Sales Salesforce

Dillon Clift

Fort Collins, CO

970-***-**** adhj28@r.postjobfree.com

PROFESSIONAL SUMMARY

Bachelor of Science from the University of Wyoming. Graduated in Fall 2019. Four years Salesforce.com development, configuration and administration consulting for Salesforce.com partners and other organizations. Currently have four Salesforce.com certifications and working on obtaining more. Well-spoken from having to deal with new people every day. Experience with retail and sales due to working multiple years in sales positions. Excellent customer service skills and an ability to adapt to new environments.

PROFESSIONAL EXPERIENCE

Capgemini, Denver, CO Senior Salesforce Consultant, Aug 2020 – Current

oHelped implement a help center and customer community template with Salesforce Communities as a Lead Business Analyst/Configurator.

oDuties:

oRequirements gathering sessions to determine the look and feel of the communities

oOut of the box configuration utilizing experience builder

oFont and layout modifications with HTML5 and CSS3

oDeployment to production using Change sets

Viega LLC, Broomfield, CO Salesforce Administrator, Jan 2020 – Aug 2020

oHelped with the process of a multi-national Sales Cloud, Service Cloud, and Marketing Cloud implementation.

oDuties:

oCustomizations to Sales Cloud using the scrum methodology (scope, sprints, epics, user stories etc.) to gather requirements.

oData migration and data cleanup of records from the legacy CRM to new fields in Salesforce.

oReport and dashboard creation to track the progress of implementation among each group of users.

oTraining and presentations to field users and executive staff.

oMaintenance of 400+ users and their associated profiles and permissions.

Incendiant, Fort Collins, CO Salesforce.com Consultant, Sep 2016- Dec 2019

oHelped with 3 implementations. The first was a sales implementation with 150 users. The 2nd was a sales and service implementation with approximately 100 users and the 3rd was a Sales Cloud implementation with 60 users and Community Cloud (Partner Template) implementation with 250 users.

oDuties:

oBuilding reports, dashboards, and user administration (profiles, permissions, permission sets, roles, sharing rules, etc.)

oExperienced using data loader, data export wizard, and data import wizard.

oAdministering community layouts and permissions

oAdministering page layouts, sales and service consoles (lightning)

oClassic to Lightning functional migration

oLight development (apex and lightning component/Aura)

oFunctional (configuration) development with process builder, standard workflows, validation rules and flows.

oSecurity administration with LDAP, SSO configuration and two factor auth.

CERTIFICATIONS

oSalesforce.com Certified Administrator

oSalesforce.com Certified Application Builder

oSalesforce.com Certified Platform Developer 1

oSalesforce.com Certified Sales Cloud Consultant

oCurrently working on obtaining more Salesforce.com certifications.

EDUCATION

University of Wyoming, Laramie, WY

oB.S. in Physiology/Pre-Medicine, 2019

INTERESTS

oCompetitive long-distance runner in high school and college.

oInterested in trading, investing, markets, accounting, economics, and finance.

oAvid book reader.

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