Information Security, System Administration

FRANCESCA O’SULLIVAN

Feasterville-Trevose, PA. **053

Cell: 267-***-****

adhirb@r.postjobfree.com

OBJECTIVE

An experienced and motivated Multichannel Transmission Systems Operator-Maintainer. A Non- Commissioned Officer with over 4 years of proven experience in all facets of the United States Army Signal Corps, including but not limited to: network operations, system administration and information technology support. A versatile professional who thrives within fast paced environments and is seeking her next challenge.

EXPERIENCE

UNITED STATES ARMY

1st Battalion 82nd Field Artillery Regiment

Fort Hood, Texas/ Torun, Poland/ Hohenfels, Germany System Administrator/IT Specialist March 2017-Present

● Installed and managed a Windows 10 baseline image on over 300 Dell and HP devices.

● Created over 500 basic user accounts using Active Directory.

● Upheld Department of Defense policies and enforced user compliance through evolving acceptable user policies.

● Administered Tier I and Tier II support to a battalion of over 900 users for technical aid on a wide range of issues using the BMC Remedy ticketing system.

● Written and implemented tenant security plans to ensure unit’s cybersecurity defense and readiness.

● Installed and repaired more than 50 printers and multi-function devices from various manufacturers including but not limited to: Xerox, Ricoh, and Lexmark.

● Provided customer support on diverse platforms such as Microsoft Office, SharePoint, Adobe Acrobat and Cisco AnyConnect VPN.

Multichannel Transmission Systems Operator Maintainer August 2016-Present

● Constructed and maintained tactical network equipment totaling 5.7 million dollars: including a Satellite Transportable Terminal, telephones, office equipment, encryption-decryption devices, and various cable in combat field conditions.

● Accountable for abidance with military standards to perform all maintenance activities and kept a safe work environment with zero workplace injuries over a four-year period.

● Led the First Armored Brigade Combat Team in safety compliance.

● Established and monitored unclassified and classified networks using Cisco IOS with a reliability rate of 98% for nine continual months in tactical field conditions.

● Programmed multiple encryption-decryption devices and Cisco routers and switches to establish network connections with higher elements.

Section Leader November 2018- Present

● Composed over 20 operation policies and procedures that were implemented as part of the brigade standard.

● Facilitated the training and development of over 30 soldiers in promotion of independent effectiveness.

FRANCESCA O’SULLIVAN

● Exercised initiative by taking appropriate action in the absence of orders.

● Set and enforced internal policies to maintain efficiency and responsiveness to highly dynamic situations.

Military Awards/Citations

● Awarded the Army Commendation Medal for distinguished sustained meritorious service for the benefit of the United States and its friendly nations.

● Awarded the Army Achievement Medal with a silver and a bronze oak leave clusters for multiple outstanding achievements while serving in the United States Army.

● Awarded the Good Conduct Medal for exemplary behavior, efficiency, and fidelity in active federal military service.

FOX POOLS MANAGAMENT

Newtown, PA.

Lifeguard May 2012-August 2016

● Followed pool policies and procedures to maximize patron safety.

● Observed weather and water conditions and alerted swimmers to potential dangers.

● Checked water quality readings every three hours to keep treatment at safe levels in compliance with county health requirements and best practices.

● Trained and became proficient in First Aid and CPR skills to ensure patrons’ welfare. PLATO’S CLOSET

Langhorne, PA.

Sales Associate January 2016-August 2016

● Evaluated consigned items based on condition and current fashion trends allowing items to sell quickly.

● Maintained established merchandising standards, including window, sales floor, and promotional displays.

● Was accountable for sales, reward points, store credit calculation of markdowns and keeping customers’ accounts current.

Education & Training

HIGH SCHOOL DIPLOMA

Harry S. Truman High School

Levittown, PA.

June 2016

Skills

TECHNICAL CERTIFICATION

CompTIA Security Plus SYS-401

Fort Hood TX.

August 2017

Technical support

Hardware installation

Software installation

Logistics planning

Team management

Cybersecurity

C, TCL and HTML

Telecommunications

BMC Remedy

SharePoint

Adobe Acrobat

Cisco Routing/Switching

Microsoft Windows

System configuration

Satellite communications

Customer service

Active Directory

Office 365

DOD Security Clearance

First Aid and CPR

Printers and MFDs

Troubleshooting

Information security

Fiber optic networks

Contact this candidate