Erica R. Dillard, RN, BSN

**** ******** ****, *******, ** 38018

adhio8@r.postjobfree.com

901-***-****

Curriculum Vitae

Professional Summary

Highly qualified and board certified Nurse Practitioner driven to build strong relationships with patients and families. Acts as patient advocate to achieve best possible outcomes. Provide individuals and their families with knowledge, health promotion, and disease prevention to help maintain an optimal life. In addition, Will aim to develop workshops that focus on many of the diseases our communities face on a daily basis. I would like to collaborate with physicians in hopes to decrease stress caused by heavy workloads.

Education

Master of Science in Nursing (MSN), Family Nurse Practitioner, Arkansas State University (August 2016-May 2019).

Bachelor of Science in Nursing (BSN), Union University, Germantown, TN (May 2002).

Associate of Applied Science in Nursing (AAS), Shelby State Community College, Memphis, TN; (December 1999).

General Studies, Memphis State University, Memphis, TN (Attended August 1987-May 1990).

Clinical Rotations for the Arkansas State University School of Nursing

Family Nurse Practitioner Program

Family Nurse Practitioner I-Women’s Health-120 contact hour rotation with Dr. Melrose Blackett, MD and Hope Miller, FNP, OB-GYN Centers of Memphis, Memphis, TN (Spring 2017).

Family Nurse Practitioner II-Adult Health-720 contact hour rotation with Tara Mabon, DNP and Tina Williams, DNP, Hollywood Primary Care, Regional One and Williams Comprehensive HealthCare

Family Nurse Practitioner III-Pediatrics-120 contact hour rotation with Dr. Jennifer Mink, MD, Raleigh Group, PC, Memphis, TN (Spring 2017)

Experience

CareMore Medical Group-Anthem Inc October 2017-Present

Family Nurse Practitioner

Manage acute and chronic illnesses, conduct physical exams, order, evaluate, review and address diagnostic test and procedures of patient from childhood to adulthood.

Aid in taking depth dive to close HEDIS gaps

RN Case Manager

Collaborated across disciplines to give every patient optimal care and support.

Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.

Avoided unnecessary and costly hospital stays to optimize utilization of program resources.

Reduced care costs without sacrificing quality through effective service coordination and multidisciplinary collaboration.

Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.

Transitional RN Case Manager November 2016-November 2017 Cigna

Responsible for managing a patient's successful transition from hospital to home

Accountable for developing, implementing and evaluating comprehensive transitional care interventions for high risk medical and/or surgical patients.

Educated patients/caregivers surrounding their post discharge health care needs, and to empower them to play an active and informed role in managing their care post discharge.

LTSS RN Case Manager /Telecommuter December 2013-November 2016

United HealthCare Community Plan Memphis, TN

Coordinates services for clients in long-term care program/CHOICES according to the level of care assigned, whether member in community or nursing facility setting.

Complete face to face or telephonic assessment on clients prior to setting up services to aid developing a plan of care base on client needs.

Educate client and their families on CHOICES services and benefits, medical health condition, treatment options and community resources.

Responsible for ensuring appropriate utilization and consistent application of benefits with Medicaid and Medicare clients.

Work with client and acts as an advocate and facilitator to resolve issues that may be a barrier to client care.

Monitor and evaluate outcomes of services ordered and make changes as needed to plan of care in order to continue to meet the client needs.

Maintain compliance by ensuring all documentation and assignments are completed in a timely manner according to the CRA, URAC and NCQA standard and UHC policies. Completes charts audits and reviews and more.

Manager of Clinical Services-Discharge Planning November, 2011- December, 2013

United Healthcare Community Plan Memphis, TN

Plans, organizes and over sees staff to ensure timely discharges

Oversee the department’s daily staffing requirement to meet clinical standards

Orient staff to their job responsibilities and provides leadership in problem solving

Assist with staff recruitment; ensures an orientation plan for new staff members and provide timely feedback; evaluates and schedules in services/training as needed

Implements and interprets organizational policies and procedures, reviews work of staff to ensure that policies and guidelines are appropriately applied

Clinical Operations Analysis; monitors and analyzes medical management activities; provides analytical support to clinical programs; may perform clinical assessments and clinical audits

Clinical Interface/Liaison; clinical problem solver with UHC Medical Directors, Interdepartmental employees, facilities, providers, carriers; resolution of issues concerning members, benefit interpretation, program definition and clarification

Counseling and coaching as needed

Care Manager September 2008-November 2011 United Healthcare Community Plan Memphis, TN

Manage high risk cases for adult and pediatric patients with chronic illnesses

Make outbound calls to patients to educate on health risks.

