Dennis Nguyen TX, USA • 832-***-**** • adhiwt@r.postjobfree.com

Sr. SAP BASIS CONSULTANT

SAP Basis• Design and Configuration for Cloud• Azure and AWS Cloud• HEC and SCP • SAP HANA DB• SAP Cloud Landscape Architect• S/4HANA• Solution Manager 7.2• Implementations and Migrations for Cloud

To obtain a SAP position in the Information Technology area that will allow for the utilization of my technical and architect cloud skills with 16+ years of experience in the field and exceptional analytical and communication skills.

Areas of Expertise

• SAP Basis for 15+ yrs • System Copies & Refreshes • SAP HANA DB • S/4HANA

• Azure Cloud and AWS Cloud • Day-to-day interaction/communication with clients and users • Architect Cloud Solution

• HEC and SCP • VIM and OpenText 10.5 • Alert & Process Automation • Change Management

• CHARM • Installations & Configurations • Integrations & Upgrades • SUM & SWPM

• SOX-IT and SAP Audit • Basis Team Leadership • Excellent Analytical Skills • Solution Manager 7.2

Professional Experience

ExxonMobil Houston, TX July 2019 - July 2020

Architect SAP Solution Manager - Application Change Management

Followed The Sun (FTS) SAP application Change Request Management support for SAP systems on prem and AWS cloud.

●Architecting and deploying SAP solutions on AWS cloud

●Maintained and supported the SAP application change systems (ChaRM, CTS+, cCTS) to move application changes through multi-tier environments including SCP

●Worked with company clients daily on Charm processes, procedures and transports to SCP

●Coordinated the planning and execution of special SAP change windows for SCP

●Configured and setup Charm for special project like retrofit implementations, upgrades and SPU. Supported and troubleshoot Charm via cockpit

●Provided consulting to Projects on SAP change management strategies and overall change planning support to implement on AWS cloud

●Interfaced with stakeholders in IT and business about change management practices and changes

●Coached and provided procedure and training to Charm's owners and users on all cloud SAP systems

●Provided SME admin support for SAP cloud system in SAP SOLMAN Charm, SolDocs and CCLM Custom Code Life Cycle Management including configuration changes and setup

●Added and modified new systems/logical Components to landscape and also to support dual landscape during project retrofit implementation

●Worked extensively on Charm cockpit area (ycrm_ui) and launch pad area in SM_WORKCENTER including daily change window moves and configuration modifications

●Created and modified new or current change cycle for based and project transport release strategy

●Trained and guided internal users on the ALM functionality of Solman Charm and Soldocs

●Supported Solution Manager environment for projects and production support activities

●Provided support for Incident Management and ensure timely resolution of service desk tickets

●Guided the development of policies and procedures to further enhance quality and effectiveness of the Solution Documentation stored in Solution Manager

●Served as coordinator for various SAP SPU upgrades in Change Management area to ensure projects completion

●Performed and analyzed configuration from transaction “solman_setup” to support Change Control Management, Custom Code Management and Process Management in SAP Solution Manage 7.2

●Performed and deployed changes in S/4HANA Application Lifecycle Management area for HR modules, HANA Cloud Platform Portal area for HR modules and BODS/BOBJ area through multi-tier environments

●Analyzed and resolved issues related to support or project development

Valaris (formerly Rowan Companies) Houston, TX July 2003 - July 2019

Senior SAP Basis Administrator / Architect (July 2005 - July 2019)

Served as a Senior Basis to lead a team for multiple cycles of implementations and upgrades of SAP Cloud systems, HEC and SCP, S/4HANA, SAP ERP 6.0 EHP7, Solution Manager 7.2 and SAP NetWeaver 7.5 of BPC, EP, PI, GRC on Windows, SAP HANA and SQL platform.

●Designed and architected Valaris complex SAP landscape including on-prem and AWS/Azure cloud environment

●Migrated and converted SAP ECC 6.0 EHP7 into SAP HANA and S/4HANA onto Azure and AWS cloud

●Worked with S/4HANA and SAP HANA DB including installation, upgrade, troubleshooting, monitoring performance and tuning on AWS and Azure cloud

●Migrated SAP ECC 6.0 EHP7 to S/4HANA on cloud and supported post go live

●Supported S/4 HANA version 1610 and later version on cloud including S4HANA user’s security access

●Worked and engaged day-to-day communications with company clients for more than 15 years including answered their questions, solved issues, managed conflicts and collected feedback

●Worked as hands-on SAP Basis for more than 15 years of experience

●Worked, maintained and supported with HEC and SCP environment on both Azure and AWS cloud

●Architected, planned and performed latest support pack and Enhancement Package upgrades for the entire landscape of HR, SD, FI, PRA, Payroll, CRM, SCM and Operation area for SAP ERP 6.0 EHP 7, SAP NetWeaver 7.5 and Solution Manager 7.2

