Sales Service Representative

Mack Rodriguez

New York City Metropolitan Area

linkedin.com/in/mack-rodriguez-4707874a

****.***@*****.*** 1-646-***-****

Summary

An enthusiastic, ambitious and professional individual who has a proven track record of achieving results in highly competitive environments. A true sales professional who is driven to hunt for new business, and is mentally resilient enough to be able to push past rejection to achieve results. A talented sales manager who can enhance the performance of any business by using his energy, drive and commitment to succeed to build outstanding relationships with customers and drive overall revenue growth. His performance results driven and as a quick learner he is fast at absorbing new ideas and adapting to changing scenarios.

Experience

Supervisor

Republic Bank - PA, NJ, & NY

Aug 2019 - Present (1 year 2 months +)

Inspire and provide Fanatic Customer Service by always maintaining a friendly, professional demeanor and ensuring all transactions are efficient and accurate. Practice sound judgment in overseeing and enforcing Bank policy, procedure; and cultural initiatives.

Financial Services Representative

TD Bank Wealth Management Group - Albany

May 2015 - Aug 2019 (4 years 4 months)

As the Financial Services Representative (FSR), I am an Insurance licensed employee, providing Customers with additional products & services and acting as wealth referral champion within the branch. FSR's act in a dual role, first being the FSR and also as Customer Service Representative and are the primary contact and resource for large/complex credit needs within the branch, consistently providing exemplary Customer Service through selling and cross-selling a wide range of banking products, investment and insurance products and services to new and existing Customers.

Customer Service Representative I

TD

Oct 2013 - Aug 2019 (5 years 11 months)

Takes residential mortgage loan applications AND offers or negotiates terms of residential mortgage loans for compensation or gain

Employee must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)

Meets with customers and prospects and develops understanding of other financial objectives and needs Assesses customer information and suggests appropriate product and service solutions. Sells customers on value and benefits of suggested alternatives and closes sales Maintains strong product and sales knowledge and champions core service values Provides sound advice at every Customer interaction to create a positive Customer Experience and ensures that the Customer’s financial needs are met

Responsible for meeting or exceeding specific individual sales goals Provides exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel Mack Rodriguez - page 1

Generally resolves problems independently, escalating more difficult issues to supervisors Performs a broad range of tasks of varying complexity and scope Cross-sell products to provide multi-services for Customers and makes referrals to partners Ensures Customer problems are handled appropriately, escalating issues when necessary, know when to consult Managers and when to “Bump-it-Up”

Engages Customers in conversations regarding their current and future financial needs. Educates Customers about bank products and services

RSC (Retail Sales Consultant)

AT&T

Sep 2010 - Mar 2013 (2 years 7 months)

I sold service, devices and accessories for at&t. Assist in the understanding of billing and give general advice about at&t products and services. I also manage both small and large business accounts. Retail Sales Consultant

T-Mobile

Mar 2006 - Feb 2010 (4 years)

I sold service, devices and accessories for t-mobile. Assist in the understanding of billing and give general advice about T-Mobile products and services.

Student TA

Borough of Manhattan Community College (BMCC)

Feb 2003 - Jun 2004 (1 year 5 months)

As a student TA, my job duties were to log all students entering the computer lab and assist them with all technical support possible (this includes using computers and programs IE Microso Word, Excel, Power Point etc.)

Education

Borough of Manhattan Community College

Postponed, Engineering Science & Multimedia Programming 2004 - 2006

Engineering Science/multimedia Programming

Maxwell Vocational High School

High School Diploma, Health Occupations

1998 - 2001

Health Occupations Major and Head of the Chess club. I was also in the school band playing lead Tenor Sax. Skills

Windows Operating Systems • Coaching • Sales • Team Management • Customer Service • Event Planning Mack Rodriguez - page 2

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