Engineer Office
Resume:
PHILIP CHIBUNNA
NWOSU
*, **** ******* ******, **** Junction, Kubwa, Abuja
***********.*****@*****.***.
linkedin.com/in/philip-nwosu-1b26ba125
https://www.youracclaim.com/users/philip-nwosu
ACTIVE JOB ROLE : IT OFFICER / I.T EQUIPMENT MAINTENANCE FOCAL STAFF CAREER
OBJECTIVE
To be part of a professionally driven and dynamic work environment where I can utilize and apply my knowledge, skills to grow whilst organizational goals. ABOUT ME Nwosu Philip Chibunna (PMD Pro: Project Management for Dévelopment Professional, MCSE: Core Infrastructure, MCSA: Server 2012 Microsoft Certified) has garnered over 8 years working experience as an IT Officer and Systems Administrator in Windows server deployment, Microsoft Office 365 administration, configuration of computers for domain connections, Mapped Shared Drives, cyber security, Cisco switch connection troubleshooting, Microsoft Windows Server ADUC administration, Linux administration, Print server, Network LAN cabling, Cloud infrastructure management, IT Operations and procurement, IT project management. Currently running IT development trainings to improve career path. CERTIFICATIONS PMD Pro 1 : Project Management for Développent Professional (CERTIFICATION NO : 04333915-01-17QE) OCIA COMPLIANCE TRAINING (Certificate of Completion) MCSE : CORE INFRASTRUCTURE (CERTIFICATION NUMBER : H147-5350) MCSA: WINDOWS SERVER 2012 (CERTIFICATION NUMBER: H122-4521) MICROSOFT CERTIFIED PROFESSIONAL MCP (Microsoft Certification ID: 17086943) EMPLOYEMENT
RECORDS
GRADE POSITION ORGANIZATION DATE
IT Officer IT Officer / IT Equipment
Maintenance Focal Staff.
Family Health International
360 Area 3 Garki Abuja.
August 2017 – Till Date
IT Support IT Support Engineer. Tranter IT Infrastructure Service (TITIS) Limited.
Ilupeju Lagos State
January 2017 – August 2017
ICT Trainer ICT Instructor. SGL TECHNOLOGIES NIG LTD 10, Akinremi Street, Off
Anifowoshe, Ikeja, Lagos.
May 2016- December 2016
ICT TEACHER ICT TEACHER / ICT H.O.D
ASSISTANT.
NYSC; Aquinas college, Akure,
Ondo State
June 2015 - April 2016
INDUSTRIAL
ATTACHMENT
TRAINEE
OPTICAL FIBRE MAINTENACE
ENGINEER.
TELETOK NIG LIMITED
45A Campbell street, Marina
Lagos.
June 2012 -December 2012
USER SUPPORT
PERSONNEL
SYSTEMS
ADMINITRATOR/CUSTOMER
SERVICE PERSONNEL.
NADEV NIG LTD CYBER CAFÉ
3, Labinjo Street, Idi Oro, Mushin,
Lagos
January 2006 -December 2007
Page 2
WORK EXPERIENCE
FAMILY HEALTH INTERNATIONAL 360, FHI360 (SIDHAS PROJECT) AUGUST 2017 – Till Date Plot 1073A1 GODAB Plaza J.S Tarka Street Area 3 Garki, Abuja. JOB ROLE: IT OFFICER / I.T EQUIPMENT MAINTENANCE FOCAL STAFF
• Providing Tier, I to Tier II technical IT support for 300+ users (on SIDHAS, RANA, GLOBAL FUND Projects) office 365, workstations, printers, IP Phones, and peripherals to increase staff efficiency.
• Deployment of LAMIS (EMR) software periodic upgrades in SIDHAS Project state facilities.
• Administering Snipe-IT to manage IT equipment asset and inventory of hardware devices.
• Administering Microsoft server 2012 R2 on member server deployed to SIDHAS state offices.
