Store Manager Employee Relations

Jennifer Jones

Rocklin, CA ***** ***********@*******.*** 916-***-**** LinkedIn

Store Manager

Exceptionally hardworking and dedicated manager with 20 years’ experience developing teams and delivering exceptional customer service. Solid record leading, training, developing, and fostering dedicated teams focused on quality, customer service, cost containment, and safety. Dedicated to developing teams and delivering exceptional customer service yielding lucrative results. Poised to excel in dynamic, fast-paced environments requiring keen attention to detail. Collaborative communicator continually focused on building relationships and promoting synergy across business lines to drive positive change, cohesive, comprehensive business approaches, and enhanced profitability. Proven expertise in:

Motivational Leadership

Conflict Management

Customer Engagement/Retention

Purchasing and Inventory Control

Employee Retention & Recruiting

Decision-Making/Delegation

Project Management

Human Resources/Employee Relations

Staff Leadership and Training

Sales Forecasting & Cost Balancing

EDUCATIONAL BACKGROUND

Organizational Leadership, 2020

Arizona State University

SIGNATURE ACHEIVEMENTS

Successfully trained over fifteen new store managers

Pivotal in the launch of Mobile Order and Pay app launch for district

Led all peer store managers (14) through becoming Certified Coffee Masters

PROFESSIONAL EXPERIENCE

Training Store Manager, Starbucks Coffee Company 4/2004 – Present

Leverage leadership skills to train a team of 38 store partners and one manager to create the optimal Starbucks Experience for customers. Handle hiring, training, evaluating, coaching, staffing, and scheduling partners.

Key Accomplishments:

Received manager of the quarter five rimes while managing three high-volume locations.

Managed and successfully turned around nine stores to become profitable for the company.

Enhance employee retention and morale by promoting team spirit and instituting positive means of coping with stress in high-volume operation.

Establish sales and performance goals for each location, develop action plans and provide tools and necessary mentoring needed to attain or exceed designated sales projections.

Adequately execute all assigned store programs and activities. Provide feedback to employees on a regular basis and through meetings to improve talent and skills

Led many community services projects, Barista Championship Coordinator for five years, District Hiring Events, and Store Manager Trainer continued development classes.

COMMUNITY SERVICE

Junior Achievers - Five Years of impacting youth

StandUp Placer – Two Years with Domestic Violence and Human Trafficking Organization

Relay for Life – Three Years supporting Cancer research and finding a cure

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