Store Manager Customer Service Banking and loans

JOSEPH MARGULIES

Citrus Heights, CA, ***** 716-***-**** ************@*****.***

Relevant Skills

Entrepreneurial Drive

Leadership and organizational skills

Knowledgeable in reading and analyzing key performance indicators. Experience with workforce management programs (Kronos.), Microsoft Office Suite (Word, Excel, Powerpoint),

and Quickbooks

Work Experience

Independent Contractor

Sacramento, CA (October 2017 - Current)

●Utilize multiple Applications to maximize profits. (Uber, Lyft, and Amazon Flex)

●Provide exceptional customer service for passengers and those receiving delivery.

●Keep detailed financial records.

Retail Store Manager- Godiva Chocolate

Achieved Award of Excellence in December 2015 (CEO award) White Plains, NY (April 2017 - September 2017)

Huntington Station, NY (December 2015 - April 2017) Flatbush, NY (May 2015 - December 2015)

● Team building and development (Including hiring and terminations.)

● Responsible to meet and exceed sales goals of up to $1.2 million per year

● Managed a team of up to nineteen staff members to provide top notch customer service.

● Extended or cut payroll depending on volume of business. Assistant Manager-Godiva Chocolate

Garden City, NY (November 2012 - May 2015)

● Basic upkeep and maintenance of hardware and machinery.

● Dedicated brand ambassador in and out of my boutique.

● Organized and processed stock and supply orders to keep up with seasonal demand

● Maintained visual standards and expectations geared to specific audience Customer Service Specialist - Buster Brown Bean Co. Fredonia, NY (September 2010 - November 2011)

● Reconciled daily sales and assisted with clean up and lock up.

● Familiar with full range of hot and café drinks.

● Maintained pleasant and patient demeanor while dealing with the public. Education

SUNY Fredonia, Fredonia, NY (September 2009 - July 2012) Economics major with a Chemistry minor.

National Honor Society; Phi Theta Kappa inductee.

Contact this candidate