• Reactivating staff’s domain account with Microsoft Server Active Directory (ADUC) GUI.
• Monitoring ASTA Satellite Broadband Internet connection to Fiber and Yahclick using Cyberoam.
• Resolving users daily request assigned through Service Desk ticketing systems (Cherwell).
• Supporting staff meetings with over 100+ project staffs using Unified comm. solutions (Skype for business, Zoom, Microsoft Teams, Google Meet).
• Performing desktop, laptop troubleshooting, repairs and setup within the office.
• Monitoring Cyber-Ark and Cisco Umbrella on staff’s PC to avoid un-authorized installations.
• Networking LAN cabling to Cisco configured switches to connect user’s PC, IP Phones and Printers.
• Installation and monitoring of Mobile 4G Network Boosters, VSAT station for remote office units.
• Delivering IT orientation and training for new and promoted staffs using e-learning.
• Supervising quarterly maintenance of LAMIS (EMR) computers and repairs of I.T solar equipment across SIDHAS state facilities.
• Processing purchase request to procure I.T related equipment’s needed in state facilities.
• Preparing equipment repair authorization for contracted vendors.
• Supporting procurement department with latest specification of I.T equipment’s to procure.
• Working with Commcare (MIS application) to generate repair status. Delivering weekly report on the status (functional/non-functional) of Solar unit systems for LAMIS (EMR) across the SIDHAS Project state facilities using Power BI visualization which helps ICT and Programs department make productive decisions.
• TRANTER IT INFRASTRUCTURE SERVICES (TITIS) LIMITED JAN 2017- AUGUST 2017 3-6 Alhaji Adejumo Avenue, ilupeju Estate, Ilupeju-Lagos. JOB ROLE: IT SUPPORT ENGINEER
• Desktop and Laptop troubleshooting and repairs.
• Printer setup/configuration using Microsoft Print server and manual setup. Page 3
KEY ACCOMPLISHMENTS
• October 2020, Facilitating and supporting the set-up of Call - Centers integrated with CRM used at the Domestic Sexual and Violence Response Office (DSVRO) for the UNFPA Spotlight project to support GBV Survivors.
• February 2020, I successfully completed LAMIS (EMR) Local Server Database Migration from H2 to PostgreSQL Server on over Kano (30) & Jigawa (12) State facility EMR database.
• January 2018, I was assigned an additional job role as I.T equipment maintenance focal staff after 6 months of resumption and my duties are been carried out well.
• September 2017, I was amongst the Team that Successfully completed Migration of Microsoft Server Domain Controllers in Nigeria (Abuja) to HQ (North Carolina) FHI 360 Root Servers.
• April 2017, as a consultant I provided Technical IT Support to personnel of Akwa Ibom Aids Indicator Survey (AKAIS) FHI 360 project.
• Currently maintaining an outstanding record of technical support service, resolving 86% of all tickets within 24hours. Closing an average of 120 tickets/month in addition to supporting other department projects. Decreasing time-to-close tickets by 44% YTD as assigned on the Global Service desk platform
(Cherwell).
SKILLS
SKILLS EXCELLENT GOOD FAIR
HARDWARE AND SOFTWARE TROUBLESHOOTING EXCELLENT
CYBER SECURITY EXCELLENT
REPORTING EXCELLENT
DATA ANALYTICS EXCELLENT
END USER SUPPORT ETHOS EXCELLENT
RESEARCH EXCELLENT
ADMINISTRATION EXCELLENT
E-LEARNING DESIGN EXCELLENT
SOLAR SYSTEMS EXCELLENT
EDUCATION
MICHAEL OKPARA UNIVERSITY, UMUDIKE ABIA STATE. 2008-2014 Computer Engineering, B.ENG
REFERENCE
Available on Request
CERTIFICATION:
I, Nwosu Philip Chibunna the undersigned, certify that to the best of my knowledge and belief, these data correctly describe me, my qualifications and my experience. Signature: NWOSU PHILIP CHIBUNNA
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