PRASANTAKUMARPANDA

MobNo:+919*********

EmailId:adhiyn@r.postjobfree.com,adhiyn@r.postjobfree.com

CarrierObjectives:

Iwanttoapplymyacquiredandinnateskillsinthecorporatearenatogainadeeperunderstanding oftheprocessesresultinginidentificationofspecificinterestandgrowthareas. BriefOverview

Iam HighlyEnthusiasticwithcommunicationskil,computerskilsandanalyticalskilsto providecustomerservicefocusoncustomersatisfactionandretentionbyapplyingMy Interpersonalskilstoachievethesegoals.

PostGraduateScience(MSc)fromBerhampurUniversity,Odisha.

GoodexposuretothebackofficeprofilewithworkexperienceinthefieldofInsurance,telecom, Finance.

ThoroughknowledgeoftheMSofficetools(expertiseinworkingwithMSexcel)

Goodcomprehensionskilswithatypingspeedof45wpm.

AdvanceExcel-GoodhandsonExceltoolslikeV-Lookup,H-Lookup,Conditional,Function, Formulas,VBA(Macro),MS-Access,SQLServer

MISreportingbyusingMSExcel&VBA(Macro)atOperational.

Implementandanalysisdatatocreatedaily,weekly,monthly,andquarterlyreportscreatinginMS

-ExcelandMS-Access.

Generating&maintainingdaytodayMISDataandupdatingthemanagement. SOFTWAREPROFICIENCIES:

OperatingSystems:MicrosoftWindows7,8,10

Languages:C,C++,HTML,CSS.

Strength:

Goodpresentationskils,multi-taskingandanalyticalabilities.

Acceptinganychalengewithpositiveattitude.Capableinhard-working

Confidenceandquicklearner.

EMPLOYMENTDETAILS:

April2014- ProcessAssociate

GENPACTIndiaPvt.ltd.

USProcess(HealthandAnnuity)asanInsuranceAssociate,backendoperation

RecentorganizationisGENPACTIndiaPvt.ltdofSAFTEDIinUSProcess(Healthand Annuity)asanInsuranceAssociate,backendoperationNoidasec-135,SeaviewPlotno- 20&21,Tower8.

KeyResponsibilities:

Enteringtheclaimsdataintosystem,Colection,Processingtheclaims.

Settlementoftheclaims,SolvingthequeriesofthecustomersintheClaimsettlement issues

Receivedtransactionsdataondailybasisandre-organizeditforanalysisaspertheSOP

(standardoperatingprocedure)

MaintainedthedailytransactionsdataintheMSexcelsheets

Prepareddaily/weekly/quarterlyreportsfordifferentdepartmentsaspertheirstandard formats

Mailedtotheclientandotherareaofficesforco-ordinationintheprocesses

Updatedthereportformatsaspertheinstructionsfromthehighermanagement Sep’2013–April2014 CustomerCareExecutives

EXLService.com(I)Pvt.Ltd.

USProcess(HealthandAnnuity)asanInsuranceAssociate,backendoperation

KeyResponsibilitiesasClaimsProcessor:

Enteringtheclaimsdataintosystem,Colectionofthedatabaseoftheprospective clientsandProcessingtheclaims

Colectionofproperdocumentsrequiredfortheclaimprocessing.

SettlementoftheclaimsSolvingthequeriesofthecustomersintheClaimsettlement issue

Performedauditoftheclaimstoensurequalityprocessing

Folowedadjudicationpoliciesandprocedurestoensureproperpaymentofclaims

Deliveredtimelyservicetothemembers,providers,bilingdepartmentsonthesubjectof claims.

Selectedbysupervisortoassistwithfileclosures;resolvecomplexclaims-processing issues;participateinquality-controlaudits;andmonitorclaimstatusupdates.

Assistingteam-matesinreporting,

April2012-Sep’2013 CustomerCareExecutives

IEnergizerPvt.Ltd.

16monthworkexperienceasaCustomerCareExecutive(Backend)fromIEnergizer,Noida sec-60.

KeyResponsibilities:

Responsibleforservicedelivery,assessingcustomerfeedback&providingcritical feedback.

MaintainingDailytrackofcustomerqueries&complaintsforspeedyresolution

Coordinatedwithoperationsfortransactionrelatedqueriesforeffectivedeliverytothe customers. Assistedcustomerswiththeirqueriesandproblemsbyphoneande-mail.

Handletheinboundcalsandprovidethesolutionforcustomersqueries. Explainthepostpaidprocessandplanstoinboundcustomersandaswelasthrough email.

Gettingcustomersdocumentsviaemailandactivatethepostpaidplans.

Ensuringcontinuousinteractionwiththecustomertomakesurethatareaofconcern canbeworkeduponforimprovedservicelevels.

