Customer Service Sales

C A R E E R O B J E C T I V E

Seeking a challenging and rewarding position of responsibility to use my skills efficiently to communicate ideas and commit myself for achieving organizational goals with positive performance within an organization.

E D U C A T I O N

Morgan State University, Baltimore, MD 21251

Liberal Science Bachelor’s Degree with a minor in Hospitality Management 2019

University of Maryland University College, Adelphi MD 20783

Human Resources Management Master’s Degree 2022

C E R T I F I C A T I O N S

Maryland State Legal Notary Public

A F F I L I A T I O N S

National Society of Minorities in Hospitality

S K I L L S

Management, Leadership, Clerical Skills, Customer Service, Microsoft Applications, Proficiency Skills, Insurance Law, Project/ Event Planning, Administrative, Sales, Marketing, Effective Communicator, Conflict Resolution, Efficient Organization, Adaptable,Auto Claims Handling, Performance Management, Training & Development

W O R K E X P E R I E N C E

PROGRESSIVE INSURANCE COMPANY, Claims Adjuster, Glen Burnie MD 21061 (April 2019- Present)

•Providing customer service along with account services to customers by receiving incoming calls.

•Comply with The Maryland Insurance Board and DMV Law and regulations.

•Assist and consult attorneys and other specialist when defending the company against contestation.

•Investigate insurance claims by gathering information from credible sources.

SUNTRUST BANK, Bank Teller 2, Baltimore MD 21209 Greenspring Location (October 2018-April 2019)

•Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals etc. Also, cross selling other banking products.

•Complies with bank operations and security procedures by participating in all dual-control functions regulated by FDIC.

•Maintains customer confidence and protects bank operations by keeping information confidential.

ENTERPRISE RENT A CAR, Senior Customer Assistance Representative Manager, Baltimore MD 21231(August 2017 – June 2018)

•Actively participated in everything from sales, marketing and customer service to operations and finance.

•Responsible for developing new business and maintaining current relationships.

•Delivering superior customer service while renting vehicles to clients.

•Implemented programs and policies in the areas of training, and new-employee orientation.

•Implemented and monitored performance management system.

THE MARRIOTT CAMDEN YARDS, Culinary Intern, Baltimore MD 21201 Culinary Intern (June 2017- August 2017)

•Supported chefs and project teams on client projects.

•Assisted in the creation of kitchen operations materials for client projects.

•Researched ingredients, vendors, equipment, and packing for restaurant.

•Cooked in house restaurant food and banquet event food orders.

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