LaQuanda Mobley

*** ******* ****** **. *******, GA 30318

E-mail: adhizs@r.postjobfree.com LinkedIn: www.linkedin.com/in/LaQuandaMobley Cell: 404-***-****

Professional Objective

To contribute professionalism, productivity, and proficiency to an organization where my interpersonal, conscientiousness to detail, multi-tasking, effective negotiation, decision-making and communicative abilities can be utilized to pursue an entry level position in Human Resources.

Professional Highlights

Over 10 years of administrative experience.

Excel in problem solving, project coordination, decision-making and office administration.

Excellent presentation skills resulting from the use of great oral and written communication techniques.

Ability to handle simultaneous projects and meet deadlines effectively.

Proficient in Microsoft business applications, to include Word, Excel, PowerPoint, and Access.

Typing skills at 55 wpm, with Data keystrokes of 10,000 plus kpm.

Over 10 years of customer care experience, both direct and indirect.

Prioritizes well under pressure in a fast-paced environment.

Team player

Very strong attentive to detail with confidential initiatives with company data.

Proficient in several healthcare systems to include: Eclipse, First Net System, Health Quest System, General Patient Registration (GPR), Enterprise Encounter System, Millennium System, ProQuest, Artisan Patient Registration System and Epic.

Familiar with Advance Beneficiary Notice, precertification, ICD-10 coding, Medical Terminology

Professional Experience

Piedmont Hospital Atlanta, GA

Front Office Assistant Dec 2019 - Current

Check in patients by verifying and/or updating demographic, insurance, and registration information.

Scheduling, canceling, and rescheduling of patient appointments/ procedures and communicates changes to staff as needed.

Coordinates with back office staff to ensure for the timely and efficient flow of patients to the providers; coordinates price estimates for test with entering CPT, and ICD-9 coding.

Checks out patients at the time of service and collects appropriate payment, including any past due balances owed.

Answers, screens, and directs office telephone calls in accordance with office procedures and provides general office information to callers.

Communicated with Physician Offices, Staff, and other departments.

Emory Saint Joseph’s Hospital Atlanta, GA

Patient Access Representative June 2017 – Aug 2019

Obtained demographic and insurance information for preregistration/ registration on all patients.

Scheduled procedures/ follow up appointments in General Patient Registration and Millennium Scheduling.

Ensured and review all demographic and insurance data and for all healthcare visits.

Communicated with Physician Offices, Staff, and other departments.

Prioritized the order of care to assure patients were being seen in a timely manner.

Omni Hotel at CNN Center Atlanta, GA

Front Desk Supervisor Dec 2010 – June 2017

Conduct all Front Desk associate trainings to ensure Omni Standards.

Provided detailed monthly department reports and updates to senior management.

Provided an enjoyable and pleasant check-in and check-out environment.

Interviewed, hired, and trained new quality customer service representatives.

Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.

Assisted with guest’s check-in and check-out, obtained, and verified guest’s information.

Conducted routine team meetings with front desk representatives to promote employee development.

Handled all guests’ complaints and issued credits according to the hotel policy

LaQuanda Mobley adhizs@r.postjobfree.com Page 2

Education

Clayton State University – Atlanta, Georgia Aug 2020 – Current

Master of Business Administration/Human Resources

Clayton State University – Atlanta, Georgia Aug 2016 – Dec 2019

Bachelor of Science in Healthcare Management

Georgia Perimeter College – Atlanta, Georgia Aug 2011 – Dec 2013

Associate of Science in Business Administration

Professional Organizations

American College of Healthcare Executives

Clayton State University Society for Human Resource Management

Society of Human Management – Atlanta

Clayton State MBA Program & Alumni

References

Upon Request

Contact this candidate