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Manager Customer

Location:
Charlotte, NC
Salary:
40,000
Posted:
November 03, 2020

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Resume:

Malcolm-Xavier Davis 434-***-****

EDUCATION

North Carolina Agricultural and Technical State University, Greensboro, NC Dec.2017

Bachelor of Science- Business Administration/Sports Science and Fitness Management

PROFICIENCIES & ACCOLADES

Strong MS Office skills – advanced in all Microsoft Office including Excel (pivots, v-lookups, macros)

Ability to learn new software and master tasks quickly

Salesman of the Month- April 2018, May 2018, August 2018, September 2018 October 2018 December 2018

Customer Relations Management (CRM), Oracle, Scout Connect, Bounty Jobs, Zip Recruiter, Recruiter.com, Zoom info, LinkedIn Pro, Bullhorn

Human capital Management, negotiation skills, Analytical Skills, Headcount, Full Cycle, Start up,

Full Desk Recruiting-Staffing September 2019- April 2020

Carolina Construction Staffing Charlotte, NC

•Receive order requests and determine the essential functions and job descriptions of the open positions.

•Determine how to satisfy these needs through recruiting, interviewing, and evaluating applicants.

•Interview, screen and qualify potential applicants.

•Use independent judgment to determine the best applicants to represent CCS.

•Match the best candidates with client's expectations and requirements.

•After selecting the candidate to fill the order, instruct, train and orient candidate on

CCS' policies and expectations about the particular assignment.

•Supervise and appraise the productivity and efficiency of the applicant through follow-up and quality control checks.

•Contact existing candidates and prospects to receive new accounts to gain new job orders

Full Desk Executive Recruitment Manager

Data Bridge Consultant Charlotte, NC May 2019- September 2019

•Use resume search engines to find highly qualified candidates for very particular roles

•Call candidates and screen them thoroughly from series of questions (clamps, expertise, refs, leads)

•Find out what they are specifically looking for in there next career opportunity (company, job tittle, salary, etc.

•Provide them with a quick overview of the job descriptions that I have available

•Submit highly qualified candidates to these Data Technology roles from various companies

•Follow up with both client and company throughout every step of the interview process

•Keep track of all resumes, job description, submissions, references and leads

•Identify and engage customers that utilize third party consulting and staffing firms

Various Contract Assignments (Data Entry, Customer Service, Administration Coordinator)

Charlotte, NC January 2019-May 2019

Sales Consultant (Account Manager)

Asbury Auto Crown Volvo of Greensboro, Greensboro, NC January 2018 – December 2018

•Assessed customer needs and preferences

•Provided information and demonstration regarding vehicle features, pricing and specifications

•Facilitated auto financing by verifying pertinent customer information and completing all Related paperwork

•Completed initial set up and installation of vehicle applications and other technological features

•Conducted daily follow-up calls to potential car buyers

•Answered customer emails and telephone requests for information

•Adhered to all standards of quality and service as well as regulatory requirements

•Maintained high referrals and consistent repeat business due to first - rate customer service standards

•Evaluated vehicles before final pickup to check for damage and completed delivery tasks

•Maximized customer satisfaction by resolving concerns with fast and knowledgeable service

Internship-Membership Services

Charlotte Hornets, Charlotte, NC May 2017 – August 2017

•Organized events for Swarm365 events

•Interacted with season ticket holders

•Participated in sales training

•Helped colleagues put together gift bags for season ticket holders

•Put together Excel sheets for thousands of new contacts

•Assisted with inventory in the cage

•Put together a PowerPoint for an arena museum idea for the 30th anniversary

•Helped construct emails with information about upcoming events



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