April2011-Oct’2012 CustomerCareExecutives

DigicalTeleservicesPvt.Ltd.

6monthexperienceasCustomerCareExecutivefromDigicallTeleservicesPvt.LtdNoida Sec-63

Responsibilities:

Handledinboundcustomerservicescomplaints,Assistedcustomerswiththeirqueries andproblemsbyphoneande-mail

Inputcaldataintothecompanydatabaseandgeneratedreportformanagementatthe endoftheweek.

Enteredandupdatednewcustomerdetailsinthecustomerrelationshipmanagement softwareaccordingtoadministrativeguidelines.

Forwardedimportantandseriousmatterstotheseniors.

Transferredurgentcalstotherequireddepartmentsquicklyandaccurately June’2006-may’2008 Junioraccountant

SriITC.(Bhubaneswar)Odisha

Workingasaccountancyspreadsheet,andfinancialmanagementinthepostofjunior accountantworkatSriITC,bbsr,Orissa(june2006-may2008) Responsibilities:

Responsibleforupdatingaccountrecordsandbookkeeping.

MaintainGeneralLedgers.

Responsiblefordocumentation

Administeredandappliedreceiptofalfunds,includingstudentinstalmentpayments, agencypaymentsandscholarshipstothestudentaccounts,aswelastrackedand reportedcolectionefforts.

Preparetheproduction'saccountsandprocesspayments.

Answeredphones,greetedandassistedvisitors,andhandledgeneraladministrative duties,suchasfiling,faxing,copyingandmailing.

Monitoredbanktransactions,madebankdepositsandpreparedpaperworkforbank reconciliation

Maintainedhardcopyandelectronicfilingsystem

Oneyearmarketingexperiencefrompro-labmarketingassalesofficer(jan05-may06),Orissa

Identifiedwaystoincreasesalesofclientproductsandservices.

Providedsupporttothemarketingmanagerandotherkeyteamplayers.

Arrangedfortheefficientdistributionofmarketingmaterials

Developedandimplementedstrategicmarketingplansandtrackedresults July2003-Jan’2005 Officeassistant

OrissaInstituteofManagementTechnology

Workingasacademic,studentcounseling,administrative,andofficemaintenanceinthepost ofofficeassistantworkatOrissaInstituteofManagementTechnology(july03-jan05),BBSR,. Odisha.

Responsibilities:

Developedandproofreadpresentations,reports,letters,etc.foraccuracy,format,correct formandcontent.

Answeredphones,greetedandassistedvisitors,andhandledgeneraladministrative duties,suchasfiling,faxing,copyingandmailing.

Administeredandappliedreceiptofalfunds,includingstudentinstalmentpayments, agencypaymentsandscholarshipstothestudentaccounts,aswelastrackedand reportedcolectionefforts.

Monitoredbanktransactions,madebankdepositsandpreparedpaperworkforbank reconciliation

Maintainedhardcopyandelectronicfilingsystem

Distributedtextbooks,equipment,andsupplies.

Providedsupporttothecorporateofficeandmultiplecampuses. Computerknowledge:-

Goodknowledgeofcomputerfundamentals.

StronginMS-Excel(Shortcutkeys,Pivottable,sumif,countif,vlookup,hlookup,conditional formatting,Logical),GoodinPowerPointPresentation.

InternetSurfing.

GoodknowledgeofaboutcomputerHardware&Software.

TechnicalQualification:-

PGDCAfromAPTECH

PursuingMCA(VIth)FromIGNOU.

SCHOLASTICS

Msc(Zool)fromBerhampurUniversity,Odisha2001-2003.

B.Sc.(Zoology)Askasc.College,BerhampurUniversity,Odisha(1998-2001)ScienceStream(CBZ)

ClassXIIfromCHSEBoardOdisha.in1998.ScienceStream(sub-Biology,Physics,Chemistry,Math)

ClassXfromHSEBoardOdisha.in1996.(Stream–Science/Mathematics)

MCAfromIGNOU Correspondence)

PERSONALDOSSIER DateofBirth : 18thjune1981

Father’sName : Late.Sri.Trinathpanda

Mother’sName : Smt.Sukantipanda.

PresentAddress : H.No.#219,Roomno-23,2ndFloor,KotlaVilage,NearKarbalaMasjid MayurViharPhase-1,Delhi-110091

PermanentAddress : At-Adheigaon,Po-Baragaon,Via-Belaguntha Dist.-Ganjam,Odisha, India.

PIN-761120

Hobbies :

ReadingNewspaper,ListeningtoMusic

Declaration

Iconfirmthattheinformationprovidedbymeistruetothebestofmyknowledgeandbelief. Date:

Place: Sign

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