Engage members via telephone, and working to affect their behavior and mitigate health risks

Research and review patient information to evaluate clinical outcomes and quality standard.

Run daily queries to determine appropriate members to be contacted

Prepare and submit quarterly case management reports to the State.

Monitor project activities and advise staff if issues due to resource availability.

Develop and Train internal staff on Microsoft Office (Word, Excel, and PowerPoint, etc.) by using audiovisual aids, classroom instruction and role-playing,

Preceptor CM with job transitions by instructing employees in new technology

Heart Failure Disease Management Specialist November 2005- June 2008 Amerigroup d/b/a TLC Family Healthplan Memphis, TN

Developed programs descriptions and treatment plans according to the clinical practice guidelines.

Collected and extracted performance data from Microsoft excel and ensured compliance with clinical practice guidelines care standards according to the state of Tennessee requirements.

Implemented and maintained an assigned Heart Failure Disease Management Program and provides education and assistance to the health plan network of providers in the care and management of the disease.

Facilitated a steering committee with a multidisciplinary team which includes medical directors of the ER, physicians and their practices to set goals and procedures for the improvement of healthcare delivery to enrollees to improve the readmission rate in West TN.

Provided clinical leadership by presenting policies for staff clinicians.

Maintain compliance with the State of Tennessee regulations, laws and standards for Medicaid and Medicare.

Disease Case Manager

Performs utilization management activities, including pre-certifications, admission reviews and retrospective authorizations as assigned.

Provides intensive case management and increase efficient utilization of services for members/patients with a specific diagnosis.

Identifies, educates, assist and manages members to promote the best quality of life for the enrollee and manage costs associated with healthcare delivery.

Specialty Nurse

Accredo Health, Inc Memphis, TN June 2008-September 2008

Coordinated patient care activities for ensuring therapy compliance by performing ongoing patient assessment, care planning, medication administration needs coordination and discharge planning/summary for chronic disease therapy.

Maintained patient documentation and performed chart audits as required.

Kept abreast of the latest developments concerning new therapies, technologies or developments reported from current medical and pharmacy literature regarding biotech drug therapy and disease management.

Provided clinical consultations and information regarding services and therapy management to patients, physicians and other healthcare professionals as directed.

Registered Nurse May 2003-November 2006 Methodist LeBonheur’s Healthcare Memphis, TN

Cardiovascular Intensive Care Nurse

Nurse preceptor for both student nurses and nurses joining the unit staff

Served as Charge Nurse

Interventional Radiology Nurse duties includes assess, plan and implement and evaluate total care of the conscious and conscious sedated patient.

Registered Nurse August 1999- May 2003

Regional Medical Center Memphis, TN

General Intensive Care (including care of the Neuro-Trauma, Medical and Surgical patients)

Crisis Nurse responsible for expediting patients from the ER to the appropriate units

Crisis Nurse duties also included serving as a floor nurse, IV team nurses and handling admissions during times of staff shortage or as needed.

Assisted in Staff Development training

Nurse preceptor for both student nurses and nurses joining the unit staff

Served as Charge Nurse

Assumed the role as Central Staffing House Supervisor when needed

Registered Nurse August 1999- August 2001 Baptist Memorial Hospital Memphis, TN

Coronary Intensive Care Unit

Total patient care require interpretation of Telemetry Monitoring

Nurse Preceptor for both student nurses and nurse joining the unit staff

Served as Charge Nurse

Nurse Extern May 1996-August 1999 Baptist Memorial Hospital Memphis, TN

Assisted nursing personnel in medication administration, care plans and all areas related to total patient care while taking classes toward my nursing degree at Shelby State Community College

Licensure and Certifications

AANP certified as a Family Nurse Practitioner –F07191760

Licensed Registered Nurse—License #RN125821

NPI 166*******

BLS-Current

Memberships

AANP

Chi Eta Phi Nursing Sorority 2017

Sigma Theta Tau-Nursing Honor Society 2019

Volunteer Experiences

Go Red Presentation- (February 2019-Present)

Mississippi Boulevard Christian Church-Christmas Giving Tree-Elf (December, 2018)

Dexter Middle School- Presenter- Career Day 2016-2018 (May)

Excellent personal and professional references are available upon request.

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