations with supervising and training a total of seven Financial Coordinators.

• Oversaw and monitored quality assurance corrective action plans to ensure the departments compliance with regulatory agencies. (JCAHO & DOH).

• Developed and trained an Emergency Medicine Service Line leadership team of twenty-one, of the Mount Sinai Health System in a Quality Performance Improvement database collection tool through RedCap, a web-based application.

• Planned, directed and coordinated departmental projects that consist of ensuring the project is within the allotted timeframe and budget; allocated resources and worked with vendors.

• Involved in managing and updating statistical reports and personnel credentials for physicians and EMS technicians contracted through TransCare.

Business Associate, Emergency Department July 10-March 2013

• Conducted interviews to confirm and/or update patient’s demographic information in Cerner ADT system.

• Verified insurance, collects co-payments and self-payments.

• Maintained and managed patient’s charts utilizing the Epic EMR system. EDUCATION

Long Island University, Brookville, NY October 2016 Project Management Certificate

Long Island University, Brookville, NY September 2015 Masters of Public Administration in Health Care

Virginia State University, Petersburg, VA May 2009 Bachelors of Arts, Mass Communications/Public Relations CERTIFICATES

COVID-19 Contact Tracing, LEAN Green Belt Training, ICD-10 & CPT Coding with Mount Sinai Hospital’s Medical Billing & Coding Program

SKILLS: Microsoft Office, Cerner, HDX, Eagle, Epic, EMStat, Allscripts, OnBase, RedCap, Knowledge of JCAHO regulations, Knowledge of DOH regulations

Contact this candidate