Maria Garcia
Houston, TX 281-***-****
***********@***.***
SUMMARY
Dependable and accomplished professional with extensive experience in delivering instruction, evaluating performance, developing procedural strategies, implementing plans, and managing multiple projects simultaneously. Excellent problem solving and interpersonal skills. Proven adaptability and able to flourish in high-pressure and fast paces environments. History of successful interaction within diverse groups; comfortable and effective with professionals at all levels.
EDUCATION & CERTIFICATIONS
Tarleton State University, Stephenville, TX
Bachelor’s in Communications, 2017
Minors in Criminal Justice and Psychology, 2017
SKILLS
Bilingual
Microsoft Word
Account Management
Adobe Illustrator
Relationship Building
Project Management
Process Improvements
Marketing & Sales
Training & Development
Photoshop
Collaboration & Communication
Business Development
EXPERIENCE
Enterprise Holdings, Missouri City, TX
Assistant Branch Manager
June 2019 – Present
Directed daily operations of main branch and our satellite branch while maintaining record high customer service satisfaction scores of 100 on a five-month rolling average.
Aggressively marketed and maintained relationships to keep a steady fleet growth of 6.7% from the previous year
Created a positive sales environment which led to a 20% increase in the branches operational profit
Analyzed trends and data to maximize inventory and drive revenue by cost control, marketing, and sales
Constructed a process for successful weekly marketing to ensure branch growth
Organized a productive employee development plan
Enterprise Holdings, Sugar Land, TX
Management Trainee Aug 2018 – May 2019
Slashed the downward trend in customer service and helped create the successful jump from 78%-92%
Promoted from management trainee to management assistant
Consistently contributed to creating a customer service and sales environment by always hitting sales goals and taking care of the customer
Conducted and assessed marketing and sales needed to ensure proper strategies and trends improved sales within company business model
Lamar CISD, Rosenberg, TX
Long Term Substitute Jan 2018-June 2018
Establishes and maintains standards of student behavior needed to provide an orderly, productive classroom environment.
Identifies student needs and cooperates with other professional staff members in assessing and helping students solve learning, health and attitude problems.
Models nondiscriminatory practices in all activities.
AWARDS & RECOGNITION
Awarded the “Assistant Manager with Highest Customer Service” in Houston month after month
Led Houston Group to top service as Assistant Branch Manager by developing and implementing creative sales and marketing strategies and techniques
Recognized for leading top customer Branch in the region during leadership
Established exceptional track record of high customer service scores monthly