Sales Representative Administrative Assistant
Resume:
ISHMAEL JUNIOR ISHMAEL
Address: No * Arinze Anidobu Street Cele Kehinde, Abule Ado, Lagos State
Phone No: 080********, 080********
Email:********************@*****.***
Date of Birth: 23rd August, 1992
Sex: Male
Marital Status: Single
Local Govt. Area: Ngor-Okpuala
State of Origin: Imo
Excellent communication skills and ability to work as a team player.
Good listening ability
Willingness to learn, and ability to develop and share ideas
Ability to plan, prioritize and organise
Good social skills and ability to fit into any service delivery organization
Good sense of judgement and open to new ideas
Relate very well with everyone, with the understanding that every individual is unique.
Strong analytical and challenge solving skills
Reliability and time management
Proficiency in Ms word and other Ms office packages
WORK EXPERIENCE:
Union Bank of Nigeria PLC Jan 2020 . till date
Contact Centre Agent
Answering incoming calls and responding to customers emails.
Management and resolving of customers complaint
Provide product and service information’s to customers.
Route calls to appropriate teams for quick resolution.
Document all call information according to standard operating procedures.
Follow up customers calls where necessary.
Research, identify and resolve customers complaints using applicable softwares.
Identify and escalate issues to supervisors.
Opening customers account by recording account information.
Provision of quality service to both internal and external customers.
Direct Sales Representative Oct. 2018 – Dec 2019
Servpins Tech Nig. Ltd., Lagos – Nigeria
To ensure an optimal level of customer service through various means
i.e. calls, mails etc
To manage sales of various products in a professional manner
To monitor all customer queries and ensure timely response to all issues.
Maintain knowledge on all competitor products and analyze advantages & disadvantages of various products.
Document and maintain all records of sales activities and provide updates as per required.
To participate in departmental meetings, training and provide feedback as regards to how products and services are accepted by the general public and ways to improve them
Secretary/Teacher Feb.2017 – Sept. 2018
Bright Future School, Yola, Adamawa State
Taking filling Minutes and reports.
Keeping record of the Schools activities
Prepare monthly report on affairs/activities of the school
Lesson planning and implementation
Grading of student progress
Classroom supervision/Rule enforcement
Administrative Assistant:
Lenyol Investment Ltd Yola, Adamawa State Jan, 2016 – Jan, 2017
Resolve administrative problems and inquiries
Retrieve documents from filling system.
Receiving and directing visitors
Record, compile, transcribe and distribute minutes of meetings
Making sure customer’s needs are met in accordance to best global practices.
Attract potential customers by answering product and service questions and suggesting information about other products and services.
2009 – 2014 Modibbo Adamawa University of Technology, Yola,
Adamawa State
(B.SC Hons) Management Technology
2002-2008 GSS Sorau Yola Adamawa State
(Senior School Leaving Certificate) SSCE
1996-2002 Nassarawo Primary School Yola, Adamawa State
First School Leaving Certificate
Fluency in Hausa and Igbo Language
Nuru Idi Abdallah
Nigerian Maritime Administration and Safety Agency Maritime House No. 4 Burma Road,
Apapa, Lagos
*******@********.**
Usman Audu
Access Bank Manager, Lafia Branch Nasarawa State
*****.****@*************.***
Contact this candidate