Service Relations
Resume:
Anna Kostrzewa
Cracow, Poland
I am enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel. Reliable, with exceptional hospitality and communication skills acquired with working everyday with people all around the world.
adhirw@r.postjobfree.com
EDUCATION
2011.09 -2013.10 Master of Strategic Studies : International Relations Jagiellonian University- Cracow, Poland
Bachelor of Cultural Diplomacy: International Relations A.F Modrzewski Cracow University- Cracow, Poland
2008.09- 2011.06
WORK HISTORY
2014.08- 2020.10 Premium Class Flight Attendant
Emirates, Dubai
Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Maintained high standard of service delivery, representing the Emirates brand with a strong understanding of the company’s ethos and values.
Devoted special emphasis to punctuality and worked to maintain an outstanding attendance record, consistently arriving to work ready to start immediately.
Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly, often working under pressure.
Developed being a respectful team player by working everyday with different people from over 160 countries.
ACCOMPLISHMENTS
Attended various trainings and workshops and was awarded a promotion in 2016 to join the premium class service team, delivering the finest quality onboard experience to high end clientele, including VIPs.
Appreciations letters for excellence attendance.
Letters of compliments from passengers and coworkers for outstanding performance.
NAJUM award for delivering exceptional service.
Took on additional crew responsibilities when other flight attendants were overwhelmed. Acted as a supervisor and a mentor towards more junior crew. SKILLS
Schedule management
Team Work
Communication
Problem Resolution
First Aid response
MS Microsoft
LANGUAGES
Polish
English
Spanish
French
HOBBIES
TRAVELING; Visited over 80 countries in the world, learnt different cultures. LANGUAGES, YOGA and FITNESS.
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