WENDY JO BURNS
***** *. ******* ***. #***, Henderson, NV 89052
720-***-**** ***********@*****.***
Implementation/Consulting/Training/Support
Interpersonal Communication Skills Diversity Training
PROFESSIONAL EXPERIENCE
Superior Integrated Solutions/Darwin, New Jersey – 3/2016 to present Implementation Manager/Customer Support Team Lead
I Traveled to Auto Dealerships to implement Darwin software and train the F&I staff on the Darwin Menu. I wrote Install Reports. Did remote training and verification calls, pre-install emails and calls, and follow-up calls. 100% travel. 1/2020 I moved to a Customer Support Team Lead position. I manage a team of 5 Support Specialists. We support Darwin software, both calls and emailed workorders. I review workorders, both open and closed for the entire team of 10 twice a month. This is a remote position.
ADP/CDK, Aurora, CO – 2012 to 2016 Implementation Specialist II/Business Solutions Consultant
Travel to Auto Dealerships around the country to train the employees on ADP payroll, CRM, ADP Desking, and Digital Contracting.
Set-up and train new Clients on ADP Workforce Now Payroll. Handled several new Clients simultaneously. Implementation consists of Client relations, payroll set-up, product training, and processing the first couple of payrolls.
Key Achievements
•Merged the ADP Workforce system with the ADP HRB system.
•Implemented a new time keeping system within ADP. Trained employees and Managers.
•Audited all current employee files and address compliance issues.
DATASET, INC., Alpharetta, GA – 2011 to 2012 Contracted Consulting – Utilization and Training Consultant
Travel to Auto Dealerships to train the employees on ADP payroll, CRM, and ADP Desking.
KUNI HONDA, Centennial, CO 2011
Fast-paced automotive sales and service industry with 120 employees
Payroll/Human Resources Administrator
Share Human Resources duties with the Regional Human Resource Manager. Follow-up after benefits enrollment meetings using Microsoft Outlook. Process all new hires and terminations; administer all company benefits using ADP HRB, and coordinate new hire trainings. Process bi-monthly payroll using ADP Workforce. Create various reports and journal entries using Microsoft Excel.
MERCEDES-BENZ OF LITTLETON, Littleton, CO 2008-2010
Fast-paced automotive sales and service industry with 75 employees
Payroll/Human Resources Coordinator/Accounts Payable
Process bi-monthly, in-house payroll, using ADP DMS. Coordinate open enrollment meetings, trainings and Manager meetings. Processed all hiring and termination paperwork for payroll purposes. Administered employee benefits, trainings and policies. Record keeping for vacation and PTO, daily deposits, paying of incoming invoices, and other duties as assigned.
Key Achievements
•Created a new system to track vacation and PTO.
•Researched and implemented alternate vendors for office and janitorial supplies resulting in significant savings.
•Researched and recommended additional employee benefits.
DURANGO MOUNTAIN RESORT, Durango, CO 2006-2007
Million dollar ski and vacation resort.
Revenue Accounting Manager
Daily accounting functions, handle large sums of money, supervise cash cage and employees, troubleshoot credit card machines, post all revenue in MAS90, audit all sales, and create a daily Microsoft Excel spreadsheet including daily, weekly, monthly, season and year-to-date revenue, compared to budget and prior year-to-date revenue.
PARKS & RECREATION DEPARTMENT, CITY OF DURANGO, Durango, CO 2003-2004
City operated recreation center, parks and open space
Administrative Assistant
Prepare department payroll, balance daily cash, gathered monthly expenses, income and other information to complete a detailed monthly financial report. Recorded meeting minutes for three monthly Board meetings. Creativity and organizational skills used regularly. Supervised Department Secretary.
BRUNELLI’S TAX AND ACCOUNTING SERVICE, Trinidad, CO 1997-2002
Tax and Accounting firm with over 800 seasonal clients.
Bookkeeper/Office Manager
Processed state and federal quarterly tax reports. Prepared financial statements for multiple small businesses. Filed income tax returns electronically. Processed year-end W-2 reports and prepared weekly payroll for numerous clients. Hired and supervised seasonal employees.
EDUCATION
Colorado Real Estate License - Jones Real Estate College
Business degree – undergraduate - University of Phoenix