Manager Amazon

AISHWARYA SRINIVASAN

Plot No ***, Door No **/**, Duraiarasan Street, Saligramam, Chennai, India, PIN Code: 600093 Phone: +91-720*******; E-mail:

**************@*****.***

PROFESSIONAL SUMMARY

* ***rs of experience in Program Management, Product Development, Catalog- Supply Chain Defect Elimination Operations and Customer Experience at Amazon Development Center and Everest.Engi- neering Organisations. Driven large & complex programs involving technology implementation, process re-engineering, change management and operational excellence. Prioritize and manage multi- ple projects within specifications and budget restrictions. Own the product lifecycle from initial till the concept to delivery.

PROFESSIONAL EXPERIENCE II

Senior Quality Manager May 2019 – Till Date

EverestEngineering, Bangalore, India

• Is Front line Product- Quality Manager for managing the entire product development life cycle, supporting the new and existing feature, writing the Product Requirement Document for the clients like Circles.life, Datagamzs and Whispir in Singapore, Australia and USA.

• Understand the problem, collect, prioritise and communicate product scope, roadmap and features for mobile application projects with the client and stakeholders and translate roadmaps into manageable product backlog.

• Conduct Sprint Reviews, Team meetings, Retro meetings, Demo meeting, accept and rejects of user stories, reprioritise the backlog based on business needs and market scope.

• Developing and managing interdisciplinary teams for multi-party projects.

• Prepares reports, business case analysis for the senior leadership team for business review.

• Define measure and present KPI & WBR operating metrics to Senior Management.

• Manages people performance and support career growth.

• Implemented process improvements in CIRCLES.LIFE project which enabled the team to meet OP targets.Improved the market share by 25% in just 6 months.

• Implement process improvement in AGNOS Project using Lean Six Sigma methodology to solve inefficiencies in productivity, identifying customer impacting issues by implementing au- tomated systems.

• Work with teams to continuously improve product ownership and Perform risk management to minimise project risks.

• Experience in initiating and driving a range of new product launch for multiple projects to the end customer

• Manage stakeholder communication & requirements. Ensure that business processes are well documented and continuously updated.

• Used "Voice of Customer" feedback to develop effective product roadmaps and schedules.

• Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals and gets the right things done.

• Provide sprint goal and tactical objectives to scrum team, and provide quick decisions to system level questions and defect triage.

• Monitor employee productivity and optimise procedures to reduce cost.

• Generate revenue by coaching staffs on effective prospecting and lead development Strate- gies.

PROFESSIONAL EXPERIENCE I

Technical Lead Dec 2014 – May 2019

Amazon Development Centre, Chennai, India

• Leading a team, approximate size ~9-16 for the support of multiple amazon products like Kindle ebooks, Content Management, Alexa ebooks, Prime Video,Kindle daily deals, Mer- chandizing, KDP and e-book content across different Marketplace.

• Setting up an internal tech team to support the daily operation works by automating major manual process in operations projects inside Kindle organisation to ensure better quality for the contents by avoiding manual intervention.

• Ensure quality and timely delivery of contents in catalog, Kindle Device, e-book editing, quality check in terms of flow of the content and other work that is assigned.

• Quality analysis Data Management and Manage Customer Experience in increasing the quality for production of weekly and monthly SLA report based on quality and productivity on kindle Device and Amazon Website in various Marketplace.

• Strength in collaborating with cross-functional teams, across locations, including executive management, product management, operations, sales and marketing.

• Manage job assignment on a day-to-day basis, monitoring performance on job or queue ad- herence, volume, and quality

• Ensure productivity is maximised through supervision, training, analysis, and feedback of performance data on a periodic basis

• Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities

• Liaise with Program Management, Technical Team management and other global operations team leads to manage risks & propose mitigation strategies

• Provide regular, formal & informal feedback to direct reports

• Analyze the business layers of Operations Team and deploy automation for the products which reduces the man power works which are done on daily basis.

• Owner of program specific goals around SLA, quality and productivity Catalog Lead (Oct 2016 – Dec 2017)

Amazon Development Centre, Chennai, India

• Lead a 13 member team to ( 3 in USA and 17 in India) with customer relationship with annual revenue of 1.6 million USD for kindle Series feature launch.

• Ownership to driver internal projects in the process like kaizen and six- sigma TECHNICAL SKILL AND CERTIFICATION

• Analytical Tools: Advanced Excel (Pivot Tables, Macros, DA Plus), Tableau.

• Project Management Tools: Confluence, JIRA, Trello, Scrum Board, Kanban Board.

• Databases: Oracle, MySQL, SQL Server.

• Cloud: Certified AWS- Solution Architect.

ACADEMIC QUALIFICATION

Bachelor of Technology (B.Tech) in Information Technology(IT), Rajalakshmi Institute of Technol- ogy (RIT), Anna University, Chennai, India, April 2014, CGPA – 7.02 CERTIFICATIONS

• Certified in Python -2017

• Certified in AWS Solution Architect – 2019

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