Office Coordinator

OBJECTIVE:

Analytical and result oriented office coordinator with 3+ years in healthcare operations seeking a management position.

EDUCATION:

Montclair State University, Montclair, NJ

Master of Business Administration- January 2019

Rutgers University, Newark, NJ

Bachelor of Arts, Psychology, Minor: Cognitive Neuroscience- January 2016

PROFESSIONAL EXPERIENCE:

Memorial Sloan Kettering Cancer Center, Basking Ridge, NJ January 2018- Present

Office Coordinator II, Dept. of Radiation Oncology

Provide administrative support to clinical teams of healthcare providers in the department of radiation oncology.

Manage patient consultation and treatment, ensuring resource allocation for successful operation and completion of therapy.

Utilize external healthcare databases to obtain and organize healthcare records to optimize regiment protocol for clinical teams.

Maintain licensing credentials for healthcare providers and patient electronic medical records according to HIPAA regulations.

Exercise executive authorization for patient visits, treatment updates, reconciliation reports, and itineraries for clinical teams.

Conduct and lead formal presentations to team, report patient concerns, and ensure proper patient care by providing highest standards of care and customer service.

Mentor new office coordinators and administrative staff by training and providing critical feedback and support.

GenPsych Mental Health Facility, Livingston, NJ April 2016- July 2017

Program Administrator, Awarded “Administrator of the Year”

Supervised and evaluated performance metrics of the administrative staff in the reception and environmental care departments.

Coordinated with psychiatrists, program directors, and therapists to administer a successful outpatient program for at-risk individuals.

Managed monthly budgets for the entire program, tracked attendance and maintained regulatory and healthcare standards for the at-risk adolescent program.

Processed insurance verifications, personalized financial plans, and provided program information to address patient and parent concerns.

Rutgers University Computational Cognitive Development Lab, Newark, NJ May 2014- June 2015

Research Assistant

Conducted experimental design, troubleshooting and protocol development adhering to SOP, GCP, and scientific methods.

Investigated cognitive and decision-making development in children using dissociation, neutral queries, and avoidance task studies.

Coded and analyzed data using Excel to statistically portray study metrics.

PROFICIENCES AND SKILLS:

Proficient in Microsoft Office 365, IBM SPSS Statistics, EMR database, Epic Software, Health Information Systems, Tableau, ARIA, CRM system, Salesforce, Clinical care coordination, Communication, protocol compliance, negotiation, customer service, resource allocation, event planning, budget management, administrative support, task delegation, training management, data collection, progress reporting, patient debriefing, and conflict resolution.

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