Sales Representative Accounting
Resume:
SECOIYA
NORTON
adhj1m@r.postjobfree.com
Saint Petersburg, FL 33712
SUMMARY
Dynamic and highly qualified individual with extensive knowledge of accounting principles, taxation policies and procedures. Well-organized and diligent about keeping records current, statements accurate and accounts reconciled. I am Knowledgeable about federal and GAAP standards. I am detail-oriented with excellent mathematical skills, GAAP expertise and have accounts payable and receivable knowledge. I am seeking a position in the Accounting field.
SKILLS
Customer service
Microsoft Excel and Microsoft PowerPoint
QuickBooks
Microsoft word and Microsoft Outlook
Data entry
Investment counselor
Account management
Problem solving/customer resolution
Claim processing
Time management
Invoicing and Financial services
Cash handling
Accounts payable
Accounts Receivable
Auditing and Accounting
Pivot tables
Account reconciliation
EXPERIENCE
RETIREMENT SPECIALIST 11/2019 to Current
Transamerica Retirement Solutions - St. Petersburg, FL
Advise of Plans Fund and fee disclosures
Advise of fund performance and Rate of return
Account management
Process loans and withdrawals transactions
Assist with making changes to investments
Set and change contributions
Provide financial services
Email and mail out quarterly statements to participants
Improve customer satisfaction by finding creative solutions to problems.
CUSTOMER SERVICE REPRESENTATIVE 10/2018 to 11/2019
Humana Medicaid - St. Petersburg, FL
Signed individuals up for health care
Processed claims and EOBs with providers
Changed doctors and located specialist
Sent out new insurance cards out
Went over authorization status and checked expiration dates
Explained benefit programs for health insurance
Asked probing questions to determine service needs and accurately input information into electronic systems.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Consulted with customers to determine best methods to resolve service and billing issues.
CUSTOMER SERVICE REPRESENTATIVE 04/2017 to 10/2018
Kobie Marketing Inc. - St. Petersburg, FL
Answered customer questions and addressed concerns
Reviewed account and service histories to identify trends and issues.
Provided upcoming changes for rewards programs
Issued rewards points and cards to participants
SALES REPRESENTATIVE 04/2016 to 09/2017
Macy's Credit and Customer - St. Petersburg, FL
Processed credit card payments for furniture and mattresses
Processed furniture and mattress orders
Emailed invoices
Assisted with finding the perfect furniture
Maintained productive relationships with existing customers through exceptional follow-up after sales.
Followed-up with clients after installations to assess quality service and customer satisfaction.
Exceeded sales goals
Promoted products to new and existing clients.
SALES ASSOCIATE 06/2013 to 08/2015
Finish Line - Saint Petersburg, FL
Sold shoes and accessories by explaining features and educating customers of shoes
Cash handling and payment processing
Credit card payment processing
Stock shoes and inventory
Answered incoming telephone calls to provide information about products, services, store hours, policies, and promotions.
Processed online orders and coordinated product deliveries.
Offered product and service consultations and employed upselling techniques.
CASHIER 05/2014 to 02/2015
Walmart - Saint Petersburg, FL
Stock groceries and inventory
Cash employees’ checks
Load and unload money on prepaid cards
Trained new employees in cashiering procedures
Assisted with night cash deposits.
Processed returned items in accordance with store policy.
Properly verified customer identification for alcohol or tobacco purchases.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
EDUCATION AND TRAINING
Ashford University - San Diego, CA
Master’s of Accounting
Accounting, 10/2020 - present
Completed coursework:
Management Communications with Technology Tools
Ashford University - San Diego, CA
Bachelor of Arts
Accounting, 01/2019- 08/2020
3.57 GPA
Dean's List Honoree 2020
CHAMPs Peer mentee
Cum Laude
Completed coursework:
Cost Accounting/Intermediate Accounting I and II
Advanced Accounting
Principle of Finance
Accounting information systems
Auditing
Federal Income taxes
St Petersburg College - St. Petersburg, FL
Associate of Arts
Accounting, 08/2013 - 12/2017
Completed coursework:
Managerial Accounting/Financial Accounting
Quantitative Business tools
Management information systems
Lakewood High School Center For Advanced Tech. - St. Petersburg, FL
High School Diploma
06/2013
National Honor Society Member
Ranked in Top 25% of class
Magna cum laude graduate
Microsoft Word and Powerpoint Certifications
WEBSITES, PORTFOLIOS, PROFILES
https://www.linkedin.com/in/secoiya-norton-92978065/
REFERENCES
Leonard Rose Jr
Retirement Specialist
adhj1m@r.postjobfree.com
Khadijah Robinson
Reconciler
adhj1m@r.postjobfree.com
Ryeisha Bradham
Case Manager
Contact this candidate