Customer Care Manager
Resume:
CONTACT
Alexandria, Egypt
*****.*****@*****.***
*****.**********@*****.***
mm
Summry
Banking expert with extensive experience in
management, finance, and investment analysis. Hold more than 10 years of experience in the banking
industry. Developed excellent mathematics,
prediction, and data analysis skills. Prioritize
communication to ensure effective and efficient
banking operations. Proven record of improving
profits and minimizing losses. Extensive financial knowledge and experience, including investment,
risk, and general finance. Management skills, able to lead a team efficiently and delegate tasks as needed for maximum effectiveness. Strong communication
skills used to build relationships with customers and create lifelong business partners.
FACULTY OF COMMERCE (2007)
Bachelor degree “political science and economics Department MBA
Studying now at Alexandria University “Executive Masters in Business Administration Program” (MBA) in collaboration with Georgia State University.
R RELEVANT COURSES
A to Z Business Etiquette
Passage to Professionalism from (Protocol & Etiquette Academic center of Excellency
LOGIC Management
Retail analysis courses
Credit course in the Egyptian Banking Institute.
Customer Service course by National Bank of Kuwait Service quality & Customer care Team
Excellent Customer Service in the Egyptian Banking Institute.
Basic Banking work course in the Egyptian Banking Institute.
Effective negotiation course in the Egyptian Banking Institute.
Accounting and finance courses.
Marketing and Sales courses.
Courses in money markets.
EDUCATION
LANGUAGES
Nader Mohamed Saeed
SKILLS
Excel Software
Analytical Thinking
Technical Skills
Communication Skills
Critical Thinking
Nagotiation Skills
Customer Service skill 4 course by LOGIC Management
"Hathwaite International"
Credit and retail analysis courses
Customer Service course by National Bank of Kuwait Service quality & Customer care Team
Effective negotiation course in Egyptian Banking Institute.
Courses in money markets.
Course in FXCM company dubi in technical analyses.
course in FOREXYARD company in the basic
Techniques of the main analyses for the international trends for money
English: Fluent
French :good
Arabic :Mother language
WORK EXPERIENCE
Fawzy Rizk Travel Agency (2019)
Accounting Manager
Prepare and develop budgetary plans as per requirements of the organization and ensure efficient working of all financial transactions in the organization to meet the budget plans.
Prepare and deliver yearly financial statements, including cash flow statements, profit and loss, balance sheet, and production of month- end reports for presentation to the board of directors. Alaydy Almetaa Charitable Organization (2009-2019) Financial Manager
Organize all financial programs and ensure compliance with all reporting regulations.
Report to the Board of Directors regarding the financial activity of the organization.
Assisting with managing legal observance and fulfillment of all requirements as a charitable organization for reporting to the legal and government authorities.
Develop reporting metrics to measure effectiveness processes.
Undertaking audits and advising on all financing matters.
Assuring the accuracy of information contains in financial reports as part of the audit and review process.
NBE (National Bank of Egypt ) 12-2010 till 2017
CS Specialist and customers Relationship Manager
Dealings with clients for personal loans & auto loans.
Responsible for analyzing clients financial position
Dealings with clients for credit cards.
Following-up visa and loan clients.
Dealings with clients for mortgage loans.
Attract customers to obtain a new deposit or saving or CD"s
Analyzes credit data and financial statements to determine the degree of risk involved in extending credit or lending money…
Attracting new clients to maximize the bank's profit to achieve the targeted budget and ensuring full utilization of the requested loans/facilities
Responsible for the loans guarantee with stocks & Deposits
Responsible for personal limited facilities.
Direct examination of the conversion process between the branches.
Introduce all the bank services to the customers. National Bank of Kuwait NBK 10-2007 till 6-2010
Branch Retail team Head (senior officer)
Managing a wide range of medium to large corporate accounts that involve enhancing the profitability of the portfolio
Seeking and developing new promising corporate relationships that can add to the profitability of the existing portfolio.
Close monitoring / follow up of the irregular accounts, to suggest the remedial action to be taken to bring these accounts back to the healthy area.
Supervising and reviewing the preparations of credit proposals reports, credit settlement proposals to ensure the proper assessment of customers’ financials, business, market and mitigation of involved risks, prior to submission.
To ensure timely renewals of credit lines / limits, at all times.
Attracting new customers through a wide range of network connections.
Responsible for achieving the bank's objectives and targets within the marketing plan.
Managing and supervising the subordinate performance, train new employees.
Date of Birth: 03/08/1984
Marital Status: married
Personal Details
Personal Skills
Excellent negotiation and persuasion skills.
Leadership skills and ability to manage teams to reach to specific targets..
Able to work under stress.
Creating ideas and problems solving skills.
Organizational skills and an taking the lead.
Self-motivate
Contact this candidate