Desktop Support Manager
Resume:
Vincent A. Scott
Brooklyn, NY 11223
***********@*****.***
SUMMARY:
Experience involved in desktop computers, laptops, printers break/fix, over hundreds of migrations in my years of experiences and network troubleshooting, configuration, and connectivity issues also. I have Team Lead experience in Windows deployments/migrations. I have heavy emphasis on CEOS, Deans, VIP’s, Managers, Traders and the upset personalities with technical issues first. I’m also proficient in refurbishing laptops, desktops and various computer components. Monitor and maintain Active Directories, GPO Folders, OU’s access and password reset for the user community. I have performed Windows 7 to Windows 10 Upgrades. I have experience in troubleshooting applications on Windows 95 through Windows 10 and on MAC (Apple Computers).
TECHNICAL SKILLS:
Windows 95 through Windows 10 operating systems, with high concentration on managers, supervisor technical issues as a priority. Some involvement with MAC operating systems hardware/software.
Microsoft Office Applications: Office 95 through 2016 Word, Excel, PowerPoint, OneNote, Outlook, Outlook Express.
Server Applications: Microsoft Active Directory 2003, 2008 and 2012, Citrix.
Online Services: Cisco Webex, Skype for Business.
Mac/Apple network setup and basic trouble shooting software/hardware issues. Windows deployment and deployment kit use over a network and manual deployment experience.
Ticketing Systems such as Remedy, Lois, Service Plus, GPMS, Peregrine, EURC, HEAT.
Remote Software Team viewer, Logmein, Bomgar, Kace, Landesk
Internet Explorer, Chrome, Firefox, Deep Freeze
Hardware: Dell Desktops, Laptops, Printers. HP Desktops, Laptops, Printers, Plotters. Compaq Desktops, Laptops, Servers. IBM Desktop, Laptops, Printers.
Printers: Tektronix/Xerox, Okidata, Lexmark, Epson, HP, Dell
PROFESSIONAL EXPERIENCE:
Rutgers University, Newark, NJ 11/2019- 4/2020
User Support Specialist 3 (On Contract with New Jersey Medical School)
Assisted in the migration of Windows 7 to 10 via USB drive for over 400 machines
User Support Specialist 3 2/2017-11/2019
Provided desktop support for Windows 7/10 & Mac OS hardware support to Central Administration and doctor’s office.
Assisted in the upgrading and installation of MS office 2016, Adobe pro, Citrix, Office 365, and Connect EDU
Setup Cisco WebEx for executives as well as setup a projector and screen with PowerPoint presentations
Provided Inventory of old equipment and entered it into an excel spreadsheet and surplus database for pick up
Assisted with the migration of Windows 7 to 10 via USB drive and provided post support
Setup a whole computer lab consisting of 34 Dell AIO PC’s, 2 HP Plotters, 1 Scanner and 2 Ricoh Network Printers
Assisted with the setup and configurations of IPhones and Android with Microsoft Intune company portal and Duo Mobile for Authentification
Hardware Support Specialist 3
Rutgers University/ University Hospital, Newark, NJ 2013-2017
UMDNJ, Newark, NJ 2013-2015
Provided hardware support in a windows 7/10 enviroment to all of the Newark Campus
Worked on Dell Desktops/Laptops/Printers, as well as HP Desktops/Printers
Performed decommissioning of equipment as well as doing inventory via an excel spreadsheet and a surplus database
Help the Desktop team when needed with any of the work that they do plus Performed moves and provide support
Supported users as high as the CEO and the Dean’s of the univeristy
JPMORGAN CHASE & Co. New York, New York 2006 – 2012
IT Specialist
After the accusation of Bear Stearns I continued to provide hardware support to a corporate campus (including traders and executives) under JPMORGAN CHASE
Worked on Dell Desktops/Laptops, IBM Laptops, HP Desktops/Laptops and various makes/models of printers (Xerox, HP, Dell, Lexmark
Worked with BSR Team where I Imaged and deployed new desktops and laptops plus moves and reinstallation
Worked on Corporate Refresh Projects where we would backup users data and replace their old equipment as well as provide Desktop Support
AV Tech where I would work conferences in which I was the Floor Manager, work the boards, setup projectors, screens and laptops setting up Telepresense
We dealt with Clients from all over as well as high executives within the company
Cushman & Wakefield New York, New York 2005 - 2006
Helpdesk/Desktop Support
Worked along with the helpdesk where I received calls and closed them out
Provided both hardware and software support
Repaired HP/Compaq Pc’s along with HP printers
Installed and supported Blackberries
Rolled out Pc’s and also did an Outlook 2003 conversion project
Bear Stearns New York, New York 2004 – 2005
IT Specialist
Provided hardware support to a corporate campus (including traders and executives)
Worked on Dell Desktops/Laptops, IBM Laptops and various makes/models of printers (Xerox, HP, Dell, Lexmark)
Worked on IMAC tickets which included imaging Pc’s, setting them up and printers
Configured and supported Blackberries for Enterprise use as well as setting up Cisco Phones
Worked on Moves provided support.
4G Data Systems, Inc. New York, New York 1994 – 2003
Senior Field Engineer/In-house Manager
Provided field service for customers where I would support their Pc’s, laptops and printer related problems.
Installed and repaired Compaq, IBM, Dell, Toshiba, Sony, HP, Gateway Pc’s, laptops.
Trained technicians on troubleshooting, repairing Pc’s, laptops and printers.
Managed in-house department where I fixed Pc’s, laptops, and printers.
Salomon Smith Barney, New York, New York 1996 – 2001
Desktop Support/Hardware Support
Provided desktop support as part of an 8 man team covering 3 buildings including users on a trading floor.
Installed, configured, supported, repaired and maintained Compaq Pc’s, Compaq Servers, IBM laptops, HP printers, Lexmark printers, and Xerox printers.
Took care of inventory where I created a spreadsheet and distribution of parts as well as phone support.
Katz Media Corporation, New York, New York 1995 – 1996
Desktop Support/Hardware Support
Supported 50 plus users.
Assisted the Network Administrator in setting up users accounts on a network.
Installed and repaired Dell Pc’s and laptops along with HP Printers as well as patching cables on a hub.
EDUCATION:
DeVry Technical Institute 1992 – 1994
Electronic Technician Diploma
Courses: Industrial Control Electronics Communication, Digital and Analog Communication, Digital Data Communication; 500 Hours of hands on lab experience
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