Information Security, System Administration

FRANCESCA O’SULLIVAN

Feasterville-Trevose, PA. **053

Cell: 267-***-****

*********.*.*********@*****.***

OBJECTIVE

An experienced and motivated Multichannel Transmission Systems Operator-Maintainer. A Non- Commissioned Officer with over 4 years of proven experience in all facets of the United States Army Signal Corps, including but not limited to: network operations, system administration and information technology support. A versatile professional who thrives within fast paced environments and is seeking her next challenge.

EXPERIENCE

UNITED STATES ARMY

1st Battalion 82nd Field Artillery Regiment

Fort Hood, Texas/ Torun, Poland/ Hohenfels, Germany System Administrator/IT Specialist March 2017-Present

● Installed and managed a Windows 10 baseline image on over 300 Dell and HP devices.

● Created over 500 basic user accounts using Active Directory.

● Upheld Department of Defense policies and enforced user compliance through evolving acceptable user policies.

● Administered Tier I and Tier II support to a battalion of over 900 users for technical aid on a wide range of issues using the BMC Remedy ticketing system.

● Written and implemented tenant security plans to ensure unit’s cybersecurity defense and readiness.

● Installed and repaired more than 50 printers and multi-function devices from various manufacturers including but not limited to: Xerox, Ricoh, and Lexmark.

● Provided customer support on diverse platforms such as Microsoft Office, SharePoint, Adobe Acrobat and Cisco AnyConnect VPN.

Multichannel Transmission Systems Operator Maintainer August 2016-Present

● Constructed and maintained tactical network equipment totaling 5.7 million dollars: including a Satellite Transportable Terminal, telephones, office equipment, encryption-decryption devices, and various cable in combat field conditions.

● Accountable for abidance with military standards to perform all maintenance activities and kept a safe work environment with zero workplace injuries over a four-year period.

● Led the First Armored Brigade Combat Team in safety compliance.

● Established and monitored unclassified and classified networks using Cisco IOS with a reliability rate of 98% for nine continual months in tactical field conditions.

● Programmed multiple encryption-decryption devices and Cisco routers and switches to establish network connections with higher elements.

Section Leader November 2018- Present

● Composed over 20 operation policies and procedures that were implemented as part of the brigade standard.

● Facilitated the training and development of over 30 soldiers in promotion of independent effectiveness.

FRANCESCA O’SULLIVAN

● Exercised initiative by taking appropriate action in the absence of orders.

● Set and enforced internal policies to maintain efficiency and responsiveness to highly dynamic situations.

Military Awards/Citations

● Awarded the Army Commendation Medal for distinguished sustained meritorious service for the benefit of the United States and its friendly nations.

● Awarded the Army Achievement Medal with a silver and a bronze oak leave clusters for multiple outstanding achievements while serving in the United States Army.

● Awarded the Good Conduct Medal for exemplary behavior, efficiency, and fidelity in active federal military service.

FOX POOLS MANAGAMENT

Newtown, PA.

Lifeguard May 2012-August 2016

● Followed pool policies and procedures to maximize patron safety.

● Observed weather and water conditions and alerted swimmers to potential dangers.

● Checked water quality readings every three hours to keep treatment at safe levels in compliance with county health requirements and best practices.

● Trained and became proficient in First Aid and CPR skills to ensure patrons’ welfare. PLATO’S CLOSET

Langhorne, PA.

Sales Associate January 2016-August 2016

● Evaluated consigned items based on condition and current fashion trends allowing items to sell quickly.

● Maintained established merchandising standards, including window, sales floor, and promotional displays.

● Was accountable for sales, reward points, store credit calculation of markdowns and keeping customers’ accounts current.

Education & Training

HIGH SCHOOL DIPLOMA

Harry S. Truman High School

Levittown, PA.

June 2016

Skills

TECHNICAL CERTIFICATION

CompTIA Security Plus SYS-401

Fort Hood TX.

August 2017

Technical support

Hardware installation

Software installation

Logistics planning

Team management

Cybersecurity

C, TCL and HTML

Telecommunications

BMC Remedy

SharePoint

Adobe Acrobat

Cisco Routing/Switching

Microsoft Windows

System configuration

Satellite communications

Customer service

Active Directory

Office 365

DOD Security Clearance

First Aid and CPR

Printers and MFDs

Troubleshooting

Information security

Fiber optic networks

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