Customer Data

GAVIN NETH

Colombo, Sri Lanka +940********* *************@*****.***

Highly organized, detail oriented, and professional Customer Support Agent with experience resolving escalated customer complaints and issues. Strong interpersonal skills proven through customer satisfaction. Creative problem solver and team player with an optimistic approach. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Chat Support Agent

04/2020 to Present

DesignX2000

Colombo, Sri Lanka

Duties and Responsibilities

Respond to customers on chat

Maintain professional client relationship

Perform functions such as data entry, data management and data retrieval Suggest, promote and guide clients on filing complaints, refunds, and replacements Acquire a thorough understanding about the company products Converse with clients in a polite and professional manner Use discretion in providing information to clients Monitor multiple chats concurrently

Fluent in English

Written Communication

Active listening

Negotiation

Management

Persuasion

Computer Skills

Wesley College

None

Accounting, Information & Communication Technology, Business Studies Sri Lanka

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