IT Support Representative
Resume:
KRIS
SHELTON
Resilient, innovative IT leader with ten years of experience in the guiding enterprise technology operations for the healthcare industry. A detail-oriented, resourceful, and organized analyst who is well-versed in gathering and analyzing user needs to develop and update applications in the healthcare environment, including ambulatory, clinical, financial and revenue cycle applications. Exceptional communicator and champion of people who can diplomatically negotiate while maintaining strict deadlines, juggling multiple projects, and delivering results. Keen understanding of how to foster a collaborative and strategic environment for team development and productivity to meet established goals. Passionate about accountability, customer experience and leadership, with strengths in project management, process improvement and application support. Extensive experience in software implementation, risk analysis and governance framework development and working knowledge of how to build, configure and modifying applications. Comprehensive ability to write documentation specifications, fact-find and analyze complex results and propose solutions and recommendations.
***********@**.***
linkedin.com/in/kris-shelton
Phoenix, Arizona
EXPERIENCE
APPLICATION SYSTEM ANALYST II Jan 2016 – Jun 2020
Dignity Health, Phoenix, Arizona
• Performed complex analysis, design, development, testing and support services for assigned applications and responsible for the day to day tracking enterprise issues.
• Created and implemented governance framework and application architecture review processes and served as advanced application support to end-users.
• Prepared written documentation of various types, including developing innovative architecture principles and a streamlined communication process.
• Responsible for the successful implementation and maturation of the Planview Enterprise One module, Capabilities and Technology Management (CTM).
• Provided Capability Models using The Open Group Architecture Framework (TOGAF) 9.1 to trace Application capabilities to services.
• Spearheaded architecture and application review for Enterprise Resource Planning and infrastructure changes for Business Intelligence efficiently and effectively.
• Assisted in planning, training, and implementing an enterprise-wide application inventory system consisting of thousands of data points for 1,500+ applications.
• Participated in project planning discussions and assisted in cost estimation, time frames, staffing requirements, and preparation of cost justifications for projects.
• Developed and documented workflow, systems requirements, system impact analysis, systems design, process analysis and testing using software development methodology to provide efficient, cost-effective solutions. APPLICATION SYSTEM ANALYST Jun 2010 – Jan 2016
Dignity Health, Phoenix, Arizona
• Provided world-class applications support and operated in an on-call rotation to address, troubleshoot and resolve incident tickets that pertained to a variety of clinical and business applications for the company user community.
• Wrote Standard Operating Procedures and knowledge-based articles for troubleshooting, user provisioning, standards, training and process updates.
• Supported interfaces, handheld scanner software, Lawson, Kyocera Unix configuration and POS systems, specifically Micros Symphony and CBORD.
• Completed timely access requests to create or maintain user profiles in various applications and executed system enhancements impacting data management.
• Trained team by providing day-to-day guidance, feedback and on-the-job coaching.
• Conducted root cause analyses, gathering data to pinpoint problem areas, validating that analysis was data-driven, recommending and implementing solutions, evaluating those results, and developing controls to monitor the solution's use. SENIOR
TECHNOLOGIST
EXPERTISE
• Complex Problem Solving
• Enterprise Resource Planning
• Firewalls & Network Encryption
• Implementation & Execution
• Information Assurance & Security
• Leadership & Team Development
• Network Design & Architecture
• Operations & Process Improvement
• Progression Tracking & Reporting
• Project Management
• Research & Business Intelligence
• Security Risk Assessment
ACHIEVEMENT
Award for Exemplary Delivery
Of developing a Change Management Tool
in Share Point for Dignity Health
TECHNICAL
• Access & SQL
• Adobe Creative Suite
• JavaScript & Python
• Kyocera Unix configuration
• Lawson Supply Chain
• Micros Symphony & CBORD
• Microsoft Office
• Planview Enterprise One: CTM
• Planview ProjectPlace
• SharePoint
• TOGAF 9.1
EDUCATION
PROGRAMMING & SYSTEM ANALYSIS
Mesa Community College
Coursework Complete in 2014
Contact this candidate