●Performed various SAP basis administration daily support tasks including change transport management, OSS notes, startup services, background jobs, updates, system status, work processes, system logs, ABAP dumps, disk space, memory issues, print management and job management

●Monitored SAP system availability and performance to ensure users utilization with 100% no downtime

●Provided SME admin support for SAP SOLMAN Charm, SolDocs and CCLM Custom Code Life Cycle Management including configuration changes and setup

●Added and modified new systems/logical Components to landscape and also to support dual landscape during project retrofit implementation

●Worked extensively on Charm cockpit area (ycrm_ui) and launch pad area in SM_WORKCENTER including daily change window moves and configuration modifications

●Created and modified new or current change cycle for based and project transport release strategy

●Trained and guided internal users on the ALM functionality of SOLMAN Charm and Soldocs

●Supported Solution Manager environment for projects and production support activities

●Provided support for Incident Management and ensure timely resolution of service desk tickets

●Guided the development of policies and procedures to further enhance quality and effectiveness of the Solution Documentation stored in Solution Manager

●Performed and analyzed configuration from transaction “solman_setup” to support Change Control Management, Custom Code Management and Process Management in SAP Solution Manage 7.2

●Hands-on installed, supported and configured Solution Manager module with technical system monitoring, Change Control Management (Charm), CCLM and Process Management

●Hands-on configured Solution Manager 7.2 Mandatory Configuration (System Preparation, Infrastructure Preparation, Basic Configuration), Managed Systems Configuration for System Monitoring and Alerts, Embedded Search and Early Watch Report

●Configured and analyzed SLD, LMDB, Maintenance Optimizer and Maintenance Planner for upgrades and system landscape verification

●Performed quarterly systems refresh and system copies including database export/import method and backup/restore method

●Performed Kernel upgrades for outdated systems

●Monitored and managed MS SQL database including maintenance plans for data integrity/availability of backup and restore, SQL migration, maintain health and Availability of SQL

●Performed installation and upgrades with support of SAP add-on components and third-party including SAPGUI, SAP Router, SAP Fiori, TREX search, BODS, BOBJ, Sabrix, OpenText Archive Server and VIM

●Created and modified new TMS transport route for alternative N+1 landscape per business needs during SPU

●Served as a backup SAP Security role assignment in full cycle of planning and overseeing project completion for multiple SAP projects including upgrade, migration and new deployment

●Performed SOD Risk Management report for new access

●Worked extensively on installing and supporting SAP NetWeaver 7.x components like BW, EP and PI/XI on Microsoft Azure and AWS

●Created and performed a disaster recovery plan for Valaris’s SAP landscape

●Worked closely with the SAP Developers, Functional teams and the Business Process teams to develop effective technology solutions, system configuration and training materials that meet the requirements of the value stream blueprint and division strategic goals and objectives. Deployed the changes to businesses through fit/gap analysis, governance and support throughout the implementation process

●Reviewed and critically analyzed Change Requests to ensure all sites adhere to standardized and followed processes across the Division and business lines as well as ensuring deployment completion

●Responsible for recommending and improving business process and SAP changes that will support and enhance the operations in line with the divisional strategy

●Reviewed business use of the systems and engaged with the user community and management to understand pin points and improvement opportunities. Provided guidance and education to super users and helped facilitate the adoption of new technologies into the businesses

●Interfaced with stakeholders in IT and business about change management practices and changes

●Dedicated team player and leader with good communication and written skills and demonstrated superior diagnostic ability to identify, analyze, and solve problems to increase customer satisfaction and control costs

Sterling Bank Houston, TX July 2002 - July 2003

Internet Banking Analyst / System Q&A

●Provided testing and supported for system installs, upgrades and releases, including Alltel Interim Release Bulletins and Internet Banking system

●Updated and maintained Sterling Bank’s website

●Researched, monitored and reported core system and various interface weakness/errors to the appropriate product provider and DBA

●Served as support liaison between business and technical departments

Washington Mutual (formerly Bank United) Houston, TX July 1998 - July 2001

Senior Web Banking Administrator

●Served as Project Analyst for Online Banking web product

●Planned and designed project cycle to implement new Online Banking feature for customers

●Analyzed inputs and controls between business groups and customers and incorporated results into product

●Served as liaison between programmers and business groups

Systems & Technologies

SAP • MS SQL • SAP HANA • S/4HANA • MS Window Servers • VM Sphere • Azure Cloud• AWS Cloud• OpenText Archive Server

Certificate and Training

Microsoft Certified Systems Engineer (MCSE) • Microsoft Certified Desktop Support Technician (MCDST) • Microsoft Windows Server 2008, 2012, 2016 • Microsoft SQL Database Administrator • SAP NetWeaver 7.5 • SAP Solution Manager Setup and Configuration • SAP ERP 6.0 EHP6 • OpenText Archive Server 9.7 and 10.x

Education

Bachelor of Management Information Systems (1998) • University of Houston Main Campus• Houston, TX

Languages: U.S Citizen (USC) with fully bilingual in English and Vietnamese

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