HR Professional
Resume:
Emily Brockett
********@*****.***
Willis Towers Watson
Consulting Associate May 2019-Present
• Manage group benefits strategy for medical, dental, vision, health management and all employer benefits and benefit initiatives
• Serve as the day to day project manager for all assigned clients
• Draft statements of work, project plans and budgets involving multiple workflow streams and client teams
• Develop a trusted advisory relationship with client contacts through excellent written and oral communication and efficient, quality execution of projects
• Perform financial analyses including developing pricing and employee contributions strategies, modelling plan design alternatives and calculating reserves
• Create annual strategy plan including timeline, resources and budget
• Conduct benchmarking studies regarding all group benefits plan offerings and other research for measurement and comparative purposes; provide value added analyses and summaries; analyze and compare vendor products, services and contracts
• Design, distribute and evaluate responses to surveys, RFP's and renewals
• Review analytical work and document drafts prepared by more junior analysts
• Contribute to sales and marketing efforts by drafting proposals and participating in sales meetings Pacific Resources
Account Manager April 2017-May 2019
• Subject matter expert on group leave practices, disability programs, life insurance, voluntary and ancillary benefits
• Support Account Executives and work collaboratively with Senior Account Managers on an assigned book of business
• Stay up to date on compliance issues and mandates (including FMLA, ADA, Leave Laws, etc)
• Act as a point of reference for clients and demonstrating Group insurance expertise and superior level of knowledge when assisting with insurance plan questions and issue resolution
• Prepare Requests for Proposal (RFP) and Requests for Information (RFI), including coordination of insurance carrier proposals, preparation of Executive Summaries, timeline monitoring and participation in the implementation process
• Perform certificate and contract reviews and plan design analyses
• Attend, coordinate and participate in claim audits to identify process improvements or cost savings
• Develop and research leave and time off programs to keep the client within company and industry best practices
Liberty Mutual
Senior Long-Term Disability Case Manager February 2014 – April 2017
• Audit approximately 20 claims monthly for Quality Assurance reports
• Present as subject matter expert to customers for onboarding, renewal, and informational meetings
• Innovate and improve processes current processes
• Coach new hire employees into independent individual contributors
• Articulate policies and provisions of multiple working contracts simultaneously
• Assess and evaluate appropriate situations for risk management and vocational resources
• Passed and obtained Life Insurance Licensure to attend benefit fairs for Sales and Service Department
Senior Short-Term Disability Case Manager July 2013 - February 2014
• Assist in management duties and reporting for team individual contributors
• Mentor and manage new hires, interns and employees and act as an information resource peers ongoing
• Delegate and prioritize tasks for assigned team
Short-Term Disability Case Manager I & II November 2009 –June 2013
• Exceed monthly and annual goals on a consistent basis
• Manage an average of 115 claims in pipeline
• Plan events and fundraisers to promote unity within the office
• Communicate with claimants, employers and medical professionals explaining policies and provisions
• Evaluate medical information to determine disability while comparing claimants job duties
• Manage claims in a timely and professional manner while providing positive results
• Coordinate with FMLA to provide seamless customer service SKILLS
• Microsoft Office: Word, Excel, Outlook and PowerPoint
• Vizio
• SalesForce
EDUCATION
Appalachian State University May 2009
Bachelor of Science: Communications
Major: Advertising; Minor: Art
Dean’s List 2006 – 2009
Who’s Who Among College Students Award Recipient
Contact this candidate